Baxter Toyota Lincoln

I was very impressed with Dustin Buss, the salesmen who sold me the vehicle. He was always around and helpful when I had questions. I was happy with the price I got for the vehicle but it was a nightmare f sold me the vehicle. He was always around and helpful when I had questions. I was happy with the price I got for the vehicle but it was a nightmare from then on out. I was charged for etching ($600) and warranty services ($2180) without being told that I could decline these charges at any time. By the way, the etching that was supposed to be done to 6 windows was only actually on 5 windows. I was also offered a specific APR but it was not a sure thing (banks closed at the time) and I knew I could do better than what they were offering (6.8%). So I told them to call me when they got a figure set in stone and I would tell them if I would be financing it on my own or take their offer...never got a call and now I'm being told that I'm stuck at 6.8% instead of 4.5% that I can get on my own. I was also under the impression that there would be two keys for the vehicle (you spend $20,000 on a car...you'd think they can give you 2 keys right?) and when I was handed only 1 after filling out paperwork I brought this up. I was told to call back in a week and they would let me know what they could do for me. I called back...only to be told to call back in ANOTHER week. I call back, but they were out to lunch (no complaints there...people have to eat). Next day, I call at 12:30 and people were busy so I asked to be called back. 3:30 rolls around and still no call so I call in again. Same thing, they'll call back before they close at 6:00. I never got a call so I showed up on Monday to talk to them. At that point I was told that I could get employee pricing on a 2nd key but people were out to lunch and I would get a call back while I was at work. I missed the call (I AM at work) and called back but couldn't get anybody so I call back the next day. Dustin, who I'd been working with this whole time was gone so I asked to talk to the manager (Biff). He told me he'd pull up my information and call me back with a quote in fine minutes. Julie called back 2 minutes later asking what kind of key I wanted. I told her nothing fancy, just something that I can drive the car with. She called back again 2 minutes later with a quote of $180! How does it cost a Toyota Dealership $180 to get a key and program it?!? When I called and asked to talk to the manager and told him this whole story of the poor customer service I was receiving. He offered to split the costs of the key. $90 for a key still wasn't going to satisfy me at this point (it takes less than 5 minutes to program a key and as a Toyota dealership you'd think they can get keys pretty cheap right? So why should I still pay $90 for a key?). At that point he became very unpleasant and didn't want to talk to me anymore and just kept saying "You know where I stand and how to reach me"...well I also know about 100 friends who all just graduated college and I'm sure they would love to hear about this before they go car shopping. If I do end up satisfied I will definitely edit this review but at this point I do not see that happening with the poor customer service I've been given (even by the manager!?). ----------- nearly 4 weeks after buying the car ------------- I finally have a 2nd key and didn't have to pay for it. Dustin was awesome and said that he would take it out of his commission since the dealership wasn't willing to get me one. I was told that I was stuck with the window etching price of $600 since it was already done (still only have 5 of 6 windows etched, which I would like to get resolved but I REALLY don't want to go anywhere near that building again) Now, I've just received a confirmation for a Visa credit card through Performance that I never even signed up for. How do I get a credit card balance in the mail if I don't even have a physical credit card to use!?!?! I ended canceling this card but when I asked them how I would've gotten signed up in the first place they said that sometimes people who do financing through them (which again, I never actually agreed to...I wanted to get this done elsewhere for a lower APR) they sometimes get a free credit card...The person I talked to couldn't tell me if I ever agreed to get a card and I KNOW that I didn't. I HIGHLY recommend that you go down to Columbus or Omaha if you want an trustworthy dealership. Toyota vehicles are amazing but you shouldn't have to get one at the cost of atrocious customer service. After talking to a few co-workers I know that I'm definitely not the first to be screwed over by Toyota...If you do want to go through Performance Toyota then definitely ask for Dustin. He's been great, calling me on his day off, paying for my key...everything. Overall the staff there was quite friendly but that really don't do much for them when they can't get anything done right (paperwork, etching...etc...etc). I only rated their price a 2 because I got charged $600 for that etching that I didn't even want. Otherwise it would've been a 3 or 4. More

I would recommend Performance Toyota and Dustin Buss to any of my family and friends. This was my first time purchasing a vehicle on my own and i will purchase all my vehicles from Performance Toyota staff any of my family and friends. This was my first time purchasing a vehicle on my own and i will purchase all my vehicles from Performance Toyota staff and Dustin Buss. They were extremely helpful when it came to helping me achieve the payment i was looking for by recommending the college grad program which gave me a free $1000 to apply to the purchase of my car. The experience overall was a great and quick transaction. More

I sought out Tim Stohlman because he was recommended to me as someone who would find me a good deal on an inexpensive, but safe and reliable, car for my daughter. I wanted to purchase a vehicle for her wh me as someone who would find me a good deal on an inexpensive, but safe and reliable, car for my daughter. I wanted to purchase a vehicle for her when she turned 16, but could not afford a new car. I explained to Tim what I was looking for and what my price range was. He kept an eye out for trade-ins coming into the dealership that might work for my situation. I know my purchase wasn't a big one, in terms of dollars spent, but Tim treated me like I was one of his most important customers. He contacted me when a car came in that he thought would meet my needs. In fact, he went above and beyond to find me, not only a good used car within my limited price range, but a sporty-looking one that made my daughter's eyes sparkle when I gave it to her, as if it was brand new. I trusted Tim to help me with a decision that was very important to me, both financially and personally, and he came through. All I had to do was tell Tim what I wanted and he did what was necessary to find me the perfect vehicle. More

Tim was a great salesman to work with. He very knowledgeable on both new and used vehicles. I have bought several cars from him and cannot imagine going to a different salesman or dealer. I reco knowledgeable on both new and used vehicles. I have bought several cars from him and cannot imagine going to a different salesman or dealer. I recommend Tim and Performance Toyota to anyone I know. Great job. More

I have to say that my experience in dealing with this salesperson and this dealership was one of the best I've had in my years of purchasing cars, and that has been many! I have driven Mini Coopers for salesperson and this dealership was one of the best I've had in my years of purchasing cars, and that has been many! I have driven Mini Coopers for several years and although I loved driving a Mini, it had become necessary to find a car with a bigger back seat area as my grandson had outgrown the space in the Mini. Tim Stohlman's knowledge and experience showed when offering me several options at the Toyota dealership. He took the time to learn my needs and was very knowledgeable about the different makes available. I drove several cars and became especially attracted to the Camry Hybrid. Tim explained the differences between the models and showed me how everything worked, and was even happy to take my calls afterward when I had forgotten how some of the options worked. Because the car I traded was still fairly new, the deal that was made to me offered cash back, as well as making it possible for me to not have any car payments for three years. I believe that was a very creative way to consummate the purchase of the new car. All in all, this was a very pleasant experience. I will purchase cars in the future from this salesperson and would highly recommend him and this dealership to others. More

Tim has been my salesperson on my last four car deals. I am someone with a low tolerance for the back and forth that car deals often result in, and Tim keeps the process simple and up front. I am currently am someone with a low tolerance for the back and forth that car deals often result in, and Tim keeps the process simple and up front. I am currently enjoying my 2008 Toyota Tundra, which Tim helped me get, while also helping dispose of some negative equity from my previous vehicle. I have found him to be courteous, well spoken, and knowledgeable on the products he sells. My fiance and I are now in need of replacing her vehicle which was recently totaled in an accident, and are planning on making the trip from OK back to NE so we can work with Tim. I recommend him to anyone in need of a new or used vehicle. Dont believe the bad hype the media is attaching to Toyota....Mine have been nothing but great! Drew in Oklahoma More

I've purchased my last five vehicles from this dealership and have dealt with Tim every time. My girlfriend also bought her vehicle from Tim, and so has everyone I've ever told about him. I've probably recom and have dealt with Tim every time. My girlfriend also bought her vehicle from Tim, and so has everyone I've ever told about him. I've probably recommended seven people to buy from Tim, including my best friends and my parents. He's the best salesman on the planet. I always feel like I've received a lot of value for my money, and Tim makes the process smooth and enjoyable. He always fills the tank and buys lunch or dinner too... a real class act. Everyone at the dealership is great, and I'll never buy anywhere else! More

I don't normally look forward to the car buying process, but I was pleasantly surprised by my experience at Performance Toyota. My salesperson, Tim, could not have been more helpful or knowledgeable. He w but I was pleasantly surprised by my experience at Performance Toyota. My salesperson, Tim, could not have been more helpful or knowledgeable. He was patient and walked me through the process using easy to understand language. I really felt like I was in good hands working with Tim. I have recommended Tim and Performance Toyota to many people and will continue to do so in the future. More

Dan and his associates did a great job. They worked very hard to meet my needs, both in the selection of my Sequoia and my budget. Dan went over the top to make sure I was satisfied! I have purchased many n hard to meet my needs, both in the selection of my Sequoia and my budget. Dan went over the top to make sure I was satisfied! I have purchased many new vehicles in the past and this was the 1st time a delivery person (Julie) went through all the features of my Sequoia. This is very good service. Please consider Performance Toyota of Lincoln for your next purchase. I highly recommend! More