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Bay Ridge Honda
Brooklyn, NY
1,721 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,721 Reviews of Bay Ridge Honda
July 07, 2020
This is long, but worth reading before you chose them. I will not use them again. I do not trust them. I bought a used 2013 Mazda (6 speed manual) one year ago from a lot in NJ. I needed state inspection will not use them again. I do not trust them. I bought a used 2013 Mazda (6 speed manual) one year ago from a lot in NJ. I needed state inspection and I wanted a 100,000 mile service - even tho odometer was 99,086. Thought this place was perfect as it is walking distance from my home. Easy to make appt., drop off, and, pick up. Everyone friendly, including Jerry Suarez, the service rep I dealt with. After bailing my car out for $800, I drove the .09 miles back to my home, ran a 2 mile round trip errand, returned and parked. While getting my bag out of the rear seat, I found an unopened bottle of Log Cabin Syrup on the floor. First, amusement, then , suspicion. Since only 45 mins had passed I called Jerry and told him of it. The response, tho pleasant, was outright denial followed by a series of questions of how I could have bought it and I just dont remember. He then claimed to talk to his tech , who I never heard in the background, who also denied any knowledge. Throughout all of this, not even a feigned apology. The conversation concluded with another denial and a chuckle about my donating the syrup. I still couldnt shake the feeling that someone had looked at my sporty 6 speed manual, with dents already on it so no one would notice another small one, and thought, “ I gotta take that out, besides, I need groceries”. I checked the mileage on the car today - 99091. 5 mile difference from the recorded mileage on my drop off. Even with the return from the shop (0.9m) and my errand (2m) I will even generously add .25m for circling the block several times AND round up to 3.25m. That leaves 1 and 3/4 m unaccountable by me, and, an unreasonable distance to think it was caused by moving the car to and fro in the shop. Of course this is all speculation. However, the circumstances are compellingly revealing. Had Jerry even started with an apology before out right denial, I may have felt differently. But to be so dismissive of a new customer who just dropped $800, AND is a Bay Ridge local, brings ones business ethics to question. Draw your own conclusions. As the saying goes “CAVEAT EMPTOR” More
by The1Adam
Employees Worked With
Jerry Suarez
June 26, 2020
Worst customer service waited like 7 hours and they are looting and doing fraud with the people don’t even think to go there Thankyou looting and doing fraud with the people don’t even think to go there Thankyou More
by Dhaza7
Employees Worked With
Anthony Galante, Joseph Calixtus, Betty Lala, Ariana Toshek
February 09, 2020
Services department Wound not recommend the services department for car repairs. Took my vehicle for an estimate cost of repair. The services representative names Edwin Wound not recommend the services department for car repairs. Took my vehicle for an estimate cost of repair. The services representative names Edwin Chiong lied to me that would be receiving an estimate before he repairs the physical damage to the car. 5 days later he tells me the body shop already partly repaired the car and he gives me an estimate of $1,300 to which I agreed. The day the car is ready to be picked up he charges me $4,000 and tells me there is nothing I can do but to pay. Reminding you I never authorized for the vehicle to be repaired here only took it for an estimate. Edwin the representative not only shamelessly lied to me but also hid the actual cost of repair from me till the last day. Extremely disappointed with the service. More
by Muhammad Khan
Employees Worked With
Edwin Chiong
February 04, 2020
Jaime Fernandez is a fabulous salesperson. He makes leasing a car a joyful experience. He is extremely knowdgeable, kind, and relaxing to deal with. Jaime works very hard to meet all your expectations. leasing a car a joyful experience. He is extremely knowdgeable, kind, and relaxing to deal with. Jaime works very hard to meet all your expectations. Sales is a very stressful job, but Jaime doesn’t make it seem that way. Jaime is conscientious and sincere. He is a remendous asset to your sales team ! More
by Danthebroker
Employees Worked With
Jaime Fernandez
February 03, 2020
Refreshing low pressure sales experience. I walked in fearing the worst... anyone who has been in a car dealership knows every salesperson is smooth and personable at first and then when you d I walked in fearing the worst... anyone who has been in a car dealership knows every salesperson is smooth and personable at first and then when you don't want to buy the same day they turn from Dr. Jekyll to Mr. Hyde, and with Sales managers sometimes they skip the Dr. Jekyll act. Not so with Roevelle Gustave. He was attentive, courteous, wasted none of my time, and he answered all my questions without being pushy or making me feel like I was about to be fleeced. Even when he got his sales manager, Robert Shuler, to discuss numbers, Roevelle read me correctly and thus Rob was straightforward with no-nonsense. I appreciated the fact that at no point was I left to sit at a desk alone except for the minute Roevelle went to get Rob. I would recommend anyone who is looking for a Honda to ask for Roevelle and let him know honestly what you are doing there and I promise you will be pleased. I think the best idea is going on a Monday (typically a slower day in car sales) and using Costco Auto to get a fair price from the start is the way to go especially with vehicles that are quality and usually not discounted heavily. Thanks, Roevelle and Rob, this was one of the best car buying experiences I've had yet. More
by usernameinuse
Employees Worked With
Roevelle Gustave, Robert Shuler, Roevelle Gustave
February 01, 2020
High Pressure Came very close to purchasing an HR-V, but was really turned off by the high pressure sales tactics and constant phone calls/texts from the dealership Came very close to purchasing an HR-V, but was really turned off by the high pressure sales tactics and constant phone calls/texts from the dealership to make a decision. Also, they wouldn't let me test-drive a vehicle without putting down a $500 deposit to purchase it. Massive turn off. More
by 86thSt
Employees Worked With
Gary
December 31, 2019
I just bought a 2020 Honda Accord EX-L 2.0 from Mark Dance and the experience was easy and straightforward. I got a really good deal and recommend Mark to anyone looking to purchase a vehicle. Dance and the experience was easy and straightforward. I got a really good deal and recommend Mark to anyone looking to purchase a vehicle. More
by jmr1085
Employees Worked With
Joseph Calixtus, Mark Dance Jr
December 06, 2019
Очень понравилось компания выглядит очень привлекательно,чисто,аккуратно,светло и тепло.сервис на высшем уровне.предлагают кофе,чай,водичку.обслуживают быстро,конкретно компания выглядит очень привлекательно,чисто,аккуратно,светло и тепло.сервис на высшем уровне.предлагают кофе,чай,водичку.обслуживают быстро,конкретно все объясняют,показывают.очень довольна,что не ошиблась с выбором,огромное спасибо Игорю! More
by Nataliya
Employees Worked With
Igor Shiff
October 08, 2019
They are crooks. They tried to bamboozle me. I will never shop there even if I have to go out of state for a Honda. They are the epitome of the dishonest car salesman!! shop there even if I have to go out of state for a Honda. They are the epitome of the dishonest car salesman!! More
by The Art
Employees Worked With
Betty Lala, Adrian Sylvester, Adrian Sylvester
