Thank you for your review. My name is Jillian Giuffre I am the Community Outreach Director for Toyota stores. I have recently taken over this position and if you happen to see this I would like to speak to you and offer you any assistance in the future. Please reach out to me directly at firstname.lastname@example.org I would like to resolve this issue and do anything I can to make your next visit with us a memorable one.
Michael Scarpa (service manager) was highly professional and extremely helpful and courteous in addressing my questions and concerns I had regarding my service.
Jessica Anwar who works alongside Michael was very professional and helpful.
I highly recommend the bayridge toyota service dept. as the staff and mgt provide great service to customers.
They've got a lot of improving to accomplish in the service department. Overpriced and horrible time management. Not lacking in effort in trying to make things right but when you've been overpriced, you expect more in timely service. Maintenance shouldn't be an all day ordeal. They also need to improve on their communication to the customer and each other.