After a major incident and a lot of frustration with my first-time maintenance service there(7K/miles), I told myself to never go there again, but because the car needed a service and I had no babysitter at the moment, I had no other choice, but unfortunately to visit them again. Another big mistake.
I had a scheduled appointment for today Feb. 14th at 9.30am. The vehicle ('17 Volvo XC90 T6) needed the firmware update, as well a scheduled 10K maintenance service. I had my two kids with me(1y/o and 3y/o). The vehicle entered their service facility and after all the paperwork prepared by Chris, I realized that I left my wallet at home incl. my driving license (oops..), so we had an agreement with the service rep that I'll go home and come back in 15min.
Once back, I was directed to one of their cashiers who told me that the person who supposed to take care for finalizing the service entry paperwork is away and asked me to wait. So, we went to their lounge area. In almost 20min wait, I was told she's busy with another customer, so I kept waiting to just register the vehicle for service. Later on, I went back to check what’s going on and one of the cashiers who I guess was the one who supposed to take care for my car started yelling at Chris in front of everyone there to stop "doing this" and she stated that most likely she cannot have my vehicle for service and asked to wait again. So I kept waiting...
After all the drama, it was almost 10.45pm. Chris apologized to me for her rude attitude. That same cashier was arrogant, disrespectful and honestly, I was just wondering how come such low-educated person is lucky enough to have a job at Volvo. If I was the manager there such species will be fired on the spot. However, I canceled the service disappointed and left home very upset. Last time the Manager asked me to change my 1st review about them, but this time, I will not be lured with their jokes like gift cars and empty words. The only ethical person there is Scott Rozany. However, I will never ever go back to Bay Ridge Volvo.
These people will never see me again, because they discriminate, mistreat and disrespect their customers. Terrible customer service by arrogant cashiers, really made me think about Volvo's customer's loyalty. Volvo Cars America must know what kind of miserable service Bay Ridge Volvo is offering to its valuable customers and take action, immediately.