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Bayird Dodge Chrysler Jeep Ram of Paragould - Service Center

Paragould, AR

3.9
578 Reviews

578 Reviews of Bayird Dodge Chrysler Jeep Ram of Paragould - Service Center

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December 28, 2020

Bayird is awesome. The employees are super nice and helpful. I’ve had a great experience with them thus far. I would definitely recommend them to anyone! More

by jordan_mullins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Cassidy
December 24, 2020

My appointment was for 10 am. I waited almost 3 hours for a oil change and tire rotation. I dont understand how they were so far behind . We're they working on vehicles that didn't have appointments? More

by scatterton
Recommend Dealer
No
Employees Worked With
Don't know
Jan 05, 2021 -

Bayird Dodge Chrysler Jeep Ram of Paragould responded

Our apologies for this inconvenience and we know it was bad. Our air compressor had went out and our lifts are activated by air pressure. We got 2 back up air compressors from employees homes but it took some time and we were scheduled heavy. It was a domino effect all day. This is not the norm and we had no quick way to resolve it but did the beat we could given the situation. Jon Moore

December 24, 2020

From the first moment, I was treated with great respect and care. Excellent and informative service from Phillip Cassidy and the Tech as well, Thanks! More

by Sullivans
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Cassidy
December 24, 2020

The service is great. Getting the part for my recall is not. Always told they cannot get the part. This has gone on way to long! More

by sandra_johnson1947
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Phillip Cassidy
December 24, 2020

Philip is the best , always ready to help you and actually cares about the service to the truck the you get , always helps like he cares More

by geewhizgeewayne1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Cassidy
December 22, 2020

Great service as always! This service call was a recall. Phillip took care of getting the part ordered and installed it. Always good serv8ce here. More

by temguinn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Cassidy
December 22, 2020

3 hours waiting on service and watching them pull cars 3 hours waiting on service and watching them pull cars in front of mine. I was told it was because I had a tool box in the back of my truck. The Too More

by lsterling2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Phillip Cassidy
Jan 05, 2021 -

Bayird Dodge Chrysler Jeep Ram of Paragould responded

I’m so sorry for the trouble and wait that was beyond reasonable by all means. We have scissor lifts and must be safe when using them. Vehicles were brought around yours because the techs felt safer not putting it on the lift. So we changed the oil on the ground. I’m the GM and spoke with you that day and made sure when I was aware that we got to your truck immediately. I apologize and hope we can earn your business in the future. We have a 4 post lift that will work fine going forward to handle the weight of your truck. That day we had a diesel on the 4 post and couldn’t drive it off and I feel it was an isolated incident. None the less we made you wait way to long. If I can make it up to you in anyway please let me know. Jon Moore

December 12, 2020

I've been dealing with the service manager and general manager from this dealership for a month, trying to get a part replaced that was incorrectly installed by one of their technicians. I live 2.5 hours More

by Mail lady
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
December 08, 2020

Always receive friendly service. They make me feel that I am getting a reliable repair or service. Would be glad to send friends and family to Bayird. More

by 95.donaldclark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Cassidy
December 03, 2020

Every one was helpful, kind and very professional. I always use Baird dealership for servicing my Ram and have always been happy with their work More

by dliles83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Cassidy
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