Bayside Chrysler Dodge Jeep Ram

Great experience. Was quick, professional and worked with us to get the right deal for both sodes Was quick, professional and worked with us to get the right deal for both sodes More

The actual/physical service was fine. I came in for a Check Engine Lite code (low battery voltage) and a basic oil change.3.0 Hurricane Eng. I was in and out in about 75 mins. Fast servic I came in for a Check Engine Lite code (low battery voltage) and a basic oil change.3.0 Hurricane Eng. I was in and out in about 75 mins. Fast service, done right. However, I noticed the next day my debit card was charged $193.66, while my paperwork "Customer Pay" said I owed $168.02, which was more than the $139.00 I was quoted. After some investigation and deciphering the "Dealership Math" calculations in the 3 pages of service tasks/reports I came to the conclusion the actual Oil Change was $159.99 (parts, labor, supplies). After a phone call on the weekend (service dept closed), a phone call Monday morning (left a voice mail, no call back) another follow- up call Monday morning (I was prompted to use text to communicate, so I texted, (never got a return text), another follow up call to the service department (I spent about 10-15 mins w/ a technician who could not provide me why I was charged $193.66 for an oil change when the paperwork clearly stated $168.02). I made one more call to the service department at the end of my day and was put on hold waiting for a manager. After 30 mins of driving home, still on hold, I decided to detour a bit and drive to the dealership. I walked into the dealership, STILL ON HOLD and got the attention of two sales managers hanging out at the large desk on the showroom floor. At this point I was incensed. They had no idea I was on hold and the service department had closed down for the day. At this point I had decided this dealership just doesn't give a crap about customers once you take their money. I demanded a full explanation of the bill and a full refund. I felt what I had to go through to get someone's attention was well beyond what any customer should have to do to get some customer service. To get the dealership to do their job. After about 10 mins, both managers decided THEY could not explain the varied and confusing costs on the paperwork and what my card was charged, so they handed me off to yet another person/woman. I think she was part of the service department but not a technician or manager...I think she was a billing/invoicing person. She offered my $10. At that would bring my total to $183.66, STILL a far cry from the 168.02 the billing paperwork said I owed. At this point I wanted a FULL refund, 193.66 of it. I still do. Did I get an oil change, yes. After that, my customer service experience has been an absolute xxxx show. Phone calls not answered. Voice mails not returned. Texts not returned. 2 Technicians, 2 salespersons and one billing person and none of them was able to provide me an answer to why I was charged $193.66 for an oil change. Your dealership is acting exactly like the ones we all hear about, and the one I was HOPING you were not. Take your money and forget about you. Such a disappointment. I'm also looking into complaints to the BBB and other consumer groups, at the local and state level. More

Matt was amazing and got us what we wanted! Very pleased with the service and love my new ride! If you’re looking for a new car, go see him!! Very pleased with the service and love my new ride! If you’re looking for a new car, go see him!! More

Excellent experience. I'll be back when I need another vehicle for sure. Top notch. I'll be back when I need another vehicle for sure. Top notch. More

Great services and good customer care. Will recommend them to friends and other family members. Will recommend them to friends and other family members. More

Very responsive team. Got all my questions answered right away. Truck and price was as advertised. Overall very pleased with the experience. Got all my questions answered right away. Truck and price was as advertised. Overall very pleased with the experience. More

It was a very good experience. Bryan our salesman was terrific and very helpful. I would come back Bryan our salesman was terrific and very helpful. I would come back More