DON'T GO TO BAYSIDE VOLKSWAGEN. They are UNETHICAL, unprofessional and rude. Warren Graham, the service advisor, told me I had to make "X" number of repairs before they could pass New York State inspection. This list of repairs included a number of items not required by NYS law to pass inspection. I showed him documentation of NYS Inspection/Emissions Requirements and asked him if he was prepared to do the same, which obviously he could not. They failed my inspection because I told them I would not make repairs that I am not required to make to pass inspection. One of the items they told me that failed the inspections test was that I had three different tires, irrespective of the fact that all tires satisfied the requirements promulgated by law. I took my car elsewhere and was able to pass inspection successfully.
Additionally, a relative of mine also had a problem with the dealer involving the installation of a defective oil filter on a brand new car (2006). They knew the oil filter was defective, yet still installed it. She brought the car home and ALL of the oil spilled out onto a $20K driveway. We reported the problem to Bayside VW and they have yet to fix the damages to the driveway for which they are liable. We have been in contact with both Susan Cochran (who also manages Helms Bros., which owns Bayside VW) and Frank Onolfi regarding the damages Bayside VW is liable for; they continue to claim they will send someone to clean the driveway but that has yet to happen (it's been over seeks weeks).
Consumers should know that property laws protect property owners exactly from this kind of situation when someone or an entity has proximately caused damages to your property. They are liable, plain and simple.
Note: FRANK ONOLFI is immensely RUDE. He extremely belligerent, condescending, and verbally abusive (a bully). Susan, his boss, has openly condoned it in front of him, ignoring all complaints regarding his aggressive and petulant behavior. Not only is he mal-adjusted to interact with the public, but he is completely incompetent.
Additionally, although the car is covered by a WARRANTY, Bayside VW charged her for repairing a defective airbag, claiming that a rodent bit the wire. When we asked to see the wire, they said it was not accessible to the eye (yet they were able to determine that it was bitten by a rodent). A customer is not responsible nor obligated to bear the cost for VW's negligent design of their airbag system.
BAYSIDE VOLKSWAGEN IS A RIPOFF.
Consumers, educate yourself. Follow the link below to know what is required by NYS law to pass in inspection:
I encourage anyone who has been ripped off by Bayside VW to make a report to the DMV, the BBB, and the Attorney General's Office. It's fairly simple:
Call the DMV ((518) 474-8943) or fill out the form and file a complaint:
Attorney General: http://www.oag.state.ny.us/complaints/complaints.html
I also encourage you to review the dealer here and elsewhere so that other consumers can make informed decisions.