Bayway Chevrolet

Rude and Disrespectful I took my 2013 Camaro SS in for an oil change. When my vehicle was finished there was oil on the plastic side panel, the floor mat, and the steering w I took my 2013 Camaro SS in for an oil change. When my vehicle was finished there was oil on the plastic side panel, the floor mat, and the steering wheel. I reported this issue to service employee Eric Sullivan and he said he would take a look. While telling me what was clearly oil (I worked around oil for six years) was not oil he bumped my door causing my door to ding the trust next to me taking paint off of the truck and scuffing my door. When I pointed this out to Eric he denied doing it and said it was the wind (which wasn't blowing at the time) when I clearly saw his hip hit the door. While accidents do occur his bad attitude, denial, and making up excuses is unacceptable. He then rubbed the paint from the truck off my door and made no effort to apologize or rectify the situation. At this point I was fairly mad and felt it best if I just left so I said forget it and went to pay my bill. After paying my bill and getting in my car to leave I noticed that there was also oil on my shifter staining the threading. I went back in to talk to the cashier and informed her that I would like the oil cleaned and that I was disatisfied. She was understanding and said she would get me taken care of. Eric came in with paperwork from another employee and she began to tell him of my issue, she did not know he was the one I had spoken to as I could not remember his name at the time. He blew it off as she told him telling her that he had already spoken to me and that they were giving out free hugs if needed (he didn't see me when he came in the room) he was saying "whatever I'll talk to him again" as I walked to the cashier window to stand behind him and the cashier pointed me out, he turned and without even looking at me said "let's go". He then found an employee (Carlos) and instructed him to talk to me. I showed Carlos the door and the oil spots and he left to clean it. While I was waiting I overheard the technician who changed my oil telling another employee that I had complained about oil stains, motioned toward me, said "he's sitting over there, yeah keep playing on your phone b*xxx." as I was texting at the time. The technician walked out to get another vehicle and I asked him if he worked on my Camaro, he said "yeah", and asked him if what he had just said was referring to me which he responded to with "or what?!" seemingly trying to antagonize me to an altercation. He then stated that no he was talking to some coworker, despite him talking about me, looking at me, motioning toward me, and describing what I was doing. I said "fine, ok, thanks for changing my oil" and shook his hand. I sat back down and a few minutes later overheard him again telling his coworker about my asking him if he had changed my oil and was talking about me. At this point I decided that I'd like to speak to the service manager Charles Kozel and informed the cashier so that he could be found. My car was then returned to me and Carlos did a great job; he buffed out the scuffing, cleaned the plastic, steering wheel, shifter, and shampooed the floor mat. There was still staining in the threading of the shifter but I figured that impossible to clear and was otherwise satisfied. As Carlos was leaving I saw Charles and asked to speak to him. I told him of the entire series of events and he apologized for the bad experience and stated that he would have meetings with his employees, though I somewhat suspect I was just being placated, but I could be wrong. Charles then came to my car with me to inspect the stitching on the shifter and said the only way would be to replace it and offered to replace it but I declined. I did not tell him why but it is because I don't want Strickland anywhere near my car again. At no point was there any attempt to lessen my $80 oil change bill or provide any kind of reparation other than apologies. I will never return to Strickland Chevrolet for any reason. More

Bought My Car From Eddie Wright Upon pulling into the parking lot, I was promptly greeted by Eddie who got a feel for what I was looking for. He was patient and helpful as I test dr Upon pulling into the parking lot, I was promptly greeted by Eddie who got a feel for what I was looking for. He was patient and helpful as I test drove several vehicles and then offered me a price I was very satisfied with on the one I wanted. The process of filling out the paperwork is never very pleasant and went on way too long, but Eddie was not involved with this part of the process. However, Eddie did meet me again after the paperwork was finished to take me to my new vehicle, which had been cleaned and fueled. I would purchase another vehicle from Eddie and would recommend him to others as well. More

Awsome effort Terry Scott helped us get the vehicle we wanted for the price we wanted! We appreciate his patience and knowledge! Thanks for an awesome buying experi Terry Scott helped us get the vehicle we wanted for the price we wanted! We appreciate his patience and knowledge! Thanks for an awesome buying experience! More

Andre Ward was awesome Andre made my buying a truck extremely easy. I didn't have to worry about anything, I told him how much I was looking at spending and he made it happe Andre made my buying a truck extremely easy. I didn't have to worry about anything, I told him how much I was looking at spending and he made it happen. More

AllenandDebbieE Everyone we dealt with were very professional, helpful, and friendly. Andre gave us quick sale with a good deal. Scott helped us customize the Camar Everyone we dealt with were very professional, helpful, and friendly. Andre gave us quick sale with a good deal. Scott helped us customize the Camaro for our son and helped us make it more safe for our son by adding a back up camera to the rear view mirror. He went above and beyond. Johnny helped us get the best financing. We loved our experience and have recommended Strickland Chevrolet to our friends. More

Great Customer service !! I had a good experience buying my new Malibu from Strickland Chevrolet. I enjoyed working with ERIKA VASQUEZ as she was able to answer all my question I had a good experience buying my new Malibu from Strickland Chevrolet. I enjoyed working with ERIKA VASQUEZ as she was able to answer all my questions and guide me through the process without any issues. I never felt rushed or pressured and had a pleasant experience with the other staff members who were involved. I definitely recomend this dealership. More

new/used equinox Had a great experience at Strickland Pablo helped me find what I needed and got me set up quick and easy! Came back the next day to sign final papers Had a great experience at Strickland Pablo helped me find what I needed and got me set up quick and easy! Came back the next day to sign final papers during my lunch break without any problems. Thank you More

Great Experience I loved my experience at Strickland Chevrolet. I have bought a few cars before and this was by far the best experience I have ever had at a dealership I loved my experience at Strickland Chevrolet. I have bought a few cars before and this was by far the best experience I have ever had at a dealership. The back and forth with numbers did not take forever, they gave me a very fair deal on my trade, and they gave me a great price on my new Silverado. I could not be happier and already referred someone else there. They also say they got the same type of treatment. My sales person was Terry and I would recommend him to anyone. More

Great Service. I went into your dealership looking for a used Suburban and Terry Scott waited on me. It was obvious that he has been selling cars for years but he s I went into your dealership looking for a used Suburban and Terry Scott waited on me. It was obvious that he has been selling cars for years but he still had great enthusiasm for his craft. I had just come from another dealership where the salesman was old, tired and should not have gotten up that morning. It was a terrible experience and a waste of my time dealing with him. I went into Strickland and Terry greeted me with a smile and was so respectful and a true joy to meet. I haven't made a decision yet but...if I do purchase I will purchase from Terry! More

Excellent service This experience to buy a car at this dealership was amazing and the attention of Erika Vasquez ,very professional and friendly person , thanks and I This experience to buy a car at this dealership was amazing and the attention of Erika Vasquez ,very professional and friendly person , thanks and I be back later to buy my next car More