Bayway Chrysler Dodge Jeep Ram

Bayway sales department was very deceptive and I will never do business with these people. My wife was looking at a grand Cherokee and price was agreed on online and over the phone then when we showed u never do business with these people. My wife was looking at a grand Cherokee and price was agreed on online and over the phone then when we showed up they hit us with another $3,000 charge for paint protectant, wheel locks, and nitrogen in the tires. Wasted my time and very high pressure sales environment. They tried to negotiate on the added items but it got to be ridiculous. More

Shady and deceitful from Sales through Finance. You sign off on a specific price and decline any additional accessories and coverages, but they manage to get them on the contract regardless how many times off on a specific price and decline any additional accessories and coverages, but they manage to get them on the contract regardless how many times you decline them. Do not trust that what they are telling you is the data they are submitting. They take advantage of situations such as me driving from out of town to make purchase, working on Finance close to midnight knowing that it is highly unlikely someone is going to go line by line at that hour, believing what they have/are verbally telling you is what is being submitted to the finance company. It is so sad that they can get away with taking someones hard earned money just so they can line their pockets with more. I would never recommend this dealership to anyone! More

The most incompetent dealership we’ve ever dealt with! They don’t care either about their customers. We will NEVER purchase another vehicle from them again. I saw the review where the woman said her daugh They don’t care either about their customers. We will NEVER purchase another vehicle from them again. I saw the review where the woman said her daughter had to pay two car payments because they didn’t pay her trade off!!! I hope she reads this because you didn’t pay ours off either & we had to call to find that out!! Take care of your customers & their trade ins right away! If she sees this I’m telling her to contact the attorney generals office!! File a complaint than they will do something about it. Since the dealership doesn’t care! We’ve been waiting for four months to plate my husbands truck!! Still don’t have the title & we live in Michigan but we come there during the winter months. Just ridiculous. More

Worst experience at a dealership I have ever had. I made an appointment to view a specific Jeep Wrangler that was in stock, upon arrival, that car was not ready and at the front of the building, not a huge an appointment to view a specific Jeep Wrangler that was in stock, upon arrival, that car was not ready and at the front of the building, not a huge deal but no point in setting up an appointment. We are off top told that someone else is interested in the vehicle and reminded of it a few times while we were there. They took my keys to have my trade in vehicle appraised, while that was supposedly happening we were completing initial finance paperwork. Once the salesman takes the paperwork to his manager, he comes back and tells us that another “manager” who is the only one on site to make the final approval for appraisals has gone into a meeting with the owner of the dealership and it would be “about 30 minutes” before we could get any kind of answer. So there’s only one person on site who can do anything for you, the entire dealership has to come to a halt when the person is not there? So we wait a bit and finally decide we want my car brought back to the front so if we don’t like the deal we can just leave and not have to wait around. To that we are told the “manager” has my car keys with him in the meeting and it’s an offsite meeting. From there, the story kept changing, we are told there are no phones where they are meeting but then the salesman says he is texting the “manager” to find out where my keys are? Then the story changes to the meeting is onsite and the salesman was going to see if he can pop his head in to get my keys but that it would be “tricky since the owner is in there”. I would think an owner of a car dealership would respect his customers and their time and not have us waiting.. We luckily had two sets of keys for my car and gave the final set to the salesman to bring my car around while still trying to locate my additional key. Magically once I said I was over the entire thing and wanted to leave, the keys were found in the “managers” desk. Keep in mind, we were the only customers at the dealership the whole time so no one was busy therefore we shouldn’t have been endured any wait time. Vehicles cost entirely too much money to be treated with such disrespect. My husband just recently purchased at a BMW dealer and we were in and out of the place within an hour….. Save your time, don’t bother with this place. More

I've had my 2014 dodge ram 1500 in their service department 2 times and they took extremely good care of me.i whould definitely go back again or refer a friend! department 2 times and they took extremely good care of me.i whould definitely go back again or refer a friend! More

My daughter bought a brand new jeep, which she loves; however, they bought out her VW bug, but they made a mistake and the payoff was returned due to their error. Well, a month has passed and now my dau however, they bought out her VW bug, but they made a mistake and the payoff was returned due to their error. Well, a month has passed and now my daughter has a new car payment and her old car payment. This dealership is a master of allowing you to leave messages without returning them. Beware, there may be some fraud taking place. More

I had the worst experience with this dealership with I had the worst experience with this dealership with service, receptionist, They are rude and unacceptable with customer service. Of course, after I had the worst experience with this dealership with service, receptionist, They are rude and unacceptable with customer service. Of course, after I already bought my 2020 Jeep Wrangler and they had my money. Didn’t even matter to call me back to let me Kno my vehicle was ready. Not even my sale guy call me back to tell me my vehicle was ready when I had talked to him about the jeep. It’s like they don’t care at all for there customers ! More

Great service thank you to Sandra and Carlos!They were Great service thank you to Sandra and Carlos! They were able to get us a great deal and a new keep! They were quick and professional Great service thank you to Sandra and Carlos! They were able to get us a great deal and a new keep! They were quick and professional More

BEWARE: Absolutely the worst experience I’ve ever had at any dealership. Not only would they NOT honor their online price. Which took 5 negotiations to even come close to and I still just said fine after ov any dealership. Not only would they NOT honor their online price. Which took 5 negotiations to even come close to and I still just said fine after over 2 hours. They offer nitrous in your tires (which is for airplanes due to extreme weather conditions) “we live in Texas”, vin etch ($50), 1 year paint warranty (limited warranty) and wheel locks for a whopping $3,189. Not only that but we asked to only run our credit one time. They ran it 4 times. When asked I was replied with, “sorry we were trying to get you approved”....we were approved. They wanted a better approval. After all that they had the audacity to not offer me a service loaner while they overnighted the other portion of our paperwork. I left. I recommend that none of you go through this dealership. Regardless of what the other reviews say. This clearly isn’t that same dealership. If the unrequested inquiries aren’t removed, I’ll gladly take my recording to my attorney. More

James our salesman must be making so much money our business wasnt necessary - we spent a few hours there looking at a gladiator last saturday- we asked for an out the door price he said he would get o business wasnt necessary - we spent a few hours there looking at a gladiator last saturday- we asked for an out the door price he said he would get one and call us in an hour by night fall I decided to call him was transfered to a voice mail i left a message and a text i later left an email the following monday i called around noon and his attitude was basically what do you want-- then i asked for the total purchase price and he started going off about all the extras like window etch etc. I decided to purchase else where really bad service sorry i wasted my saturday More