Bayway Chrysler Dodge Jeep Ram

Worst experience at a dealership I have ever had. I made an appointment to view a specific Jeep Wrangler that was in stock, upon arrival, that car was not ready and at the front of the building, not a huge an appointment to view a specific Jeep Wrangler that was in stock, upon arrival, that car was not ready and at the front of the building, not a huge deal but no point in setting up an appointment. We are off top told that someone else is interested in the vehicle and reminded of it a few times while we were there. They took my keys to have my trade in vehicle appraised, while that was supposedly happening we were completing initial finance paperwork. Once the salesman takes the paperwork to his manager, he comes back and tells us that another “manager” who is the only one on site to make the final approval for appraisals has gone into a meeting with the owner of the dealership and it would be “about 30 minutes” before we could get any kind of answer. So there’s only one person on site who can do anything for you, the entire dealership has to come to a halt when the person is not there? So we wait a bit and finally decide we want my car brought back to the front so if we don’t like the deal we can just leave and not have to wait around. To that we are told the “manager” has my car keys with him in the meeting and it’s an offsite meeting. From there, the story kept changing, we are told there are no phones where they are meeting but then the salesman says he is texting the “manager” to find out where my keys are? Then the story changes to the meeting is onsite and the salesman was going to see if he can pop his head in to get my keys but that it would be “tricky since the owner is in there”. I would think an owner of a car dealership would respect his customers and their time and not have us waiting.. We luckily had two sets of keys for my car and gave the final set to the salesman to bring my car around while still trying to locate my additional key. Magically once I said I was over the entire thing and wanted to leave, the keys were found in the “managers” desk. Keep in mind, we were the only customers at the dealership the whole time so no one was busy therefore we shouldn’t have been endured any wait time. Vehicles cost entirely too much money to be treated with such disrespect. My husband just recently purchased at a BMW dealer and we were in and out of the place within an hour….. Save your time, don’t bother with this place. More

I've had my 2014 dodge ram 1500 in their service department 2 times and they took extremely good care of me.i whould definitely go back again or refer a friend! department 2 times and they took extremely good care of me.i whould definitely go back again or refer a friend! More

My daughter bought a brand new jeep, which she loves; however, they bought out her VW bug, but they made a mistake and the payoff was returned due to their error. Well, a month has passed and now my dau however, they bought out her VW bug, but they made a mistake and the payoff was returned due to their error. Well, a month has passed and now my daughter has a new car payment and her old car payment. This dealership is a master of allowing you to leave messages without returning them. Beware, there may be some fraud taking place. More

I had the worst experience with this dealership with I had the worst experience with this dealership with service, receptionist, They are rude and unacceptable with customer service. Of course, after I had the worst experience with this dealership with service, receptionist, They are rude and unacceptable with customer service. Of course, after I already bought my 2020 Jeep Wrangler and they had my money. Didn’t even matter to call me back to let me Kno my vehicle was ready. Not even my sale guy call me back to tell me my vehicle was ready when I had talked to him about the jeep. It’s like they don’t care at all for there customers ! More

Great service thank you to Sandra and Carlos!They were Great service thank you to Sandra and Carlos! They were able to get us a great deal and a new keep! They were quick and professional Great service thank you to Sandra and Carlos! They were able to get us a great deal and a new keep! They were quick and professional More

BEWARE: Absolutely the worst experience I’ve ever had at any dealership. Not only would they NOT honor their online price. Which took 5 negotiations to even come close to and I still just said fine after ov any dealership. Not only would they NOT honor their online price. Which took 5 negotiations to even come close to and I still just said fine after over 2 hours. They offer nitrous in your tires (which is for airplanes due to extreme weather conditions) “we live in Texas”, vin etch ($50), 1 year paint warranty (limited warranty) and wheel locks for a whopping $3,189. Not only that but we asked to only run our credit one time. They ran it 4 times. When asked I was replied with, “sorry we were trying to get you approved”....we were approved. They wanted a better approval. After all that they had the audacity to not offer me a service loaner while they overnighted the other portion of our paperwork. I left. I recommend that none of you go through this dealership. Regardless of what the other reviews say. This clearly isn’t that same dealership. If the unrequested inquiries aren’t removed, I’ll gladly take my recording to my attorney. More

James our salesman must be making so much money our business wasnt necessary - we spent a few hours there looking at a gladiator last saturday- we asked for an out the door price he said he would get o business wasnt necessary - we spent a few hours there looking at a gladiator last saturday- we asked for an out the door price he said he would get one and call us in an hour by night fall I decided to call him was transfered to a voice mail i left a message and a text i later left an email the following monday i called around noon and his attitude was basically what do you want-- then i asked for the total purchase price and he started going off about all the extras like window etch etc. I decided to purchase else where really bad service sorry i wasted my saturday More

Going out with the old coming in with the new!!! Thanks “Carlos”! Over all GREAT EXPERIENCE with my purchase! Go See Carlos! He’s the man.. “Carlos”! Over all GREAT EXPERIENCE with my purchase! Go See Carlos! He’s the man.. More

Deceptive marketing. Don't fall for their low prices advertised online. You will be lucky if you get any discounts mentioned. They just want to click bait you & frustrate you with their lies. No one tel advertised online. You will be lucky if you get any discounts mentioned. They just want to click bait you & frustrate you with their lies. No one tells the truth and hides behind the fine print (which only a detective can find on their website). Totally unethical dealer. Avoid them. I am surprised Jeep is letting this dealer employ unethical tactics & destroy Jeep's brand More

Keegan and Carlos were both amazing and helpful. I absolutely hate going to dealerships and I live an hour away. I didn't have a vehicle and they made sure I got there safely. I had to purchase a vehi absolutely hate going to dealerships and I live an hour away. I didn't have a vehicle and they made sure I got there safely. I had to purchase a vehicle at a time I really wasn't ready to and I had to do it that day. I am in the process of repairing my credit so I knew getting financed would present some challenges. Not for Keegan. Not only did he get me in a 2017 trimmed out Explorer, but he got it in the payment range I wanted with the down payment I wanted. They made sure the vehicle was clean and gassed me up. All in all, I was there for 3 hours and drove away in my new SUV. Thank you for everything. I will definitely be back! More