
Bayway Chrysler Dodge Jeep Ram
Pasadena, TX
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I had that selling isn’t personal anymore. . all customer are seen as a $$$. Once the sale is made you’re not cared for after that… then when you need services it’s an issue… My experience at B . all customer are seen as a $$$. Once the sale is made you’re not cared for after that… then when you need services it’s an issue… My experience at Bayway was good not great More
After talking to Brian several times, and being told that there were no hidden charges, we drove to the dealership to see a new Compass. Test drove it and liked it, so we went inside, where the manager proce there were no hidden charges, we drove to the dealership to see a new Compass. Test drove it and liked it, so we went inside, where the manager proceeds to tell us that the advertised price was incorrect and actually a couple thousand dollars more. Not only that, they had tacked on extra xx like ‘paint protection’ that everyone knows is a simple money grab by the dealer. Brian said he would make it right, but when he came back and said he got the charges removed, the walkout price was still the same. He laughed and said it was a ‘numbers game’, anf not to worry about it. What? Anyhow, if you are looking for honesty, this dealer is probably not for you. Had they been upfront and honest, like they keep claiming they are, they wouldn’t have to resort to games like these. They missed a sale because of this. More
THEY DO BAD BUSINESS! !! THEY YOLD ME WHAT THEY NEEDED TO TELL ME TO GET ME TO SIGN THE PAPERS!!! I am absolutely disappointed in this truck buying experience. They didn’t !! THEY YOLD ME WHAT THEY NEEDED TO TELL ME TO GET ME TO SIGN THE PAPERS!!! I am absolutely disappointed in this truck buying experience. They didn’t complete the paperwork and then harassed me for a week to get me to come back and finish the paperwork they didn't complete. That’s not even half of it. One of their employees kept asking me to fill out their review and to make sure I give them 5 stars…. HE LITERALLY SAID TO ME IF YOU SCRATCH MY BACK ILL SCRATCH YOURS. They agreed to send a check to my bank to pay off the car and the remaining balance of another small loan. The salesman told me that they would send the total amount to pay off the loans. Otherwise I wouldn’t have agreed to do the sale. The finance officer then told me the same thing. I am beyond upset because here we are a month later and they STILL have not upheld their end of the bargain. THEY JUST TOLD ME YES TO GET THE SALE AND THEN PUT ME TO THE SIDE. I have been trying to resolve this for a week over the phone and they resolved NOTHING. And when I showed up in person they claimed to STILL Not have the check ready. I am DISGUSTED with the way they have done business with me. I WILL BE REPORTING THIS TO ANYONE THAT WILL LISTEN!!! More