Bayway Lincoln

MKX I bought We traded in a Nissan and leased an MKX a year ago. Our sales rep was great !! BUT We were told we would get the cash back on our trade within 48 ho We traded in a Nissan and leased an MKX a year ago. Our sales rep was great !! BUT We were told we would get the cash back on our trade within 48 hours, by the GM and the finance manager. IT TOOK THREE WEEKS !!!!!!!! . I've since found out that this is long but reasonable. BUT, I WAS LIED TO . They cannot be trusted. Also, I left a number of messages for the owner, now all over the tv with his commercials. NEVER ANY RESPONSE!!!!! Do not trust these people!! More

Liar dealeship This dealership deserve 0 star. They are working only the way to get money by any means ,not for the costumer sutisfaction. The first day Mr Wallace t This dealership deserve 0 star. They are working only the way to get money by any means ,not for the costumer sutisfaction. The first day Mr Wallace tried us to sighn on wrong paper by adding more than one thousand dollars on the price we agreed two times. Second I told them that I want the car for business and to send me license plate with registration as soon as possible. But after 3 weeks they called me and asked me to pay $188.86 for the license and they couldn't start the process. Third the car wasn't clean and and has low air rear left tire and told me to bring it back. I bought to service and they filled air, didnt clean and told me has no problem with the tire. After 4 days the back foot step loose and the front electiric cover handle loose. Just I took to garage to fix it. All're working to grap your money. I don't advice people to believe thier words. More

Great experience for my 4th Lincoln I've had nothing but the greatest service from Bayway Lincoln. It started with my leasing a 2014 MKZ Hybrid, then a 2015 MKC for my wife later. I then I've had nothing but the greatest service from Bayway Lincoln. It started with my leasing a 2014 MKZ Hybrid, then a 2015 MKC for my wife later. I then traded the MKC for a 2016 fully loaded MKX for my wife and then last month my fully loaded 2017 Continental arrived to replace my MKZ. Jamie Sausser has been my salesman each time and has done nothing short of delivering exceptional service with the up most respect. I have never been to a dealership where the most of the people remember who you are and address you by your name. Even my experiences in the service department have been exceptional. Great job Bayway Lincoln employees. More

satisfied They were very nice and try to help us get a car after they mess up on a price ,great service overall will come back in the future They were very nice and try to help us get a car after they mess up on a price ,great service overall will come back in the future More

Great customer service We had nothing but the best service. The crew Angel and Jose were awesome. Everybody there were friendly, and helpful.. They were absolutely very prof We had nothing but the best service. The crew Angel and Jose were awesome. Everybody there were friendly, and helpful.. They were absolutely very professional and they focus on what we needed ..they got us an amazing deal ... I would definitely recommend it to everyone who is looking to buy a vehicle... More

My experience car shopping at Bayway I've actually purchased from this dealer previously and returned to look at certified preowned Lincoln Models. I mistakenly went to the new vehicle bu I've actually purchased from this dealer previously and returned to look at certified preowned Lincoln Models. I mistakenly went to the new vehicle building but met a very nice young man Daniel S. Who was very helpful. I'm giving my car shopping experience at bayway 2 stars because he was really outstanding, he's just handicapped by other elements within the dealership. Since they had a demo model, I decided to test drive a 2015 MKX with 5,828 miles on it. While the supervisors price quote was within market value range, the quote on a 39 month lease was only $55 less than the outright purchase price / month... This when Lincoln website and other Lincoln dealerships were advertising leases at $450 per mo. ($220 -240 less than what they offered) for the MKX. Still decided to give them a second chance and went back a week later to check out preowned vehicles. I'd been in contact via Internet but the person I'd been communicating with wasn't in. So Mr. Hagen helped us. I test drove a 2012 MKX base and a 2015 MKC with 3K. I was interested in the mkc but was informed that it had too few miles to qualify for the certified preowned vehicle program. This was inconsistent with my research- as I'd looked at what was available in Houston metro area and seen several vehicles with less mileage that were CPO. I concluded this is a dealership policy, not Lincoln's. At another dealer this car would have been eligible for an additional 50,000 mile warranty in addition to the remaining 37k on the manufacturer's warranty ....duh...really? Again the sales staff was very friendly, I think it's the dealership level climate/policies that's problematic. I decided to look elsewhere - I hate to say this but ladies I think it would have been different if I had been a man. After looking at other reviews on this website, I think I made the right decision to to visit a dealership on the west side of Houston where my experience was completely different. By the way, I purchased a CPO Lincoln MKX there and although it's farther away, it was well worth the trip. More

They saved my life I cane to the dealership today with little hope of getting a car but he made sure that I did not leave his lot without one im so happy and blessed tha I cane to the dealership today with little hope of getting a car but he made sure that I did not leave his lot without one im so happy and blessed that Im back rolling in my own car again Thank you again Josue More

Excellent experience I saw their cars over the Internet. Called and negotiated a fair price over the phone. Negotiated my trade in over the phone as well. Asked them to ha I saw their cars over the Internet. Called and negotiated a fair price over the phone. Negotiated my trade in over the phone as well. Asked them to have paper work ready for me when I arrive. Very smooth transaction. VERY SATISFIED! More

Horrible car buying experience and customer service This dealership deserves ZERO stars. They have been the definition of WORST costumer service and car buying experience EVER. My girlfriend and I were This dealership deserves ZERO stars. They have been the definition of WORST costumer service and car buying experience EVER. My girlfriend and I were very much excited to purchase a 2006 Mercedes pre owned with them but from the beginning we received HORRIBLE customer service from the first car sales man we dealt with Angel. He was rude and blunt with us through out the whole process, however we decided to look past that because we loved this car and it was in great condition. Upon purchase we noticed the check engine light was on and we brought it to their attention but Angel insisted that it was absolutely nothing to worry about and that it would come off as soon we drove off. Stupid decision from our part. We had the car for two days and we were extremely happy with our purchase but it only took two days before it had problems and we had to take it back. They ended up figuring out that the car had major issues with its computer and they decided to back track our paper work and no longer sell it to us, they promised to give our money back and provided us with a loner car which was great until they began to harass us to return it however we cannot return the car because these jerks have YET to give us our money back and without it we are not able to continue our car buying process else where. We have been yelled at by Wallace in accounting about the stupid loner car which trust me, we want to give them back ASAP but we also need our money. Jose has been another sales rep whom which we have been dealing with also, good guy, but has yet been able to make things right for us. It has been almost a month since this all happened, it has been an absolute nightmare working with them. Do not trust these liars, they have horrible integrity and work ethic. I will make sure to spread my thoughts on this dealership who has done absolutely NOTHING for us but put us through xxxx. We both work really hard for our money and to have that taken from us is extremely upsetting, not only are they still holding our down payment but after telling us that they would compensate the $200 we spent on insurance they decided to go back on their word. Horrible integrity! I hope people take all of this into consideration before making the decision to buy with them. More

Just bought our second used car from this dealer. They are fair and honest. Lincoln also has a better warranty on their certified used cara then we could buy--6 years or 100,000 miles! They have also bee are fair and honest. Lincoln also has a better warranty on their certified used cara then we could buy--6 years or 100,000 miles! They have also been very attentive to any concerns I have had. Oh yea, and they filled the gas tank up! Not many used car dealers do that anymore! Thanks guys! More