Bayway Lincoln

Bridget Monty is a very experienced competent and caring person.. It's indeed a pleasure to do business with her! The cookies were good too! person.. It's indeed a pleasure to do business with her! The cookies were good too! More

I took my car in for service on a Monday afternoon at the recommendation of a friend when I was having trouble with the front end on my 2010 Ford Taurus. He assured me that he had a good expereience with th recommendation of a friend when I was having trouble with the front end on my 2010 Ford Taurus. He assured me that he had a good expereience with this service center. Tuesday afternoon I called Bridgett the Service Advisor around 1:00 because I had not received a call to advise me of the status. When I spoke with her she informed me that is was likely the mechanic wouldn't be able to look at my car until the following Monday! I informed her that it was not very good customer service to make a customer wait for a week. Bridgett told me that I did not have an appt therefore that was going to be soonest they would get to it. She also told me that whatever was wrong with it was not bad enough that I couldn't drive it until they got it in to be looked at. I'm not sure when she became a certified mechanic but I can assure you that it is not wise of her or Bayway to allow someone that is not an expert to advise a customer to drive a vehicle that is having a problem. Needless to say I picked my car up on a Tuesday and took it to their competior down the road. It is now Thursday and it has been completed. Bayway will never get my business again. More

Frederick, was willing to think outside the box, and went the extra mile to locate a vehicle that would meet our expectations. He allowed us to even take the vehicle and park it in our garage to make sure it the extra mile to locate a vehicle that would meet our expectations. He allowed us to even take the vehicle and park it in our garage to make sure it fit properly, it showed us that he was flexiable and accomadating. He acknowledge that we had done our research and quickly advanced to the next inquiry without hesitation. Even though the price was not what we wanted, he made us think and reconsider other options that would make the price more pleasing to us. More

By far the greatest store I have ever seen. My wife and I bought our Certified Lincoln Navigator from BAYWAY last month and we were pleased with all the processes we went through. The Salesman (Kenneth Stann bought our Certified Lincoln Navigator from BAYWAY last month and we were pleased with all the processes we went through. The Salesman (Kenneth Stannilla) was knowledgable about every car he showed us and explained the Certified Program to the T. When we had a qustion that could not answer thats when he introduced us to his Salesmanager Josh who had the knowledge. We did not plan to buy that day but with the comparing of experiences we have been through we knew it was the place. Kenneth's Knowledge my wife thinks Josh is cute so that helped and then the wonderful service of Shane and Bridget. I have never seen anyone like these two in service you cant beat there smiling faces and quick service i will never buy anywhere else as long as this staff is here. BAYWAY is Family. More

Bought an extended warranty on top of a 3 month one on a "certified" pre owned car. About a month later, the check engine light comes on so I take it to the dealership to get it serviced. They charge me "certified" pre owned car. About a month later, the check engine light comes on so I take it to the dealership to get it serviced. They charge me $95 dollars to do a simple diagonositcs and clear the check engine light, never knowing what caused it. This is something AutoZone provides for free. I have TWO warranties on this car and they still charged me $95... I would NOT recommend going to them for servicing. More

Jamie helped me every step of the way with my purchase and took care of me on the last seven i bought. Every time i go to service He is there to greet me. Bridget and Shane in service are the best service and took care of me on the last seven i bought. Every time i go to service He is there to greet me. Bridget and Shane in service are the best service advisors I have ever seen. These people are all about world class service. They live by that logo and represent it well. I will continue to purchase at this place for ever. More

I have had several bad experiences through out the 4 years I have had my Navigator. I bought in 2004 top of the line and Limited edition, it had rims,customized paint and several other extras. This past years I have had my Navigator. I bought in 2004 top of the line and Limited edition, it had rims,customized paint and several other extras. This past April I took it because the paint and rims were peeling off which the rimshave been repaleced like 4 times . Well to make things short now I'm being charged $251.00 because supposedly the paint was not peeling off on its own that it was consecuences of an accident which I was never adviced and they did everything behind my back. Now enterprise is charching me that amount when I was told several times that everything was going through the dealer. I feel they are just taking advantage and throwing the ball from one person to another. I really hope that the owner will read this and take a minute to deal with his customers. His workers seem not to care about customers.I feel I have been cheated. When I bought my Navigator I was told that everything was under warranty for 4 years or 50,000 miles well Stacy(the one that sells alarms ,rims etc) told me in April that the rims were only covered for one year so who is lying the sales man or her, and why pay 4,000 just for rims when with that money you can buy 2 sets of rims with tires somewhere else. More

I had a great experience while dealing with Bayway Lincoln-Mercury. My salesperson (Frederick Young) was great. Lincoln-Mercury. My salesperson (Frederick Young) was great. More

My husband and I purchased a Lincoln LSE from the dealership (only dealer in town that had the LS-E) and we have been happy with them. Usually you don't expect to have an on going relationship with dealership (only dealer in town that had the LS-E) and we have been happy with them. Usually you don't expect to have an on going relationship with your car dealer, but we do. The only complaint I have is we have had the car in twice for the same issue on several different occassions. Radio, CD Player, Brakes, Trunk emblem thing, and the Windshield wipers. I don't know what it is, but in my experience, they can't seem to get it right the first time. It's not too much of a bother b/c the staff is SUPER friendly and the warranty covered it all. More