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Bayway Lincoln
Houston, TX
174 Reviews
Bayway Lincoln has built a reputation on providing courteous honest customer service. Our customers appreciate the way we do business and we know you will too. In fact we are the proud recipients of the 2013 Triple Crown Award; Ford Motor Company's highest award.
In order to receive the Triple Crown you must also be a Lincoln Leader award winner a Premier Club award winner and most importantly a President's Award winner; that is we exceed all expectations in customer service and all of these achievements must be made in the same year. Bayway Lincoln is honored that we have received the Triple Crown Award for four consecutive years!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 174 reviews
January 26, 2009
Jamie helped me every step of the way with my purchase and took care of me on the last seven i bought. Every time i go to service He is there to greet me. Bridget and Shane in service are the best service and took care of me on the last seven i bought. Every time i go to service He is there to greet me. Bridget and Shane in service are the best service advisors I have ever seen. These people are all about world class service. They live by that logo and represent it well. I will continue to purchase at this place for ever. More
by jwisch
Employees Worked With
JAMIE
July 15, 2008
I have had several bad experiences through out the 4 years I have had my Navigator. I bought in 2004 top of the line and Limited edition, it had rims,customized paint and several other extras. This past years I have had my Navigator. I bought in 2004 top of the line and Limited edition, it had rims,customized paint and several other extras. This past April I took it because the paint and rims were peeling off which the rimshave been repaleced like 4 times . Well to make things short now I'm being charged $251.00 because supposedly the paint was not peeling off on its own that it was consecuences of an accident which I was never adviced and they did everything behind my back. Now enterprise is charching me that amount when I was told several times that everything was going through the dealer. I feel they are just taking advantage and throwing the ball from one person to another. I really hope that the owner will read this and take a minute to deal with his customers. His workers seem not to care about customers.I feel I have been cheated. When I bought my Navigator I was told that everything was under warranty for 4 years or 50,000 miles well Stacy(the one that sells alarms ,rims etc) told me in April that the rims were only covered for one year so who is lying the sales man or her, and why pay 4,000 just for rims when with that money you can buy 2 sets of rims with tires somewhere else. More
by Martina Lopez
Employees Worked With
Brigit
November 05, 2004
My husband and I purchased a Lincoln LSE from the dealership (only dealer in town that had the LS-E) and we have been happy with them. Usually you don't expect to have an on going relationship with dealership (only dealer in town that had the LS-E) and we have been happy with them. Usually you don't expect to have an on going relationship with your car dealer, but we do. The only complaint I have is we have had the car in twice for the same issue on several different occassions. Radio, CD Player, Brakes, Trunk emblem thing, and the Windshield wipers. I don't know what it is, but in my experience, they can't seem to get it right the first time. It's not too much of a bother b/c the staff is SUPER friendly and the warranty covered it all. More
by mindy
