Beach Buick GMC - Service Center

Poor service compounded by dishonesty My daughter brought her Century to the Hyatt Buick service department at my urging. I use a dealership shop with another vehicle brand and get outstan My daughter brought her Century to the Hyatt Buick service department at my urging. I use a dealership shop with another vehicle brand and get outstanding service. My thinking was that by going to a local dealership she might be safer and get more reliable service than at an all-service type shop. Lesson learned! She asked for a FULL inspection and repairs on her vehicle to prepare for a cross country trip to Arizona. After spending nearly $1,500, it wasn't until two weeks later at a routine oil change before leaving that the Sears Automotive team found that she had a serpentine belt that was literally threads from breaking. To be clear...this is something that they found immediately upon visual inspection under her hood but, not either found or remedied during her $1,500 inspection and repair at Hyatt. Missing this serpentine belt could literally have cost my daughter and her two dogs their lives had it broken on the trip while driving. This isn't even the end of the poor customer service from Hyatt. Not only did the Service Manager, Jeff Foxworth, refuse to do anything to at least provide a financial remedy for this egregious error by one of his technicians, then the General Manager, Tom Raschiatore, assured me on July 22nd, that he would be reimbursing $87 for some of the labor costs. Not only have I never received this $87, my follow-up of a few weeks ago went unanswered. I like to support local businesses but, this one burned my daughter and then lied to me. Very disappointing. More