Beach Ford

When you take a vehicle to a Ford service department you expect ford quality work and geniune ford parts. Beach Ford admitted to putting "junk parts" in my truck when sent there for a repair. Those were t expect ford quality work and geniune ford parts. Beach Ford admitted to putting "junk parts" in my truck when sent there for a repair. Those were their managers words. I couldn't believe it!! Buyer beware!!! Not getting what you pay for!! More

I have bought two separate trucks from beach ford. Both times the sales team crushed it. The service on the other hand has been an absolute nightmare. Every time I brought my truck in for recall issues or times the sales team crushed it. The service on the other hand has been an absolute nightmare. Every time I brought my truck in for recall issues or drivetrain issues which where later covered under warranty, I received nothing but pushback,poor communication, and attitudes. This is not the experience I would prefer when buying 70,000$ vehicles. no rental was provided even though Ford compensates the rental during warranty work. Everytime they said they where out of rentals, even though I scheduled my service. More often than not they tried to dismiss my complaints saying they could not replicate. After several trips and lots of time, ford replaced the IWE 4x4 Hubs for the 4th time and found the entire front differential to be bad. My sole reason for writing this review is to help you not go through the frustration I have been through. Find another dealership that stands behind there product and cares about your business. More

Issue resolved I had service on my 2013 Expedition done. They changed the oil and replaced the belt. The experience on the day of the service was not good. They w I had service on my 2013 Expedition done. They changed the oil and replaced the belt. The experience on the day of the service was not good. They were not wearing face mask and ended up over charging me. They called me a few days later and made it all right. This is good service. More

Quick service on oil change and inspection Scheduled appointment for a wait because I couldn't drop off. Was told it might be a two hour wait, but asked Gary if it could be any faster and he sa Scheduled appointment for a wait because I couldn't drop off. Was told it might be a two hour wait, but asked Gary if it could be any faster and he said inspections are the cause but would try to push it. He surprised me less than an hour later with it ready. More

Oil Change, inspection and check for noise in front end Becky was very helpful and service, inspection was prompt. Mechanic was unable to determine the cause of the noise which is very pronounced. Will take Becky was very helpful and service, inspection was prompt. Mechanic was unable to determine the cause of the noise which is very pronounced. Will take the truck elsewhere for another opinion. More

I was disappointed it took 1 hr 40 for an oil change when I was the 1st one serviced. Also disappointed NO EMPLOYEE was wearing a mask I was the 1st one serviced. Also disappointed NO EMPLOYEE was wearing a mask More

Easy 20000 Service I scheduled my 20000 service and dropped off my F-150 the night before. Becky called me before noon the next day and told me it was ready, With the I scheduled my 20000 service and dropped off my F-150 the night before. Becky called me before noon the next day and told me it was ready, With the pandemic I was expecting delays in all service but Beach Ford took care of me with no issues. I am very happy with the service that I have received from Beach Ford and my service advisor Becky. More

Good experience My F-150 had a vibration in the drive train. Lucas Ryan the service manager, Carl Pierce the assistant service manager and Al Dimaiuat the tech did a My F-150 had a vibration in the drive train. Lucas Ryan the service manager, Carl Pierce the assistant service manager and Al Dimaiuat the tech did a great job diagnosing and correcting the problem. Also like to thank Wesley Jackson my truck salesman who did a great job finding the right truck for me. More

Becky kept me advised of the progress of the repair. I have delt with her for many years now, it's been a pleasure, it just makes my visits that much more pleasant. And her crew is also to be commended f have delt with her for many years now, it's been a pleasure, it just makes my visits that much more pleasant. And her crew is also to be commended for their work. More

Great Service! Took 2011 escape in for tire rotation, oil change and state inspection. An issue was found with front end linkage which would cause inspection failur Took 2011 escape in for tire rotation, oil change and state inspection. An issue was found with front end linkage which would cause inspection failure. Becky notified me promptly to explained the problem. She then recommended some other maintenance I should have done so I authorized work to be completed. She went the extra mile trying to see if my vehicle extended warranty would cover the front end issue however, the mileage exceeded the allowable range. When I picked the vehicle up, Becky explained everything they did on my Escape. She also explained in depth some questions I had before I left. Becky has always been a super star in my book when it comes to customer service and loyalty to both Ford and her Customers. My grandfather was owner of West Herr Ford in Hamburg New York and always said the salesmen sold the vehicles but the service managers and mechanics kept the customers coming back. He was right! More