Beach Ford

The service department is second to none. Jonathan took care of everything once I pulled into the receiving area. Jonathan took care of everything once I pulled into the receiving area. More

I have been buying here exclusively for the last 20 years and every vehicle I bought have been 100% reliable, economical and safe. When my children grew up I bought their first car here also and now they do and every vehicle I bought have been 100% reliable, economical and safe. When my children grew up I bought their first car here also and now they do all of their vehicle shopping here. An outstanding dealership! More

I want everyone to seriously consider the integrity of the sales and service department before purchasing a used car from Beach Ford. I purchased a 2011 Ford Edge from Beach Ford on 10/05/2023 in cash. the sales and service department before purchasing a used car from Beach Ford. I purchased a 2011 Ford Edge from Beach Ford on 10/05/2023 in cash. The vehicle was inspected by Beach Ford three weeks prior on 09/15/2023. On 10/30/2023 I contacted my sales representative Joven Durose who instructed me to schedule an appointment with service, which I did. On 11/06/2023 I took my truck into service. I was informed by my service advisor James Stunda of a steering concern and a drivability concern. The truck has a broken upper strut mount and bearing as well as a leak at the power steering pump. The headlights were also listed as “foggy, bad” condition. My concern is that this vehicle just passed a Virginia State Inspection that was conducted by the service department at Beach Ford, yet these very noticeable violations that compromise the safety and integrity of the vehicle exist in the area of steering, suspension, and headlights. I would have more understanding if the truck would not have JUST been inspected by Justin Callis at Beach Ford, the very service center that sold me the vehicle. According to the Carfax that I was provided, the vehicle has been on the lot at Beach Ford since 2018. Was this not noticed? How could this have been missed over the course of six years? Even more concerning is the fact that Beach Ford replaced the power steering pump in my truck during this time. The power steering pressure line is noted to be leaking at the power steering pump. This isn’t a previous owner problem, this was a Beach Ford problem. The lack of accountability for the product that was sold to me is astounding. There has been no communication or even an attempt at rectification for any of the issues. They sold the vehicle to me “As Is” so I’m left with an unsafe vehicle to transport myself and my four children. I am very disappointed in my experience with Beach Ford overall and I would not recommend that anyone buy a used car from this dealership. They did just enough to get me out of the door and have done nothing to retain or respect me as a consumer. I would go further to say that I feel my rights as a consumer were violated by selling a vehicle that was either inadequately inspected or grossly neglected during its time at Beach Ford. I’m not sure if I trust the service department enough to contact them further, so I'm reviewing my options as far as my rights in regard to the integrity of this dealership. I’m so very disappointed. More

Beach Ford does not pressure you to get service done. They inform you of what is next so you can budget (or shop around) for that service. But, their friendly staff and accommodations keep me coming back They inform you of what is next so you can budget (or shop around) for that service. But, their friendly staff and accommodations keep me coming back. More

Jovan was wonderful! ! He was very knowledgeable and professional. His customer service was amazing!!! Salesperson of 2023 😃 ! He was very knowledgeable and professional. His customer service was amazing!!! Salesperson of 2023 😃 More

It was a an awesome experience. The staff were super friendly, knowledgeable, and made sure the process of buying the car wasn't stressful at all! The staff were super friendly, knowledgeable, and made sure the process of buying the car wasn't stressful at all! More

Great customer service! ! Willing to go the extra mile. I’m out of state and repairs were completed on time and kept me in the loop the entire time. ! Willing to go the extra mile. I’m out of state and repairs were completed on time and kept me in the loop the entire time. More

Excellent buying process, made everything very easy. Cannot thank Darryl enough for the help and being extremely nice and professional Cannot thank Darryl enough for the help and being extremely nice and professional More

Great communication when picking up and delivering my car. Everyone I spoke with in person or on the phone was pleasant, courteous and knowledgeable. Provided with itemized statement of work performed. car. Everyone I spoke with in person or on the phone was pleasant, courteous and knowledgeable. Provided with itemized statement of work performed. Car is running great! More

Kept me updated on repair work. Everything requested was fixed properly. I will definitely go back in future. Everything requested was fixed properly. I will definitely go back in future. More