Beach Ford

In and out, on time, and quick. Bought my 2016 Fusion from Beach a little over a year ago. Oil change and state inspection for $35 and I was in and out in an hour. Hard to beat th Bought my 2016 Fusion from Beach a little over a year ago. Oil change and state inspection for $35 and I was in and out in an hour. Hard to beat that. More

poor service On 1/30/18 at 0900 I dropped my 2013 F150 of because the engine fan had been coming on and running extremely loud and it had run hot the day before I On 1/30/18 at 0900 I dropped my 2013 F150 of because the engine fan had been coming on and running extremely loud and it had run hot the day before I brought it in. I received a call from Angela at 1611 to advise me that the tech was still looking at my vehicle and had not diagnosed it yet. I arrived around 1700 and was advised that the tech was still looking and that they should have an answer first thing in the morning. I asked if I could retrieve something from my vehicle and she said yes and started looking for the key. I advised that I did not need a key. When I walked to the back I found my vehicle parked on the side. I walked back to the service advisors area and inquired about the repair being covered by my extended warranty and left the information so they could be contacted. On 01/31/18 at 0930 Angela called to advise that the tech was still diagnosing my vehicle and inquired if I was adding fluid or had added fluid, which I advised no to both. Later that day at 1530 to say that the tech had discovered there was no fluid and that he discovered a leak coming from a part that was on back order(T-Connector). She stated that the part should be in by 02/14/18. I received a few calls from Angela updating me on the part. on 02/22/18 around 1126 Angela called to say that the part was in and I could pick up my vehicle around 5. I arrived to pick up my vehicle to discover that the work was not covered under the extended warranty, that it cost me $575.70, $351 for labor, $88.05 for a part that I found out today was changed because that is what y'all do when you change the hose that was leaking, not to mention that I waited 23 days without my vehicle for a part that I didn't need, 65.68 for one radiator hose, and $30.17 for a gallon of anti-freeze. I speak with the rep from my extended warranty plan to find out why my claim was denied and was told that hoses are not covered under my warranty and they where told that if was a hose leak. With all that I trying to come up with a reasonable explanation as to why my vehicle had to be driven 26 miles, the invoice had 67,030 miles going in and 67,031 coming out but the odometer had 67,056 when I got in it. Needless to say that I'm not very happy with this service appointment and feel I really got taken advantage of. If you want to talk I'm open to that but I will be forwarding this email as far up Ford Motor Company as I can get it to go. More

Specialists? Only at taking forever I brought my minivan into have the AC repaired and an oil change... They kept my car the whole day and returned it to me without an oil change and sai I brought my minivan into have the AC repaired and an oil change... They kept my car the whole day and returned it to me without an oil change and said I need a new AC compressor.... I returned a month later for the same thing this time they kept my car for 10 days and when I got it back, I was told my AC is completely rebuilt and fixed and when I got my car the rear AC did not work.... They then kept my car for 3 more days and returned it saying I need to pay another $500.... I have already spent more than $2,000 to have my AC completely rebuilt.... That was the summer of 2017 and my AC still doesn't work in February of 2018.... It was very expensive and not very professional... They felt entitled as a dealership to do and charge what they felt they wanted to.... It was outrageously expensive unprofessional service and the job still didn't get done...I do not recommend More

Happy Customer I purchased a vehicle today from Beach Ford and the entire process was quick and painless. My sales associate, Anthony Crichton, was awesome and he I purchased a vehicle today from Beach Ford and the entire process was quick and painless. My sales associate, Anthony Crichton, was awesome and he will now be "my guy". Also, the sales manager, Chris Bryan, was extremely helpful and a large part of the reason I will be using Beach Ford again. Thanks again, Lisa. More

Attentive Great customer service and personable staff.My sales person was very responsive to my requests and thoughts. I was pleased that the dealership took th Great customer service and personable staff.My sales person was very responsive to my requests and thoughts. I was pleased that the dealership took the time to contact me the next day to ensure that I was happy with my vehicle. More

F-150 is awesome!! love it!! I Purchased a 2009 F-150 Platinum edition on December the 23rd 2017, and I cannot say enough about the way I was treated. these folks really took the I Purchased a 2009 F-150 Platinum edition on December the 23rd 2017, and I cannot say enough about the way I was treated. these folks really took the time to show me the vehicle I was interested in, and they went out of their way to make my experience with them an enjoyable one. financing was simple ,quick, and easy. after the purchase I had a small problem with the heat, took it in for service, and they had it fixed in no time at all!! it had been years since I had dealt with a major Dealership for car purchases, and I must say, I was quite surprised at how easy and fast it all went!!. the folks at Beach Ford in Virginia Beach are extremely friendly, and always willing to help in any way. I have always wanted a F-150, and I absolutely love my new truck!! More

Could not have been better, thanks to Michael Dudley!!! Outstanding experience from start to finish. Michael and Beach Fird Team were GREAT in every aspect of the sale. Thanks a million!!!! Will buy again Outstanding experience from start to finish. Michael and Beach Fird Team were GREAT in every aspect of the sale. Thanks a million!!!! Will buy again from Michael. More

happy with my new truck They had what I wanted. Got it ready quick and Michael Jackson was a great help. The finance manager was a little on the rough side however. Grumpy! They had what I wanted. Got it ready quick and Michael Jackson was a great help. The finance manager was a little on the rough side however. Grumpy! More

Awesome Great experience! Everyone was awesome! Salesman Mike Dudley, Leon, ! Will recommend family and friends. Whole experience was a pleasure. Number 1 Dea Great experience! Everyone was awesome! Salesman Mike Dudley, Leon, ! Will recommend family and friends. Whole experience was a pleasure. Number 1 Dealership in the area. More

First new ford Emily made the whole experience pleasant. She was pleasant, patient, kind, and very thorough. We had visited several dealerships and Emily stood out a Emily made the whole experience pleasant. She was pleasant, patient, kind, and very thorough. We had visited several dealerships and Emily stood out above everyone else we dealt with. she was very informative and we felt like she was genuinely trying to help us get the truck we wanted. More