Beach Ford - Service Center
Virginia Beach, VA
390 Reviews of Beach Ford - Service Center
If you want to base your purchases on a new vehicle on the quality and commitment of the service department, I would recommend Beach Ford and service manager Lisa. the quality and commitment of the service department, I would recommend Beach Ford and service manager Lisa. More
Excellent service dispatching mobile technician to perform the camera replacement recall. Polite courteous professionally completed the installation in my garage. perform the camera replacement recall. Polite courteous professionally completed the installation in my garage. More
Very professional, courteous and helpful staff. Service dept. Is very organized. They come out to your car to greet you upon arrival. Easy to make appointments on line. Service dept. Is very organized. They come out to your car to greet you upon arrival. Easy to make appointments on line. More
I think Beach Ford is adjusting their procedures to accommodate the nes to serve their customers better. The mobile technician who came over to do the software download was professional and respectful. accommodate the nes to serve their customers better. The mobile technician who came over to do the software download was professional and respectful. I don’t know what back office support has changed but all dealers need to leverage technology to facilitate better and faster service support. More
Great customer service! Have a vehicle pickup and return when needing service, or a lyft program. Both make getting a vehicle serviced very easy. Have a vehicle pickup and return when needing service, or a lyft program. Both make getting a vehicle serviced very easy. More
The experiences with the Service department are a disaster. If you purchase a vehicles here do not get the additional service package, and take your vehicles elsewhere for a service. During an oil ch disaster. If you purchase a vehicles here do not get the additional service package, and take your vehicles elsewhere for a service. During an oil change they left bolts from the engine protection plates in my cup holders rather than put them back correctly or at least inform there was an issue before letting me drive off with lose hardware. They appointment before that they clearly had an issue with their alignment calibration machine as my allignment was way worse after they did the adjustment than it was before I took it there. They tried telling me I had to buy camber kits because it was so far off when it was their mistake in the first place. And when you try to bring these issues up to Lucas or Vince who are the managers… They aren’t there and don’t call you back. Customer service is pretty terrible now. Tony Perez with Sales was great and Beach Ford was my go to Ford Dealership for my last two F-150s. Unfortunately, I will not be making that mistake again. Plenty of other dealerships in the area with great reviews. More