Beach Ford - Service Center

The service writer responded to questions about repairs and kept me updated on the process. and kept me updated on the process. More

I’ve purchased four vehicles from Beach Ford, and get major service done there, as well. Recently, my 2017 Explorer had an inoperative backup camera and needed some routine maintenance after a 7,000 roa major service done there, as well. Recently, my 2017 Explorer had an inoperative backup camera and needed some routine maintenance after a 7,000 road trip. Ashley took great care of me, and did a great job communicating price, options, and when the vehicle would be ready. Thank you! More

Beach Ford is and has been very reliable and honest when it comes to dealing with my vehicle' it comes to dealing with my vehicle' More

Took our new Escape in on recall . Woman service person called saying new parts needed and I was not getting car back rental was available. This shocked us. Later service manager call Woman service person called saying new parts needed and I was not getting car back rental was available. This shocked us. Later service manager called and straightened it out. We got car later in day. More

I purchased a used vehicle from them. I have had to take the vehicle back to the service department twice in less than a month of its purchase. Not to mention to another Ford dealer, onc I have had to take the vehicle back to the service department twice in less than a month of its purchase. Not to mention to another Ford dealer, once, that was closer than the hour & 45 minutes it takes me to get to Beach Ford. Needless to say the vehicle is still not up to the standard that was implied when it was purchased. I can also say that on the first trip to the service department (which they had the vehicle for a week) the vehicle came back missing a 3 foot front bumper trim piece that its removal had no relevance to the service. The visit to the other dealership (the closer one) told me the vehicle had 3 issues that needed to be addressed immediately. Now let me say this, I was told to go to the other dealership by Beach Ford. So on my second visit to Beach Ford’s service department they fixed one of three issues. A twenty minute SCHEDULED repair that took 6 hours. Now the reasoning for this 6 hour wait was according to Chris, the individual in charge, was that the part just arrived 5 1/2 hours into the wait. This common part, that was what my scheduled appointment was for evidently was not in their service department. Okay ! But according to the technician, he said he wasn’t aware the customer was waiting for the vehicle. So either there was a serious miscommunication within their network or someone was not being completely honest. Either way, to me, this reflects on a poorly ran business and the one in charge is responsible. I will say, my salesman was an absolute jewel. The only highlight ! More

Scheduling service was easy, and I was able to arrange a convenient appointment. My service advisor (Sierra) called to let me know that additional work needed to be performed in order to pass inspection, an convenient appointment. My service advisor (Sierra) called to let me know that additional work needed to be performed in order to pass inspection, and she explained everything clearly to me and provided pricing. I needed new tires and told her that I would buy them at another place. She confirmed that I could bring the car back after the tires were on and they would complete the inspection for me in a short period of time. I really appreciated her knowledge and experience, and she was very professional as she answered my questions. I like the atmosphere at Beach Ford-they have a very pleasant lounge area, with TV, snacks, tables and chairs/sofas, and if you choose to wait for repairs to be made to your car, it is quite comfortable. I trust the work they perform on my car. More

Easy to set appointment. Service adviser explained all of my options. Vehicle was repaired and is in the best mechanical shape it has been in. Service adviser explained all of my options. Vehicle was repaired and is in the best mechanical shape it has been in. More

Promises made promises kept. Easy and thorough. Catie made my service experience a happy one. Small software problem quickly solved. Easy and thorough. Catie made my service experience a happy one. Small software problem quickly solved. More

Very reliable, accommodating, customer oriented, maintenance professional accomplished, all in a timely manner! Thank you very much! maintenance professional accomplished, all in a timely manner! Thank you very much! More

THE DEALER AND THE SERVICE CENTER ARE GREAT AND VERY HELPFULL. I WILL BE BACK IN 4 MONTHS FOR MORE SERVICE. THANK YOU HELPFULL. I WILL BE BACK IN 4 MONTHS FOR MORE SERVICE. THANK YOU More