Beach Ford - Service Center
Virginia Beach, VA
381 Reviews of Beach Ford - Service Center
I had a issue with my heater box on my 2020 Ford ranger my warranty had expired and and the people that Beach Ford stepped up to the plate and cover the majority of my cars and while my truck was in repair my warranty had expired and and the people that Beach Ford stepped up to the plate and cover the majority of my cars and while my truck was in repair, I was also given a loaner car shout out to Jonathan Brown, my service tech and Lucas my service manager thank you guys More
What can be said about the service department that hasn’t already been said in the comment section here. First and foremost Service department was great until Walker left. Once he left they appointed Lucas already been said in the comment section here. First and foremost Service department was great until Walker left. Once he left they appointed Lucas it has gone all to xxxx. It’s like dealing with a high school drama. Have zero confidence in anything and everything they say. I honest started going to priority to have my maintenance and anything else. Personally think it’s a shame that the Barton’s do not care about their customers and don’t care how their service department is ran. More
BEWARE- Beach Ford may damage your truck/car when your vehicle is taken in for a Customer Service Repair (i.e., another name for RECALL without the negative connotation) and will refuse to fix what their vehicle is taken in for a Customer Service Repair (i.e., another name for RECALL without the negative connotation) and will refuse to fix what their mechanics broke. After receiving notification from Ford of four CSR repairs needed on my vehicle, I brought my vehicle in to resolve a minor squeak. When I left Beach Ford my check engine light came on and the engine began to shudder. Beach Ford was nice enough to provide a $3,000+ invoice to repair the damage they caused. When speaking with Ford Motor Company the representative actually said, "We have found the CSR reboot Beach Ford performed on your vehicle actually makes the issue worse; unfortunately, Ford only covers the cost to repair up to so many miles". Take your repairs and or purchase business elsewhere. The only thing Beach Ford cares about is taking your money. More
Worst service ever. Brought my SUV in for service, was charged $130 and they still didn't find the issue with the vehicle. In the process of removing the wheel, the tech Brought my SUV in for service, was charged $130 and they still didn't find the issue with the vehicle. In the process of removing the wheel, the tech broke the lug nut and stud, didn't repair it and left it in my front seat. I left a message with the Service Manager, he has not called me back. This is one establishment that I will never patronize again. More
I DID NOT MISS MY APPT. CHECK YOUR RECORDS !! I dropped off my vehicle on Monday the 18th at 0930 am and picked it up on Tuesday, the 19th at 5:15 pm.. CHECK YOUR RECORDS !! I dropped off my vehicle on Monday the 18th at 0930 am and picked it up on Tuesday, the 19th at 5:15 pm.. More
Since you harass me now asking for a review and stating I missed my service appointment in your email, no I did not miss it! I was there to experience in person how you double the price while my truck was in missed my service appointment in your email, no I did not miss it! I was there to experience in person how you double the price while my truck was in your place for a routine "The Works" service going from $64 to $137 - a simple oil change and tire rotation! And then have your incompetent service advisor Kyra explain to me that more than double the price was because Beach Ford miraculously noticed that my truck has 8 lug nuts per wheel and it takes longer to rotate the wheels, plus you used Motocraft oil this time. Wonder what oil you put in my truck previously since it was half price. I had $99 balance on my account and was told during drop-off that is plenty to do the oil change, and you tell me after you perform the work, without my consent to the price increase, that I have to pay double the price of total $137. Seriously wonder why I am not satisfied? Sad how you think business relationships work! More