Beach Ford - Service Center

Never under any circumstance take your car to Beach Ford for service, I took my mustang in for warranty work of an SYNC issue, the said they updated the software, all they did was make my Bluetooth no longe for service, I took my mustang in for warranty work of an SYNC issue, the said they updated the software, all they did was make my Bluetooth no longer work, and said I didn't have a warranty so they charged me full price of a diagnostic check. NEVER AGAIN. More

I received an email informing me that I missed my appointment- I had an appointment to program a keypad for a Bronco that I’ve waited a year and a half for ( not Beach Ford’s fault). I showed up for appointment- I had an appointment to program a keypad for a Bronco that I’ve waited a year and a half for ( not Beach Ford’s fault). I showed up for my appointment and clearly annoyed the service coordinator as I should have known better than to schedule this particular service with the service department?? Apparently there’s “another” Beach Ford service that performs this magical job. I was told I could wait 4 or 5 hours or reschedule. I chose to reschedule and am still waiting on a time and date. I’ve seen other folks get their “missed appointment “ email - after showing up for the scheduled appointment and being sent home - I wonder if this is to massage service numbers?? Clearly there’s an issue based on the reviews that I’ve read. More

Terrible service all around. I had to schedule an Terrible service all around. I had to schedule an appointment for 3 recalls concerning my Mustang Mach E and everything went wrong, from the phone c Terrible service all around. I had to schedule an appointment for 3 recalls concerning my Mustang Mach E and everything went wrong, from the phone call to set up the appointment to the email received yesterday telling me that I 'missed my appointment' just after getting my car back after 3 days of intervention that should have taken only 2... To give you just two examples: - One of the recall was about the windshield which needed some reseal. On the phone, when asking to set up the appointment for this 'Ford nationwide recall', I was first told that Beach Ford does not do any intervention on windshields and that I should take an appointment directly with a company like Safelite... - When I eventually dropped the car off for the 2-day planned intervention and asked for the courtesy car (specifically mentioned in the Ford Recall letter and confirmed by phone when scheduling the appointment), I was told that Beach Ford don't have courtesy cars and was asked who from Beach Ford I had on the phone who promised me such a car… I had to show them the letter from Ford and insist heavily before I finally got a car. More

I really enjoyed getting an email today telling me I had “missed my appointment” Fri. after driving 30 min to my appt to find the service dept closed — after spending 39 min on hold trying to confirm the ap “missed my appointment” Fri. after driving 30 min to my appt to find the service dept closed — after spending 39 min on hold trying to confirm the appt out of an abundance of covid caution. It was also pleasant to discover, after finding the service dept closed, 7 sales employees standing around doing nothing when I went over there to find out what was up. I am sure none could have been answering phones. Best of all though is when I called to reschedule this morning, stated what had happened and received not even a whiff of an apology. Great job guys! More

This is the second time I have gotten a patch on a tire here. Both times within a week the patch did not hold. It is over priced for the work that is being done especially when the company that fixed the p here. Both times within a week the patch did not hold. It is over priced for the work that is being done especially when the company that fixed the patch only changes $6. More

I was happy with the service and staff interaction. Disappointed that my battery had to be changed after having the truck for only two years. Apparently due to the auto start/stop feature. I hope I don Disappointed that my battery had to be changed after having the truck for only two years. Apparently due to the auto start/stop feature. I hope I don’t have to buy a new artery every 2 years! More

Very pleased with their service. All of the employees were very polite and did a great job of providing the service I requested! Hard to believe the negative comments!! , Galen Olmstead were very polite and did a great job of providing the service I requested! Hard to believe the negative comments!! , Galen Olmstead More

I sincerely did not want to have to leave a bad review about the Ford Dealership's service department but I'm hoping that my mistreatment will be rectified. I spent upwards to almost $4,000 in repairs to about the Ford Dealership's service department but I'm hoping that my mistreatment will be rectified. I spent upwards to almost $4,000 in repairs to fix my A/C and overheating issues among many other items on my truck. I do have an older Explorer but figured who better than to make these repairs than the Ford Dealership? The first appointment I brung my truck in, they had it for a week and as soon as I picked it up it was acting up. They had me bring it right back in the next day and discovered one of the repairs they just made failed so they placed me in a loaner and sent me home. I was more than gracious that they provided me with a vehicle. After another week I picked up my truck and sure enough the issues still persisted. I had to bring it back a 3rd time, they once again placed me in a loaner(which I was so thankful for) and kept my truck an entire week. This time, they stated they "could not duplicate the issue." I was perplexed and disappointed because I knew that meant I would have to bring my truck back in. When June hit and the temperatures started to rise, my truck started overheating every time I turned the A/C on plus the A/C barely blew cold air. This time, I figured I would start dealing with the service manager LUCAS RYAN since I keep having issues, and every time they discover something new that tacks on more money. I was even charged an additional inspection fee of $118 2 weeks after the first set of repairs were made for the same issue. At first, my dealings with the Service Manager LUCAS RYAN were very pleasant and I was confident that he would take care of me. I informed him that my truck is having literally all of the same issues as it had before and I cannot bring it in without being accommodated with a loaner. He kept telling me I could bring it but he didn't have a loaner "Right Now" to provide me so I continually have been waiting over a month for one to become available so I could drop my truck off.Finally, after threatening to file a formal complaint, LUCAS RYAN FINALLY decides to inform me that he will be unable to provide me a loaner at all and after paying over $3,500 in repairs and bringing my truck back to this establishment multiple times, I must pay for a rental car myself in order for the service department to check my truck. How is this fair to me? This will be the 4th return visit and after paying for service and repairs that I did not receive I'm being forced to pay even more to have the Ford Dealership make it right? They have loaners, they just don't have one for me because I am not an important enough customer to them. I have an old 2006 Ford Explorer and I'm sure they feel like it's my fault the truck has so many issues. If my truck was too old to be repaired, they should have informed me instead of taking my money. Whats sad is, Although I paid a lot of money for repairs that they should make right, I don't even want to bring the truck back up to their company.This is so stressful and beyond wrong.Yes the service manager LUCAS RYAN said I can bring it in however he never informed me until today that he would not be able to accommodate me with a loaner vehicle at all and I have been waiting so patiently. Hopefully, something can be done to accommodate me for the stress this has caused and the money that I have wasted. I am the daughter of veterans who happened to purchase their vehicle brand new from this dealership.This is not how you treat people. More

Terrible service all around. It was nearly impossible to get an service appointment for some reason most of the people working there are unable to make a service appointment for you they all have some excus get an service appointment for some reason most of the people working there are unable to make a service appointment for you they all have some excuse as to why they can't. When I was finally able to get an appointment scheduled and asked about the cost I was told she couldn't give me the cost that I would have to ask someone in the service department and hung up on me. I called back and got another person from the service department and they could not give me an exact price for their Works Package. They did give me their best guess which was over $20.00. I attempted once again to get the cost of the service I was scheduled for. This young lady promised me that someone from the service department would be giving me a call back with that info. Do you think that happened???? NO More

Made an appointment for service, they promised it by 1230, at that time I made arrangements to get there and it had not even been started. Had to arrange a ride back to work and back to dealer later. Go 1230, at that time I made arrangements to get there and it had not even been started. Had to arrange a ride back to work and back to dealer later. Got an email following saying I missed my appointment. They did order a part, set up another appointment, my vehicle's problem disappeared and I called to ask advisor's advice, fix it, wait, they did not return call and I canceled the appointment to free up a spot for them. Advisor texted me in the evening telling me I missed my appointment and I told her I called, requested a call back for advice. She was to talk with tech in the morning but no call back. And 3 days later got another missed appointment notice. Highly disappointed in this dealership. More