Beach Ford - Service Center

Terrible service experience twice yesterday they claimed that I did not have an appointment no one greets you or instructs you Waited 2 and a half hours for inspection the car was ready in the bay I had to that I did not have an appointment no one greets you or instructs you Waited 2 and a half hours for inspection the car was ready in the bay I had to ask the guy gave me a receipt my car was blocked in with the plastic and trash in the car I dumped it out in the port No customer service the team did not communicate with each other when I checked in with the person that signed me in she said check with Gary I can’t remember everyone I spoke with today. Gary had no idea who I was or the model of the car; this is not Gary’s fault but he did not make the situation better. We have had the car a year I wish we had bought it at another dealership as we are now forced to deal with Beach Ford service More

I brought my 2015 Fusion in for the door latch spring recall and to have my Ecoboost checked out. The check-in was great and the service was completed in a timely manner. My Ecoboost is working properl recall and to have my Ecoboost checked out. The check-in was great and the service was completed in a timely manner. My Ecoboost is working properly again. However, when I arrived to pick my car up, I was told it would be "right up." After 15 minutes, I contact the service representative again and he said he would go check on it. It was over 30 minutes before they finally brought my car up. More

The Service Center has always given topnotch service which is why my '99 Expedition is still on the road. I am also the original owner. which is why my '99 Expedition is still on the road. I am also the original owner. More

Made an appointment for state inspection, oil change, tire rotation. No problem whatsoever with the appointment process, the work, the service advisor, or the price. My only issue is why it takes 2 ho tire rotation. No problem whatsoever with the appointment process, the work, the service advisor, or the price. My only issue is why it takes 2 hours to perform those services. If it took an hour I would give 5 stars. More

Completed 2 mandatory Ford manufacturer recalls (brake master cylinder and B pillar insulation) on my Ford F-150 Platinum with 3.6L Ecoboost engine with no issues. master cylinder and B pillar insulation) on my Ford F-150 Platinum with 3.6L Ecoboost engine with no issues. More

I have been having my vehicles serviced for over 25 years. Becky has been my service manager for many of those years. She and the technicians always do a great job. I am very pleased!! years. Becky has been my service manager for many of those years. She and the technicians always do a great job. I am very pleased!! More

Gary has always gone above and beyond. He always looks out for my best interest and is informative. More employees should be like him! Very happy with Ford as well. out for my best interest and is informative. More employees should be like him! Very happy with Ford as well. More

I purchased my used 2010 Explorer from Beach Ford and have taken it back to them whenever service is required. They are fast, thorough, professional, and courteous. I have never experienced any problem have taken it back to them whenever service is required. They are fast, thorough, professional, and courteous. I have never experienced any problem with their service department. More

All-in-all Beach Ford is very good. My family has been buying cars from them since 1986 and the only place for service. I just had an issue with an appointment I made for an inspection, that they cancel buying cars from them since 1986 and the only place for service. I just had an issue with an appointment I made for an inspection, that they cancelled because they had already met their legal quota of inspections for the day prior to my appointment time. I made the appointment a week out, for Friday, so there shouldn't have been an issue and they should've known how many extra inspections they could've completed minus the appointments for the day. I had to take my vehicle back Saturday morning, adjusting my weekend time, to get the inspection done. My plan was to meet with a service manager that morning, however neither manager was working on a Saturday morning; therefore I spoke with an available service manager and finance manager and they were happy to help. Monday morning I received a call from one of the service managers and he apologized for incident and gave me 1 free The Works service. On a side note, while there Saturday morning, I found my new car...seriously. I drove it home Tuesday evening after a great buying experience with Darryl Padgett and Ron (sales-don't know his last name). On another side note, the sales manager saw me there Monday and Tuesday, while buying the new 2020 Edge, and asked me if I ever heard from the service manager and told me he personally spoke to Mr. Barton Saturday morning and he was not happy with my service issue; it's true, he really did because I saw them talking shortly after I walked back to the service area. More

During a routine visit I asked about replacing my side mirror. They quoted $2,600! I declined and while I waited for my other work to be completed I searched the internet for a replacement mirror. The mirror. They quoted $2,600! I declined and while I waited for my other work to be completed I searched the internet for a replacement mirror. The exact mirror, with a link on how to install it yourself (took me 5 minutes install), for $500. When I told the tech about this she simply said, "Well, I can give you $400 off the price but that's it." Needless to say I ordered the part and installed myself saving over $2,000. I won't go back as now I question all their prices. More