Beach Ford - Service Center

Outstanding Service Tom Best has been my service advisor for several years and he never fails to meet or exceed my expectations. He is committed to customer satisfaction Tom Best has been my service advisor for several years and he never fails to meet or exceed my expectations. He is committed to customer satisfaction. More

Routine Maintenance, sunroof vent shade replacement Service adviser on the ball as usual. Could not get estimate to replace vent shade in sunroof due to tech that repairs the sunroof not in day of serv Service adviser on the ball as usual. Could not get estimate to replace vent shade in sunroof due to tech that repairs the sunroof not in day of service. More

Worst service I am a Ford guy. My parents were Ford people. My family two generations back worked for Ford. I know Ford engineers, mechanics, salesmen...the list co I am a Ford guy. My parents were Ford people. My family two generations back worked for Ford. I know Ford engineers, mechanics, salesmen...the list continues. Bought my Ford F-150 through Beach Ford, which was a good experience. The dealer really rolled out the red carpet and I feel that our negotiated price was fair for both me and the dealer. I was also drawn to the dealer because of their $10 oil changes for life and free annual inspections. The service here is terrible and an embarrassment to the Ford name. I still can't believe that Ford authorizes this dealer. I have had my oil changed twice here. The first time it took 1 hr and 15 mins to change my oil, and this was for a scheduled appointment. Between my first and second oil changes, Beach Ford raised their "$10 oil changes for life" to "$15 oil changes for life." This did not only apply to future car sales, but was retro-active to past car sales. This is not an ethical business decision. When it came time for my second oil change I called in a week prior to schedule the appointment. On the day of the appointment I showed up and Beach Ford had erroneously scheduled the appointment for the next day, but told me they could get me in. After an hour of sitting in their waiting area, I went back to the service counter to check the status of the F-150. The service rep called back to the shop and her side of the conversation went: "What? Seriously? Well, did you tell anybody?!" Then to me: "Sorry, Sir, we lost your keys. We're trying to find them now. We think someone took them to lunch." A half hour later they found my keys. Great, I thought, now I can get my F-150 after an hour and a half of waiting and race back to work for the meeting with my boss. Not quite. "We found your keys, Sir, so we'll start the oil change now." What?! It's been an hour and a half, and all you've done is lost my keys and found them again? Now I have to wait however long it takes for the oil change. 2 hrs and 15 mins after dropping my F-150 off for a $10, nope, $15 oil change I finally got it delivered back to me. And I missed my meeting at work with my boss. Beach Ford gave me a "complimentary" oil change, but I guarantee you there was nothing complimentary about this service. Later I found out from a Ford employee that when service is complete, the system automatically generates an e-mail to solicit feedback on the service. However, when a dealer makes service "complimentary," it basically circumvents the system to avoid sending the customer a feedback form. I never received a customer survey and therefore couldn't address the problem through formal means with Beach Ford. So, to summarize: 1) Scheduling an appointment doesn't mean anything. 2) $10 oil changes for "life" are just good until they decide to raise the price. 3) Oil changes take, when everything goes well, an hour and a fifteen minutes. 4) Beach Ford employees do not respect your vehicle or your time enough to leave the keys at the service center and instead take them to lunch. 5) Beach Ford does not have a service-flow process, and if they do, it is very broken. 6) If your service is sub-par, they will make it complimentary to avoid having an adverse customer survey. If you buy a vehicle from Beach Ford, get it serviced somewhere else. Ford, if you are listening, break ties with Beach Ford. *My wife's Jeep experience will be captured in a different review.* More

Fantastic Work Janae Smith and Becky Slater are the best most courteous service writers I have ever had. Makes my choice of who to call for help hard. Love them both Janae Smith and Becky Slater are the best most courteous service writers I have ever had. Makes my choice of who to call for help hard. Love them both. Service is done on time, required work I missed is explained in detail. Never any surprises. More

Service Dept. Tom Best Toms as good a Service Advisor as Ive had at ANY dealership including Mercedes, Range Rover,Cadillac ,Jeep ,Lexus and Chevrolet. His Last name fits hi Toms as good a Service Advisor as Ive had at ANY dealership including Mercedes, Range Rover,Cadillac ,Jeep ,Lexus and Chevrolet. His Last name fits his ranking with me,BEST. More

Super Service and Great Dealership I have been going to Beach Ford since 1971. Tom Best has been my service manager the whole time. He is friendly and keeps me informed about what is I have been going to Beach Ford since 1971. Tom Best has been my service manager the whole time. He is friendly and keeps me informed about what is going on with my vehicle. Service is great and done in a timely manner. I have had several salesmen Tony Cando, Doc (both sales and financial), and Ed Hughes. Everyone was friendly and helpful. I tell all my family and friends about my experience at Beach Ford. They the BEST, More

Quick, Reliable, Courteous Service--Always!! I have continuously relied on Beach Ford to service my 2011 Fusion since its purchase including free state inspections and minimal cost oil changes. I have continuously relied on Beach Ford to service my 2011 Fusion since its purchase including free state inspections and minimal cost oil changes. I usually wait at the dealership for routine service to be performed and it is always professional and typically prompt. All sales and service staff are extremely courteous!! My new service writer, Chris Langdon, listened to and communicated my concerns to service technicians during a recent regular service interval drop-off. A recurring intermittent A/C operation problem was properly diagnosed and corrected at no cost since I had opted for the 10 year/100,000 extended service plan at time of vehicle purchase. I have seen dealerships come a long way to improve their trust and image with customers, and I congratulate Beach Ford in its quest to be the best! Bill Gasser, Chesapeake VA More

Had to make a second trip for service I recently broke the passenger side view mirror on my Fusion. I figured they wouldn't have the part in stock so I scheduled my service a week later, c I recently broke the passenger side view mirror on my Fusion. I figured they wouldn't have the part in stock so I scheduled my service a week later, clearly stating what was needed. I arrived only to find that they needed to order the part. Apparently, no one looks at upcoming service appointments to see if the necessary parts need to be ordered. Once the part arrived, it was installed quickly and properly. More

Company recall I took my car in March for a company call. I met Tom Best who explained what needed to be done but It needed to be left overnight. I told him if I n I took my car in March for a company call. I met Tom Best who explained what needed to be done but It needed to be left overnight. I told him if I needed an oil change and tires rotated to please do so while they had the car. He called me the next day and told me my car was ready. I have never any thing but good work done there and I always ask for Tom as he will tell me exactly what will be done. As long as I have this car which was bought there I will take it back there for any service. More

Targeting women for upsales My girlfriend took her 2013 F250 Super Duty for an oil change. Her state inspection was due so the service writer, after speaking to the technician, i My girlfriend took her 2013 F250 Super Duty for an oil change. Her state inspection was due so the service writer, after speaking to the technician, informed her that she needed front brakes and new rotors to pass inspection. She called me and I told her to refuse. The truck has 42K miles and has had no symptoms of bad rotors or brakes (no pulling to the side, shuddering or squeaking. They told her there was 2 mm of brake left. I took the vehicle to Merchants for an inspection and after they were done I asked them about the condition of the brakes and rotors. He said they were almost brand new, 11mm on front and 12mm on rear, and rotors were in excellent shape. Ford wanted $800 to replace rotors and brakes that did not need replacing, and thought that a stupid and helpless woman would be an easy target. They have lost all credibility with their recommendations when we take the truck in for scheduled maintenance and I would recommend to others to be wary. More