Beach Ford - Service Center

No Loyalty My wife and I purchased my car in 2012. It is a 2013 Ford Focus Titanium. My wife has purchased over 7 new cars from this dealership. From the firs My wife and I purchased my car in 2012. It is a 2013 Ford Focus Titanium. My wife has purchased over 7 new cars from this dealership. From the first day I got this car I had issues with the transmission. It rattled a lot. Dropped it off several times. The last time I dropped it off right before the warranty was up, one person told me there was an issue, the other denied it. We couldn't even get a solid answer. We honestly couldn't even get respect and customer service from them. So we just gave up. We knew we were going to trade this car in sometime anyways. We even called the salesman, David Swoop, who has sold all of my wife's cars to her and he didn't help. A few weeks ago, my transmission stopped working. Called, set-up an appointment. I had a diagnostic test done from another place and they gave me all the codes to which it needed to be fixed. I printed this out and actually gave it to the dealership. I told the dealership that I needed to my transmission to be reprogrammed and there is probably a recall on a part. They offered me $118 to do another diagnostic test. I said I don't need one. They said they were going to fix my transmission. They re-programmed the transmission. Didn't look into anything else. I picked up my car and the next week the transmission completely stops working. Call back. They want to charge me for a tow truck. I said no. I wasn't going to because they should of fixed it the first time. They tow my vehicle. Run a diagnostic test. Find out that my transmission was under warranty and it needed fixed (imagine that). They fix it. Charge me for the diagnostic test because they said they did it because my check engine light was on and had nothing to do with the transmission. But I only took it in for the transmission. Then they try to sell me to get a part fixed that also tripped the diagnostic test for $280 with the part when it only cost me $69 for the part and 15 minutes to do later. So after two diagnostic tests I paid for, 4 hours of time off I used, two days of getting rides two and from the dealership, they fixed the problem they should have in the first place and tried to overcharge me for work. If my vehicle wasn't under warranty, I would of never went back to the service department. I will probably never purchase a car again from Beach Ford. After the service I have received I don't think they care about customers. They care about costs and profits. More

Rip off When I purchased my New Escape in 2011, I was promised $10.00 oil changes and free state inspections on all vehicles that I owned. I also have a 2008 When I purchased my New Escape in 2011, I was promised $10.00 oil changes and free state inspections on all vehicles that I owned. I also have a 2008 Escape. A great selling point. I live in Willoughby in Norfolk and thought the drive would be worth it. A few months after purchase, they changed their policy and would this offer was for my new vehicle only. End of July 25th, 2015 I called for appointment for state inspection and was told they could not get to it until August 4th. I called back on Wednesday and they gave me a appointment for Friday 7/31. I had a 9: am appointment and after a 2 hour wait they advised me that my visitor's side mirror was loose and need to be replaced for $480.00 plus. I told them to reject. I took vehicle home and within 10 minutes took off panel and tightened 2 cap screws and called them backed and said I would be in 1st thing Monday for re inspection. They advised it would have to be 8/6. I went in anyway and vented and could not get an explaination why they couldn't have done what I did to fix it. I would have payed $30 or 40.00 labor or whatever. They did not offer to fix, just to replace. Mirror or glass was not broken, just loose. I just traded in for a 2016 Fusion with another dealership. Beach Ford has lost my business. More

Extrememly poor customer service and very rude service staff Scheduled a "wait" oil appt and was told I would have to wait up to three hours. I rescheduled for the following day. Showed up for this appt and the Scheduled a "wait" oil appt and was told I would have to wait up to three hours. I rescheduled for the following day. Showed up for this appt and they didn't even give me an estimated time that it would be done. I asked for basic things a dealer would/should have (key to remove spare tire) and was told I had to find mine? After I asked again, the customer service rep said "she'd look". I asked to speak to the manager due to the poor service and attitude. I was told there were two people in front of me waiting to see the manager. I witnessed another customer waiting to speak with the manager being told very rudely that she would have to wait for an unknown amount of time. The customer service rep spoke very loudly, was very rude, and immediately walked off after saying the aforementioned to the customer. The only reason I return to the dealership is because of factory warranty. I would NOT recommend this dealership for service to anyone. More

Horrible customer service The service department stinks started on June 13th to try to get a part and I still do not have it noone calls when the parts are in the customer has The service department stinks started on June 13th to try to get a part and I still do not have it noone calls when the parts are in the customer has to do all the work. I will neveer use them again--I will be going to another dealership. More

Poor customer service/over priced labor I have been a loyal customer .I have had 4 ford vehicles serviced the past 12 years ,and have spent thousands of dollars . My last visit was to replac I have been a loyal customer .I have had 4 ford vehicles serviced the past 12 years ,and have spent thousands of dollars . My last visit was to replace a fuel pump on my 2001 Harley F-150. I had the vehicle towed to beach ford after I had talked to someone on the phone. When I got there , I talked to the yellow team service Rep. he took the info on my truck, and I left. After the 2nd day that no one called ,I decided to call and found out that nobody had looked at my truck, The Yellow Team Manager apologized ,and took $100.00 off. The price to install the fuel pump was $400.00 more than the quote I later got from another Ford Dealership. So much for being a loyal customer!!!!!!!!!!!! More

Always service our car here Ford has quite a few recalls right now so the service department is extra busy but they got done with our car as quickly as they could. They were supe Ford has quite a few recalls right now so the service department is extra busy but they got done with our car as quickly as they could. They were super friendly from the time I pulled up until the time I left. More

Special Thanks to Jennifer Turner I recently purchased a 2014 Ford Mustang from beach ford. Our sales person is no longer with Beach Ford so we were assigned to Brian Jones. We had bee I recently purchased a 2014 Ford Mustang from beach ford. Our sales person is no longer with Beach Ford so we were assigned to Brian Jones. We had been promised that a paint chip and the fuel door would be repaired. We finally were able to get the car over to the collision center to have them look at the issue. They set my wife up for an appointment for June 19th at 0900.My wife shows up at the dealership and Brian Jones is on vacation and nobody had any information from Brian that my mustang was going to be taken care of. I called the collision center and talked with Jennifer Turner which took immediate action and had my wife at her location with enterprise rental car shuttle picking her up. After my wife got to the rental car agency no one their had any information from Brian for my wife's rental car. We are now going on 11 o'clock. Once again I called Jennifer Turner and she had my wife taken care of and on her way in no time. I want to personally thank you for having great people like Jennifer Turner working with your dealership. Brian Jones You could learn a lot from this extraordinary woman. Thank you once again Jennifer my wife and I owe you for helping us out. Sincerely Chris and Tammy Meadows More

My last time at Beach Ford Brought my 2010 Fusion in for a state inspection and oil change. Everything went well, and about an hour later I was done, paid, and walking to my ca Brought my 2010 Fusion in for a state inspection and oil change. Everything went well, and about an hour later I was done, paid, and walking to my car. A service person asked me if I wanted him to test my battery for me. I was not aware that I had a battery problem, and nothing had been mentioned to me prior to paying my bill. Was told that the battery needed jumped to start, but it had started now and should be good to go. Not wanting to deal with this later on I waited there, and attempted to restart the car. Battery dead, no engine turnover. They jumped and charged it again, and the same result. Retested the battery and now it had very low cold cranking amps, ~200. The service guy took the car around back to test it and see what was going on. 30ish minutes later they came back and told my the battery was dead and it needed replaced, and they would install it with no labor charge for $120. This was the first time I had ever had a problem with my battery, so something seemed off to me. I asked to speak to the service manager, so he could explain how something like that can happen. About 20 minutes later he came down, told me that batteries are tricky, and was basically very dismissive towards me and didn't want to explain to me how it is possible for a battery to be fine one minute, and be completely dead the next. The service manager told me that that was all he could do and had to get going because he was very busy. I called a local auto chain and found a battery for cheaper than what Beach Ford was going to charge me. While I was waiting 20+ minutes to have my old battery put back in so I could leave, I witnessed the service manager sit in the lobby and talk to an older couple the entire time I was there. That feels to me that he just didn't care about my problem or experience in his service department. I have bought three cars form Beach Ford, and the sales staff is very good. The service department has continuously been sub par in my opinion and this is the last straw. I will no longer be purchasing my cars from Beach Ford. More

I bought my 2011 Ford Flex from Beach Ford and its had a few minor problems. My experience with the service department is very bad. I took my car there on two separate occasions and both times I had issues few minor problems. My experience with the service department is very bad. I took my car there on two separate occasions and both times I had issues with not the quality of work but how long it took for them to do the job. The first time I went there I was told that It would only take an hour and a half to fix the lock on my door. I ended up being there for more than three hours. Two hours after being there the team leader finally came up to me and told me that they did not realize they had to take apart my door to fix the lock. The second time I brought my car in was to have an oil change, to fix the rattling sound in the Roof lining and to have my rear seat latch fix. My appointment was for 9:40 in the morning. After going all day without hearing anything from the dealership I called them around 3 o'clock in the afternoon to ask for the status of my car only to find out they did not even touch my car. Not even a simple oil change. I was told that the things that need to be fixed on my car would need more than a day to do and that I would have to bring back my car and leave it with them for two days. When they finally fixed my car I went to pick it up my car. After inspecting my car I noticed that they got the roof lining completely dirty and I had to sit there and wait even longer for them to clean it. Because of their service department Beach Ford has definitely lost a customer and I will be looking for other dealerships to take my car to for future repairs and oil change. More