Beach Ford - Service Center

I made a appointment at 3:00 for my car to get a state inspection sticker which is a 20 minute process and it took 2 hours!!! what is the point of a appointment if we're going to be waiting 2 hours for a inspection sticker which is a 20 minute process and it took 2 hours!!! what is the point of a appointment if we're going to be waiting 2 hours for a simple process. More

You guys are the best! Tom and your service department are wonderful. I will continue to buy at Beach Ford because of all the great people there. They are truly part of my extended family now, no hassle, are wonderful. I will continue to buy at Beach Ford because of all the great people there. They are truly part of my extended family now, no hassle, no gimmicks, no bait and switch, they sell at a great price but that is where the pride in Ford ownership begins. The folks at beach ford are great. More

Brought car in for 120,000 mile service. Picked up car after service and noticed technician had forgotten to change pcv valve. Brought vehicle back and this was replaced. Next morning noticed oil drippi after service and noticed technician had forgotten to change pcv valve. Brought vehicle back and this was replaced. Next morning noticed oil dripping in driveway. Vehicle has never to this point leaked a single drop. Looked underneath and found oil everywhere under engine from left to right. Immediately brought the vehicle back to Beach Ford. Technician admitted to spilling oil and forgetting to clean up after his oil change. Said he then cleaned it up, drove it around and found no leak. After all this, I decided to double check every item on the list of services and found that technician forgot to rotate the tires. This was evident as I had wanted the rear tires moved up front because they had better tread. I also had one leaky tire which was in exactly the same spot as when I brought it in. Upon further examination, the timing belt cover was left on very loose (just barely hand tightened). I had asked them to take a look at the belt and let me know if it needed to be replaced. Technician said it looked original. Report said "some wear". When I brought it to an independent mechanic and paid him to take the entire cover all the way off (which takes a little more time on an escort) we noticed the belt was actually in great shape and not original at all. Probably had been replaced when I bought the vehicle about 15,000 miles ago. PLEASE BEWARE OF THIS SERVICE CENTER, THEY WILL TAKE YOUR MONEY, FORGET TO DO REPAIRS AND LIE TO YOUR FACE. THEY ARE NOT HONEST OR TRUSTWORTHY. THE BEACH FORD SERVICE REP EVEN TOLD ME THAT FOR FUTURE REPAIRS THEY COULDN'T GUARANTEE THAT THE SAME TECHNICIAN WOULD NOT WORK ON MY CAR! SO MUCH FOR CUSTOMER SERVICE AND EFFORT. AT THE VERY LEAST SCORE YOUR PARTS AND ASK FOR THEM BACK TO ENSURE THEY ARE ACTUALLY DOING THEIR JOB. More

Phenomenal experience - consistently. Becky Slater is the ultimate professional with an unparalleled customer focus. Becky fit both cars in for early morning service with staggered appointments. She tracked ultimate professional with an unparalleled customer focus. Becky fit both cars in for early morning service with staggered appointments. She tracked service on the first car to ensure adequate turnaround time to make a round trip home to drop off the first and pick up the second for service. During the repair process, Becky sought me out with regular updates on progress. We have two Beach Ford purchases and are certain to return. Above the unparalleled service, the facility is well planned for customer comfort and ease. My youngest son looks forward to service visits for the opportunity to eat at the snack bar. The staff is friendly, accomodating and, mighty fine masters of the culinary arts. Well done, Beach Ford! More

I obtained three other estimates which ranged from $880 to $1100. BEACH FORD was the final place I drove my truck to for an estimate. My wife and some of my friends said to not even bother, but I f to $1100. BEACH FORD was the final place I drove my truck to for an estimate. My wife and some of my friends said to not even bother, but I figured with my previous experiences at BEACH FORD, I should be close to lower end of the repair estimates. It blew my mind that a dealership's repair center would be not only competitive, but a better deal for the repairs needed on my truck! More

Bought my 2010 Ford F-150 from Beach Ford a year ago in April. They took great care of me through the sales process and have seen to my vehicle's maintenance needs with superior service ever since. Hats- April. They took great care of me through the sales process and have seen to my vehicle's maintenance needs with superior service ever since. Hats-off, in particular, to Roy Brunner and Becky Slater, my sales and service "Professionals" respectively. My next vehicle will come from Beach Ford. V/R, Bill Gassett More

Nothing but the most professional personal service! The entire Beach Ford team has made doing business with an auto dealer a trusted value once again. Thank you Bill and the entire crew! entire Beach Ford team has made doing business with an auto dealer a trusted value once again. Thank you Bill and the entire crew! More

Service Advisor TOM BEST IS THE BEST. He got me checked in promptly and had my car delivered to the service area for Service Technician AL DIMAIUAT to perform the maintenance as requested by me. Both TOM a in promptly and had my car delivered to the service area for Service Technician AL DIMAIUAT to perform the maintenance as requested by me. Both TOM and AL are to be commended for the outstanding accomplishment of getting my car serviced and back to me in less than an hour. As I have repeatedly said, "The Service Department is what makes Beach Ford's reputation. Without an OUTSTANDING Service Department you have NO reputation. I know about maintenance as for almost 20 years in the Navy I serviced Nuclear Weapons, and their test and handling equipment all over the world. Be it on land sites or the aircraft carriers, so I feel I am very qualified in recognizing OUTSTANDING WORKMANSHIP, be it the Service Advisor of the Sevice Technician. GREAT JOB TOM AND AL!!!! More

Fast, fair and friendly!! I used to cringe every time I Fast, fair and friendly!! I used to cringe every time I needed service but since Beach Ford has re-vamped their service department it is a joy and a Fast, fair and friendly!! I used to cringe every time I needed service but since Beach Ford has re-vamped their service department it is a joy and a breeze to deal with them More

Very pleased with the speed of the service visit especially for the number of services requested. They also informed me of another service item that was needed which I agreed to have them do as I h especially for the number of services requested. They also informed me of another service item that was needed which I agreed to have them do as I had put it off before. This visit took a shorter amount of time than the other local dealer services took for just "The Works". More