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Beardmore Hyundai

Bellevue, NE

4.6
583 Reviews

1203 Fort Crook Rd N

Bellevue, NE

68005

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583 Reviews of Beardmore Hyundai

March 04, 2012

Went to Todd Archer looking for a new Hyundai. Went to the dealership once, which is difficult to find, and stood outside looking at a car for 15 minutes and not one salesman came out to speak with me. G More

by ty1018
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
None were helpful
February 08, 2012

I stopped in to get some touch up paint for my 2012 Hyundai Tuscon and talked with Darryl in service about some scratches on the vehicle. He stepped right up and said "Let's see what we can do for you More

by smcgranaghan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darryl and Jeff
December 27, 2011

What a cluster this place is. We were handed off to several sales people to finally settle with some yahoo who knew nothing about Hyundais. He explained Todd Archer was in some trouble with their main More

by Incrediblemulk
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
fly by night yahoos they brought in from outta state
Jan 26, 2012 -

Beardmore Hyundai responded

Incrediblemulk, Could you please provide a few more details to help us investigate this problem? We need the date of purchase and the salesman/finance manager's name also. We understand that you may want to remain anonymous, but without those details we cannot know what happened. Todd Archer Hyundai employs ONLY Nebraska State Licensed Salespeople, and is in excellent standing with ALL of the Lenders we work with. I am not sure why you would have been told otherwise. To address the paperwork concern, I can say that mistakes do happen....but again without further details we cannot address the problem currently. You did state, however, that we sent a person over IMMEDIATELY with correct paperwork, and I feel that is the best we could do to correct an error at that time.

August 22, 2011

Laurie......thumbs up! Knowledgeable, efficient, friendly, fast. Bob in finance was efficient and fast, people in service were knowledgeable and friendly. I will buy at this dealership again. Met a More

by kpstraub
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laurie Serhan and Bob in financing
July 30, 2011

Ken was knowledgable of the vehicle; he showed me features of this model, took me on a thorough test drive, worked with me on appropriate pricing, introduced me to service department, assisted me in More

by mkerres
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
ken mason
June 25, 2011

We were in need of a new car,due to our car being totaled by a drunk driver. We were treated with respect and care. The professionalism was outstanding,and I will recommend Todd Archer Hyundai to everyone I More

by ckbrjensen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laurie Serhan, Bob P. GM Jeff.
June 15, 2011

We had a great experience and we are happy with our new Sonata. We would recomend Laurie with Todd Archer Hyundai to our friends and associates. Thank you! More

by rcostello1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laurie Serhan
May 12, 2011

I found the salesperson (Laurie) to be knowledgable, no pressure, very easy to work with. She followed up on all questions in a timely fashion. She was able to secure a new Tucson for me, very quickly. More

by mbirkel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laurie Serhan, Bob Priborsky
March 18, 2011

if i could i would give todd archer -2stars on a 0-5 star rating system. at first everything was fine, i was told i was pre-approved for a loan...i had explained to them i had a short credit length but good More

by enekuda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
bob
Mar 22, 2011 -

Beardmore Hyundai responded

At Todd Archer Hyundai we strive to treat each and every one of our customers as thoughtfully and respectfully as possible, understanding the fact that although we shoot for perfection, at times, through customer perception, it may seem that we have fallen short. It is unfortunate that in this situation our customer feels like we have not been fair, and for that, we are sorry. The truth is that we did have a CONDITIONAL approval for their transaction. Because of this, we did have them sign a “Supplement of Sale” contract that states that this deal was subject to lender approval. We did our best to work with the bank on their behalf and eventually we did get the bank to concede. They were finally willing to give these people a chance. However, they did not agree to the terms set forth by the bank. We then went a step further and agreed to a lower price on the car in order to make up the difference. This, in fact, lowered their payment to less than what was originally agreed upon. The deal was never completed due their refusal to re-sign the contracts. As our commitment to customer satisfaction is strong, we will continue to improve how we communicate with our customers in order to reduce confusion and avoid these unfortunate types of incidents in the future.

March 14, 2011

I had called about the new Elantra and talked with Johnny Rogers. On the phone he was very helpful and I knew what I wanted in the car. I had to purchase it "off the Truck" since most cars didn't make it to More

by Pleased with my Elantra
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnny Rogers