"Great experience from the start to the end!"
Everyone at Beatrice Ford was great to work with. We were very slow to make a decision and everyone was patient with us and allowed us the time and space we needed to make the best purchase. Someone was always willing to answer any questions we had and ideally got us in the vehicle we truly wanted and enjoy!
"The easiest, above all expectations, transaction ever."
I have dealt on over 25 cars. This was truly a deal done with friends. Jeff was perfect handling all the questions and making sure I was good with the process. During the discussions, the owner,Ray Hernandez took time out of his schedule to walk me through the decision process. Talk about feeling good about a significant purchase. Brett topped off the relaxed feeling of the dealership with a clear and concise description of the financing and extras. Marriott, Disney World and Beatrice Ford all use the same playbook on customer service. Ray has assembled an excellent staff and I understand why they rank high every year. And it doesn't end there. We had some after the sale products added to our Ford Explorer and we live in Lincoln. Ray Hernandez picked up my car ,had the work done, left me a loaner and brought back my car that night. There is no better service and communication anywhere. Beatrice Ford Lincoln is #1.
"Honesty, integrity and humor - a rare combination."
- Randy & Nadette
Chris Chace handled all our questions and addressed all our concerns with grace and humor. No matter how often we emailed or called with another question, he checked into it and replied promptly. Mr. Chace did indeed treat us "as if we were buying top-of-the-line new instead of used", as we read on a Yelp review while researching this dealer. Our experience with David Ahlschwede was also pleasant and very informative; he explained our options concerning available warranties on used vehicles clearly and was quite helpful in arranging financing. We predict that Bobby will be a great addition to the team as well.
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