This is the worst car dealership, service department, financial department I have ever dealt with. The deal was not good on my car, fine I'm over it - never purchasing another vehicle again from them. We set up an oil appointment and they did not get us in for over an hour and a half after our appointment time. Derek forgot about our repair we set up and they forgot to come get my car a few days after that oil appointment. Bobby and Ray H have both lied to me and my fiance several times about when I would have a GAP refund check. I still do not have the check that the GAP company has already given money to Beatrice Ford several weeks ago. My father's truck has been in several times only to not be fixed and leave him stranded on a busy highway. This is at least the 3rd time he is taking it in because it was not fixed properly.