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Beau Townsend Ford - Service Center

Vandalia, OH

4.5
348 Reviews
Call Service Center (937) 898-5841

348 Reviews of Beau Townsend Ford - Service Center

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June 16, 2024

efficient, reliable, professional and superb technicians. upon entry for service to the end when completed all personnel were pleasant. More

by cosmiller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service personnel
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June 16, 2024

Great service. Good friendly people. Great place to bring in vehicle. Will help you along the way More

by AARON.JUTTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dalton
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June 16, 2024

The estimate was fair. They kept in great communication with us. The staff were professional. It was finished about 2 weeks before we thought it would be. I would highly re More

by Libby
Workmanship
Recommend Dealer
Yes
Employees Worked With
I dealt with the collision center
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June 15, 2024

Checking and service were quick and helpful. Car was clean when I picked it up. More

by CHESLEDGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan
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June 14, 2024

Fantastic dealership! Very professional people. Were very diligent in keeping me updated on the status of my vehicle, would recommend highly! More

by SMOKINJOES600F3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Spencer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 14, 2024

very efficient. the pick up service saved me time. very nice to just make a call and have it all done for me. More

by joelsetz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beth Leach
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June 14, 2024

I have bought three vehicles over the last 20 or so years from Beau and was satisfied with the people. I have had one particular maintenance person ( Larry Garber) working on my vehicles. I was told by Justi More

by BSARKA
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Jamie Spencer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Gericke
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 13, 2024

Attitude from girl when scheduling service for a recall on my vehicle when I responded to her question "Did you buy your car from here?" I told her no, it's a Ford recall on my Ford vehicle. Her attitude c More

by BRIDGETNKING1975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Jun 14, 2024 -

Beau Townsend Ford responded

Thank you for taking the time to share your feedback. We sincerely apologize for the attitude you experienced when scheduling your recall service. This is not the level of service we aim to provide, and we appreciate you bringing it to our attention. We will address this with our team to ensure better communication and courtesy in the future. We are pleased to hear that your drop-off and pickup experiences were smooth. However, we regret that we were unable to provide the complimentary car wash due to the volume of cars ahead of yours. Your understanding is greatly appreciated, and we will strive to improve our service efficiency. Thank you for your patience and for giving us the opportunity to service your vehicle. We are glad that, despite a few bumps, you are overall happy with our service. If there is anything more we can do to assist you, please don't hesitate to reach out.

June 13, 2024

Staff at Beau Townsend took great care of me for my oil change, basic care, and recall. It was easy to schedule and they went above and beyond to bring my vehicle back to me during my work day! More

by MEGAN REISER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan
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June 13, 2024

Quality dealership with quality service department. Very happy as always. Quality from ownership down. Highly recommend. More

by ljduren2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Spencer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris York
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Davell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2024 -

Beau Townsend Ford responded

Thank you so much for your kind words and for taking the time to share your experience with us. We are thrilled to hear that you are very happy with the quality of our dealership and service department. Our team strives to provide excellent service from top to bottom, and it's rewarding to know that our efforts have made a positive impact on your experience. Your recommendation means a lot to us. We appreciate your continued trust and support and look forward to serving you again in the future. If there’s anything more we can do for you, please don’t hesitate to reach out.

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