Beau Townsend Ford - Service Center

Had an 11 am appointment. Sat there for 5 hours for them to guess what was wrong with my car.Totally unprofessional and about as skilled as a lawn mower mechanic.Told me they c Sat there for 5 hours for them to guess what was wrong with my car.Totally unprofessional and about as skilled as a lawn mower mechanic.Told me they couldn’t tell if wheel bearings were bad because the tires were to loud to tell!The good old listen diagnostics!!!! More

Had my truck serviced there for check engine light. Spent $2800 and when I got the truck back it made it about 20 miles and light came back on. Took it back and they want another $500 + and they will not bac $2800 and when I got the truck back it made it about 20 miles and light came back on. Took it back and they want another $500 + and they will not back their work on getting the codes wrong and fixing the wrong thing. Then their salesman approached me about selling me a new vehicle for $8000 above sticker and would give me $7000 for my truck. This dealership is working some kind of racket to rip you off. More

First of all, I do not write reviews but my service experience was just unacceptable. My F150 has a chatter upon a cold start (a known issue with 3.5 EcoBoost Fords). I wrote on my drop off ticket to " experience was just unacceptable. My F150 has a chatter upon a cold start (a known issue with 3.5 EcoBoost Fords). I wrote on my drop off ticket to "check upon cold start". The service associate called and advised they would check it and after 2 calls to them, they finally admitted that they could not replicate the noise because a lot tech had already moved it. I asked for a rental since they would need to keep it longer and was advised they had none, due to the COVID issue. I proceeded to pickup my truck and when waiting on them to pull it around, I was presented with a 2019 F150 Ranch model (Not My Truck).I told the employee that it was not my truck and he said "OK" and walked away leaving it running. I finally had to go find someone, since everyone was leaving at 06:00 p.m. very promptly. This apparent supervisor was clearly upset and confused by this action. He stated, "Its a good thing I was still here". He offered me a weak apology before disappearing into the dealership. I went to Germain Ford and had a correct diagnosis and was issued a rental vehicle until my truck was completed. I recommend Germain Ford for any service related issues to all of you. More

Took my 2019 Ford F-150 into BT Ford as my rear taillight was filling up with water. Dan Danner was appointed as my service advisor and provided me with phenomenal service. He worked with the Ford corporatio was filling up with water. Dan Danner was appointed as my service advisor and provided me with phenomenal service. He worked with the Ford corporation to ensure that the issue was corrected under warranty and his attitude and helpfulness was second to none throughout the entire process. Thank you Dan for the exceptional service, and I will be sure to return to BT Ford for all my servicing needs. More

Worst Experience ever Where do I even begin... Bought a 15 Ford escape with 55,000 mile last summer. The first few months were fine. But about 6 months later, while trying Where do I even begin... Bought a 15 Ford escape with 55,000 mile last summer. The first few months were fine. But about 6 months later, while trying to drive on the highway we got stuck going 120mph+ without being able to slow down. Definitely a scary moment. Beau Townsend was able to tow the vehicle to the service department. AFTER A MONTH of them having our car they said we needed to replace the engine which you'd think with only 55,000 miles on it and their supposed 120 point inspection they would catch something, guess not. Luckily the warranty covered it and the tow. However, the first two weeks or so of them having our car we had to get a rental and thought we were covered under warranty. NOT!!! Our service guy Brian said we would get reimbursed but after 5 months still nothing. Even when I called the last time, the female receptionist for the service department told me to not hold my breath on getting reimbursed for my rental. Guess their warranty isn't as true as they say. After nearly a month and a half, we finally got our car back and it was in worse condition than before. The wheel bearing was bad, the battery was dead and the vehicle drove worse than before it broke down. Needless to say it was a death trap. So the next day after getting it back we traded it in to another dealership. Definitely would not recommend them to anyone especially their service department. You'll never get your car back, if you do it'll be in worse shape than before!!!! More

Charged for repair of manufacturer defect Certified Preowned f150 had a smell a short while after we bought it. Dealer cleaned it again. Smell came back. Found out the roof was leaking and hea Certified Preowned f150 had a smell a short while after we bought it. Dealer cleaned it again. Smell came back. Found out the roof was leaking and headliner was covered in water stains. Called service, they knew exactly what it was, a defect. Took it in for repair, they charged us $87 to fix it and didn’t replace or clean the headliner. I have left 2 voicemails and no returned calls to me. Service guy just said he understood and was sorry and walked away. We have never had such horrible customer service at a dealership. More

Beau Helps those in need I ask Jamie to help with repairs for a Handicapped students family who can't afford repairs and he didn't even hesitate, he said absolutely. We met th I ask Jamie to help with repairs for a Handicapped students family who can't afford repairs and he didn't even hesitate, he said absolutely. We met there and he had his lead tech meet the family and he took the van for the repairs needed. That is what i call a Christmas miracle. Not only has Beau Townsend been my Ford dealership for 20+years but they are like family to me. Thank you Jamie And to all of the very caring professionals at Beau Your the Best. Merry Christmas to you all. More

Dissatisfied Have a 2016 Ford Fusion within a year had acceleration problems took it in and it was undetectable because it wouldn't do it while they had my car. My Have a 2016 Ford Fusion within a year had acceleration problems took it in and it was undetectable because it wouldn't do it while they had my car. My car would just loose power and then just go again. I feared being rear ended. The problem ended. Well the problems back and now comes an additional problem with my transmission . So I rent a car, take it to the dealership, to have my paper work misplaced with an apology, when they finally looked at it, they determine they have other Ford Fusions with the same problems which again are undetectable because it won't do it when they have it, so they contact ford motor company and they don't t want to address the concerns. They tell me come get the car there's nothing they can do. So I have a car that's not two years old, that is dangerous, attempted to trade it in but not worth what I own so I'm stuck with a car I'm fearful to drive and no one cares. I bought New and an extended warranty so I felt I covered anything that could go wrong but who would of thought I would end up with this problem and no where to turn. Disappointed new car owner. More

Wonderful service team! They provided a vehicle for me while mine was being serviced. I didn't have to stop my day or worry about not having a vehicle while mine was being se They provided a vehicle for me while mine was being serviced. I didn't have to stop my day or worry about not having a vehicle while mine was being serviced. More