Beau Townsend Nissan

Easy to work with, willing to negotiate, friendly, great customer service, got me the exact car I wanted. Great buying experience! Everyone I came in contact with at the dealership when I picked up the ca customer service, got me the exact car I wanted. Great buying experience! Everyone I came in contact with at the dealership when I picked up the car was professional, welcoming and friendly. I would definitely recommend to anyone to go to Beau Townsend Nissan! Love, love, love my car! More

I've read the existing reviews and I am more than puzzled as to why their service selling cars is so stellar but their service when servicing vehicles is so poor. I have taken my 2005 Murano in to be service as to why their service selling cars is so stellar but their service when servicing vehicles is so poor. I have taken my 2005 Murano in to be serviced at this dealership twice and I will not return. On both occassions they have charged me $89.00 for a diagnostic test and state they find nothing wrong (both times for the same problem). There is a very distinct and VERY loud noise that is happening while the vehicle is running. Everyone in a four block radius can hear this noise except the technicians at Beau Townsend. The first time I was told that the brakes needed replaced and there was a hole on top of the muffler and that is where the noise was originating. Beau Townsend service depatment told me they'd replace the brakes and the exhaust for an extraordinary amount of money. I decided to try another shop. I took it to a local place and they did a FREE inspection and said they found no hole in the exhaust and the brakes did not need replaced. I found ... and I am more than puzzled as to why their service selling cars is so stellar but their service when servicing vehicles is so poor. I have taken my 2005 Murano in to be serviced at this dealership twice and I will not return. On both occassions they have charged me $89.00 for a diagnostic test and state they find nothing wrong (both times for the same problem). There is a very distinct and VERY loud noise that is happening while the vehicle is running. Everyone in a four block radius can hear this noise except the technicians at Beau Townsend. The first time I was told that the brakes needed replaced and there was a hole on top of the muffler and that is where the noise was originating. Beau Townsend service depatment told me they'd replace the brakes and the exhaust for an extraordinary amount of money. I decided to try another shop. I took it to a local place and they did a FREE inspection and said they found no hole in the exhaust and the brakes did not need replaced. I found this curious so I went to a third shop that, yet again, provided a FREE diagnostic. They were able to find a flange on the muffler that might be causing some noise so the guy replaced it in about 20 minutes flat for an extremely reasonable price and this shop also stated the brakes did not need to be replaced. I took my vehicle into Beau Townsend again this morning and by late afternoon they had called and stated they could find nothing wrong with it. They stated it wasn't making any noise. They also stated they have no record at all of me bringing it in previously and being told anything needed replaced in order to fix the noise. The gentleman I spoke to was extremely abrupt and impatient when I was trying to voice what I thought was an unacceptable business practice that they would repeatedly charge someone a fee without assessing any problems. He was very defensive out-right rude in his responses to my questions. After much discussion, he stated he'd waive half of the diagnostic fee and then proceeeded to state he didn't know what else to do for me. At the end of the day I have a Murano that sounds like a panzer, a $44.50 bill (instead of an $89.00 one, lucky me), and have dealt with a person that was unwilling to help, offer any type of suggestions or any resolutions and did so with poor approach. More

My wife & I walked into the dealership looking at options in getting away from our upside-down Saturn Vue. We had experienced a terrible car-buying process before from Jeff Schmidt that was painful s options in getting away from our upside-down Saturn Vue. We had experienced a terrible car-buying process before from Jeff Schmidt that was painful start to finish - so we were less than excited to speak to a salesman. When Damon came up he was absolutely customer-centered. I can tell you honestly that having purchased or leased perhaps 10 vehicles in my life - I expect a certain "salesman" from the car dealership. Damon was completely the opposite - sincere, polite, a gentleman and very focused on whatever he could help us out with. From selecting the car and test driving to working out options to rescue us from our negative equity situation - he busted his tail for us the entire time. Due to our situation, we had to return the next day...but only because both he and his Sales Manager Clyde were helping us clean up what they call "back-end pricing" matters that were going to lessen our negative equity situation. The entire time, Damon remained in touch and 120% invested in our situation. Both he and his manager bent over backwards in getting us in as positive a situation as possible and we left the dealership with a 39-month lease in a brand new Rogue and on our way to being whole in 3 years. It is no contest that this is completely the best car-buying experience I have ever been involved with. Beau Townsend appreciated my time and didn't leave me waiting for hours on end and even the closing process with Debbi was painless. Full disclosure on everything, completely honest with facts and numbers and in my case, willing do go the extra mile in helping me out - and I truly felt they helped me out of a bad situation at their own sacrifice. As absurd as this might sound, I felt as if I had left a family gathering when we left the dealership and not some "car lot"! Working with Beau Townsend and Damon Smith was a completely refreshing experience and I thank everyone involved for changing my negative perception on the car-buying process! I'll be back for that Nissan Murano! More

i Bought a 2007 jeep wrangler from here they tried to hide the broken mounting hardware for the soft top.i then realized when i rolled up the windows the radio would short out from time to time. i took i hide the broken mounting hardware for the soft top.i then realized when i rolled up the windows the radio would short out from time to time. i took it in for service after keeping the jeep for 3 days i was told that there was nothing wrong i then went to look at the issue when it was still shorting out. i was told this was a safety feature(witch its not) on top of that the service department left the jeep out in the rain with my window down which soaked the seat. they then decided to send my jeep to a jeep dealership. the also did not disclose the 9 safety recalls b4 sale and when i asked for a carfax i was told it was jeep certified????? More

From the time we entered the dealership, 10 minutes before closing on a very snowy night, to the moment I drove my new car home, I can honestly say that the total experience of buying a new car was ver before closing on a very snowy night, to the moment I drove my new car home, I can honestly say that the total experience of buying a new car was very positive. Pressure tactics were not used. Going out of their way to locate the exact car that I was looking for seemed to be the standard protocal. No question was taken flipantly. I hope that Beau Townsend and I have a long, healthy relationship. More

Beau Townsemd and Nissan lost a customer today. I purchased my 2009 Murano from you and have diligently followed the service schedule. I participated in the "tires for life program" to which I fou purchased my 2009 Murano from you and have diligently followed the service schedule. I participated in the "tires for life program" to which I found out today was a farce. In fact', my opinion of Beau Townsend Nissan after today's experience is that the place is operated by ............ I will indeed share my experience with everyone I speak to, from friends on Facebook and Twitter, to Nissan USA and the Better Business Bureau. To say you will not honor the "tires for life" merely because I had my Murano serviced by another Nissan dealership while out of state is indicative of the character of your business. And the character, as well as reputation, now speaks for itself. I will take my business elsewhere and will strongly encourage others to do the same. Sincerely, Tami Echemann TamiMarie7@Mac.com More

My husband Mike and I have bought cars from Clyde when he was with other dealerships and liked him so much that we will always follow Clyde to any dealership he works with. We love his personality, honesty was with other dealerships and liked him so much that we will always follow Clyde to any dealership he works with. We love his personality, honesty and the way he can make shopping for a car alot of fun. I also liked Charlie how he took the time to show me how to work all my electronics in my car, he was very patient. Matt sold my husbands truck to him and he was very pleased with him and how he made him feel special by all the time he took with him. I have never owned a Nissan before and I really love my Juke. I love going to Clyde's dealership because he always makes us feel special and tries to make sure we are always leaving with satisfaction. The three Gentlemen I've mentioned are excellent salesmen. Its always a very good experience when we see them. I hope they are being treated special too, because they deserve it. More

It work be great to have coupons or special offers on a new car bought from that dealership when car in brought in for service. It also would be great to get a free car wash and a vacuum with service. new car bought from that dealership when car in brought in for service. It also would be great to get a free car wash and a vacuum with service. More

i was miss led as to what i was getting 1 wheel repair 2 new tires i can go on and on the warrenty was not explained to me seat set front grill was not fixed i had to get new tires and a brake job right af new tires i can go on and on the warrenty was not explained to me seat set front grill was not fixed i had to get new tires and a brake job right after i bought the car, i remined the manager about what i was told would be done the first time we spoke he remembered the second time when i came in for these things to be serviced he forgot everything he had told me..........i am so disapointed i really thought i could trust your company and the people that work for you, it was the first used car i have bought in 16 years. More

We were pleased with all of our contacts with Beau Townsend. The people were very courteous and friendly and informative. Damon, especially, provided great customer service in every area. Townsend. The people were very courteous and friendly and informative. Damon, especially, provided great customer service in every area. More