Beaver Toyota of Cumming - Service Center

Wow - no one knows what customer service is ! It was amazing to visit to Beaver Toyota and while waiting in their customer area there was not one employee that was accommodating to the customers t It was amazing to visit to Beaver Toyota and while waiting in their customer area there was not one employee that was accommodating to the customers that were waiting for their vehicle to be repaired. That’s th WOW at beaver Toyota! We Were told there was only one manager in the entire building that could change the channel on the TV. During one visit we had to sit and watch and infomercial for the entire hour and a half we were there after requesting several times to have the TV channel changed . No one could find the person that could change the channels on the TVs. Yesterday during the hearings on Kavanaugh right in the middle of CNN reporting the channel automatically switched and no one knew why. Then it took over 25 minutes for someone to find the one person that could change a channel on the TVs in the customer service waiting area. I’m supposed to trust someone to work on my car when there is not but one person in that building that can operate a remote to change a channel on the TV for customer convenience while waiting ? And then the fact that we went to someone to ask and they could care less about our request to have the channel changed while we are waiting because they were too busy on their own cell phones reading emails texting or looking at pictures. Mrs. beaver give me a call I’d love to be able to tell you about my customer experience at your dealership! More

Oil change Treated great. Service advisor was awesome. Truck cleaned and the wait was not bad either. This dealership has not tried to con me into things I don't Treated great. Service advisor was awesome. Truck cleaned and the wait was not bad either. This dealership has not tried to con me into things I don't need More

15,000 mile check up This my first brand new vehicle and I am so incredibly glad that I chose Beaver Toyota for my Rav4 purchase. They go the extra mile....from the initi This my first brand new vehicle and I am so incredibly glad that I chose Beaver Toyota for my Rav4 purchase. They go the extra mile....from the initial sale with Matt Kramer...who was patient and very helpful....along with Andrew and his teams help my purchase went smoothly and when I did not understand something with financing they were patient to explain it to me. The dealership is just beautiful and very unique and I found it kind of hard to leave. Just wanted to sit by the fireplace and read a book... So back to why I was here...it was my 15,000 check up time. They whisked away my vehicle after reviewing what I was there for and then I went in to sit in comfort (not a plastic hard chair) and get some work done while I waited. The wait was short and everything was reviewed with me prior to leaving. The Service Manager, Chris, remembered me from past visits and as usually was very kind and reviewed my paperwork to see what I had done then walked me out to my car. Service like this has me locked in as a customer for life! Thank you to all of the staff at Beaver Toyota from the front desk who call me by my name to the sales guys who are always welcoming long after their job with me is done to the service guys who make sure that my Rav is in perfect working condition! You are all A1 Class folks! Looking to many years ahead.... More

Brakes I had the brakes on my Corolla serviced. I had made an appointment. The car was taken in and the front brakes were serviced with new pads and the r I had the brakes on my Corolla serviced. I had made an appointment. The car was taken in and the front brakes were serviced with new pads and the rotors turned. The rear brakes were adjusted. The vehicle was done correctly and on time. It was also washed. Everything was done right with no issues and on time. More

Attaboy for Grace Burgos Assistant Service Leader I want to commend the Beaver Toyota Cumming Service Department especially Grace Burgos. Your motto "We are here to WOW you" and you really did. From I want to commend the Beaver Toyota Cumming Service Department especially Grace Burgos. Your motto "We are here to WOW you" and you really did. From the time ( 6:30 a.m. ) that I arrived at the service doors until I left with my wife's fixed Toyota Avalon everyone was friendly, courteous, helpful, and most professional. Ms. Burgos with her many years in a service department kept me informed and stayed in touch with the mechanic. They told me what the problem was, what they were going to do to fix it, the total cost and length to complete the job. I've never had a better time at any car dealership. I had a great breakfast, long relaxing chair massage, played shuffleboard, saw the Grand piano, gorgeous Chandelier, walked around to see the pretty pictures, furniture, decorated rooms, etc. Time pasted fast and the car was fixed at the time/price as I was told. People go Las Vegas to see pretty lights, beautiful buildings, and super interiors but they should save some of that money and visit Beaver Toyota. The people are nicer and this place and their employees will WOW you. They did me. More

Grace was Ontatanding like always I have a 2014 Avalon hybrid, I came to your dealership because I was not happy with my experience at the dealers in Buford & Gainesville. I was forced I have a 2014 Avalon hybrid, I came to your dealership because I was not happy with my experience at the dealers in Buford & Gainesville. I was forced to have a recall done on my cruse control by one of these dealers. For almost 18 months my cruise contro did not worked like it did before the recall. Explained to Grace what was going on with it, she had one of your technicians meet with me and explain my problem. After he reset the cruise control to factor spec I took to long trips and now my cruise control works like it did when I took delivery of the auto. Grace and your tec are the main reason I will continue to use your dealership for all of my needs. Richard DeNell Kathryn DeNell More

Always just what is needed I have worked with them since they opened. I used several other Toyo dealers before them. Beaver has always been the best at everything I have asked I have worked with them since they opened. I used several other Toyo dealers before them. Beaver has always been the best at everything I have asked. Highly recommend. More

Lexus Friendly team. Enjoyed meeting Chris. Prompt service. I’ll conti to use Beaver Toyota is conveniently located near me and for all my future auto s Friendly team. Enjoyed meeting Chris. Prompt service. I’ll conti to use Beaver Toyota is conveniently located near me and for all my future auto service needs. More

60,000 mi service Had the 60,000 mile service performed on my tacoma. Did not have an appointment but was able to get my vehicle in without waiting. The job was done qu Had the 60,000 mile service performed on my tacoma. Did not have an appointment but was able to get my vehicle in without waiting. The job was done quickly, my Tacoma runs great. More

Service visit Really friendly people, especially being it was the first thing in the am. I was in and out very quickly. This is only the second service after purcha Really friendly people, especially being it was the first thing in the am. I was in and out very quickly. This is only the second service after purchasing the car, but I am impressed so far. You owe it to yourself to check them put if you are in the market... More