Beaverton INFINITI

Very knowledgeable service manager & finished under time commitment. Very clean customer lounge. Full beverage service available, which was nice. I will definitely be back as a customer commitment. Very clean customer lounge. Full beverage service available, which was nice. I will definitely be back as a customer More

Very customer focused. Providing streamline line care. Very knowledgeable, organized, efficient and friendly. Great timely appointments. My car was waiting for me w my name on it. How great is that. Very knowledgeable, organized, efficient and friendly. Great timely appointments. My car was waiting for me w my name on it. How great is that. I also got a fair deal for my trade in. More

I had such a great experience. Jonathan made me feel comfortable and was very informative. He was very understanding and help me get the PERFECT car. I’ve always wanted and infiniti and so happy I’m fin comfortable and was very informative. He was very understanding and help me get the PERFECT car. I’ve always wanted and infiniti and so happy I’m finally in one!!! YES LORD!!! HALLELUJAH!!! More

Beaverton Infiniti. Great service department! Yet dealing with the sales is like pulling your teeth and hair out at the same time. Quoting some other reviews: I wish zero was an option... I lease my vehic with the sales is like pulling your teeth and hair out at the same time. Quoting some other reviews: I wish zero was an option... I lease my vehicles every 3 years. Three years ago when I was in the process of negotiating my new lease, 4 sales people locked me in a room and started a deeply psychological pressure process (by pushing to sign) to the point that it felt like I was fighting for my life. There was lots of screaming and yelling. I kicked one of them out and ended up getting the deal I wanted. But realistically, who wants an experience like this? No one; not even me, and I am a good negotiator and know how to read the numbers (read further below). I am at the end of my lease again, and yet again was not looking forward to the negotiation part. Not with Beaverton Infiniti. Alan contacted me, and I shared with him my dreadful experience from the past two lease negotiations. He said they were different now and it's all about transparency. "One person - one price" he called it. I was cautiously intrigued. Yesterday were my 5th and 6th visits to Beaverton Infiniti, and I walked out. Again. Beaverton Infiniti lured me in by a $8,550-$12,450 dealer incentive supported by $2,000 Infiniti customer loyalty program. Yes in fact the dealership changed their business model, hired all new staff, published all prices, incentives, charges and fees.“Transparency” is the word they (Alan) used in all conversations with me over and over again building the atmosphere of trust and how much easier it is today to buy a car from Beaverton Infiniti. Nothing was hidden! So what's the trick? There is always a trick, and I found it buried deep in numbers which required a calculator. How do you get a $684.24 payment on a $48.6K lease? It supposed to be $520-$550 in this economy when the money is free. Well, because you hit your customers with 7% APR loan interest (money factor value multiplied by 2,400). For those of you who don’t like math, this translates to buying a new car at MSRP on a 0% loan. A 7% loan completely dissolves the $8,550 dealer incentive over 39 months. You never buy or lease a car at MSRP. You just don't. You always negotiate. As I walked out from Beaverton Infiniti and went down the street to Beaverton Honda, their money factor (0.0011875) on a $37K 2020 Honda CR-V lease translated to 2.85% APR, and this is reasonable. Residual value was at 65% for a hybrid on a 36 month 12K/year lease unlike 55% for a gasoline Infiniti QX50 10K miles and a 39 month lease. Now that I knew where the catch was, my counter offer to Beaverton Infinity was to either drop the price by $4,600 or money factor to correspond to 2.85-3% APR. Beaverton Infiniti wouldn’t negotiate, not even Costco terms. For those of you who are Costco members, Costco auto purchase/lease program generally gives you $5,000 off the sticker price. I offered to bring my own financing, and no surprise there: Beaverton Infiniti pulled their $8,550 dealer incentive. That's the second catch! I guess it really is "one person - one price" and no negotiation. I left. Deeply disappointed. I visited five more dealerships in the area in search of a new car (now that driving an Infiniti is out of question) and shared my story. The best comment I received on the 7% APR Beaverton Infiniti (and not Infiniti Financial Services (IFS), I called IFS to confirm who sets up the terms and rate) offer to me was "Holly Lord!" This comment still makes me smile. Other dealership were transparent about their money factor, and it was half of what I was offered at Beaverton Infiniti. So much for customer loyalty. And than there is this. I expressed my concern to Steve Reece on the way out over the money factor rate since I did have a pre-approved loan/lease letter from Infiniti Financial Services. Steve told me that Beaverton Infiniti does not set the money factor, Infiniti Financial Services does. I did call Infiniti Financial Services afterwards to confirm and their response was: Infiniti Financial Services has no control over the interest rate and money factor the dealer sets up or uses. Bottom line: don't confuse Itemization and Transparency. Look at everything, count everything (or take with you a person who knows how to interpret the numbers). I don’t feel I’ve wasted seven hours examining all number and calling around. I didn't waste $4,600 I didn’t have to. More

From start to finish and driving away with our newest purchase from Beaverton Infinity(our third purchase here)we worked with only Jonathan and we were completely satisfied. We always recommend Beaverton purchase from Beaverton Infinity(our third purchase here)we worked with only Jonathan and we were completely satisfied. We always recommend Beaverton Infinity because of the awesome experiences and we love this brand of automobile 🚙. When it’s time for another purchase we will be back. Great dealership and services always. More

I wish zero was an option. Sadly we were lied to. It is absolutely discussing to have zero integrity. Allen is that salesman that we all want to avoid at a dealership! absolutely discussing to have zero integrity. Allen is that salesman that we all want to avoid at a dealership! More

Wow, where to begin. Here is the deal. Advertised one price and called it a no haggle price. They showed the lease price online for that specific car. Sales guy confirmed on phone that price was accurate price and called it a no haggle price. They showed the lease price online for that specific car. Sales guy confirmed on phone that price was accurate. Test drove filled out credit app and then BAM! Started paperwork and then the price jumps 10K more than the price that was confirmed online and verbally by the sales rep. Bait and switch anyone? I have saved the best for last. When called out on it the sales rep. ( I will not name because the job itself is already so bad, this guy is just a pawn) said, "I found out 5 minutes before you came in that the price was wrong." But he still went through all the paperwork at the new price without telling me! I guess he hoped that I was a clueless schmuck and would not call BS. Walked out, before driving away this lackey brought me a new price that cut 5K off the car! Honestly, if we had started there I would probably be driving that car right now. Instead, I did not buy and refuse to do business with people that are not honest. You know they are going to try and screw you and you just hope to keep it from being a total screw job. Maybe not all the deals are like this but this is my story so buyer beware. More

Cesar and Hanna were fantastic! I was impressed by their product knowledge and commitment to excellence! The entire experience, from my initial phone call to driving our new QX50 off the lot was outstanding product knowledge and commitment to excellence! The entire experience, from my initial phone call to driving our new QX50 off the lot was outstanding. An excellent buying experience. More

3 minutes agoI have been bring both our cars for service 3 minutes ago I have been bring both our cars for service here for some time and have spend a great deal of money at this dealership. The service age 3 minutes ago I have been bring both our cars for service here for some time and have spend a great deal of money at this dealership. The service agents most of the times are dishonest but my recent visit will be the last. Recently I took my wife's fx35 in for an oil change and I was told that the car needed the power steering fluid flashed which I thought was weird and early but I said yes anyway. I picked up the car, got home and checked to find out that they didn't perform the service. This is terrible customer service and a terrible practice. I won't be returning. Very disappointed More

A very good experience. The salesperson was knowledgeable, efficient and helpful. We came from out of town and we’re able to buy that day knowledgeable, efficient and helpful. We came from out of town and we’re able to buy that day More