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Beck & Masten Buick GMC - Service Center

Houston, TX

3.9
490 Reviews
Call Service Center (281) 469-5222

490 Reviews of Beck & Masten Buick GMC - Service Center

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July 11, 2025

Excelente servicio ayuda en todo momento Adrian nos ayudo mucho y solo tardaron 5 dias More

by edgarcisneros@hotmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 09, 2025

Quick friendly knowledgeable service every time I visit. That's why I keep coming back! More

by Scitcher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Todd
Report | Print
Jul 11, 2025 -

Beck & Masten Buick GMC North responded

Hello Scitcher, we appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.

July 08, 2025

Ron in the parts department office 1960 is life saver. He got things done and got me back on the road when the ACTUAL SERVICE department dropped the ball. He gets it More

by jmservices9363804205
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victoria Gilliland
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 09, 2025 -

Beck & Masten Buick GMC North responded

Good afternoon,   Thank you for taking the time to leave a review. I am glad Ron was able to help you out with your concern and save the day. I would like to speak with you further to get a bigger picture as to what happened and what we can do in the future to make sure this does not happen again. Please contact me at your convenience to discuss.   David Marti Jr| Beck and Masten Buick GMC North Service Manager Tel 281.897.6641

July 07, 2025

Everything was OK except on the and I didi not received all. the papers, otherwise the Service is good. More

by paulloismizerak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Adams
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Jul 10, 2025 -

Beck & Masten Buick GMC North responded

Hi there! We apologize for the mix-up with the papers, but we're happy to hear that you had a good experience with our service otherwise. We'll make sure to double check and ensure everything is perfect for you next time! Thank you for your feedback.

July 03, 2025

Beck & Masten delivers the most Outstanding customer service that I have done business with throughout my life. The way they stand behind the GMC products makes me not want to venture away into any oth More

by tiperez47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Avila
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Jul 04, 2025 -

Beck & Masten Buick GMC North responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 01, 2025

This is the second time I’ve had my vehicle serviced. Sunni has been incredibly helpful and professional in both instances. More

by TK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sunni
Report | Print
Jul 02, 2025 -

Beck & Masten Buick GMC North responded

Hi, we're happy to hear you had such a positive experience with our team! Until the next time we meet, take care!

July 01, 2025

Easy to make appointments, respectful and attentive. Very clean, tidy and a good work environment. More

by eveleon2y
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Carrascoso
Report | Print
Jul 02, 2025 -

Beck & Masten Buick GMC North responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Beck & Masten Buick GMC North. If you have any further questions, please give us a call. We're always happy to help!

June 28, 2025

Came in for oil change. Waited 4 hours to find out they never serviced it. Had to come back again. First time they were trying to give me a different vehicle. Send me report More

by yesy55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oscar
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Jul 01, 2025 -

Beck & Masten Buick GMC North responded

Good morning,   Thank you for taking the time to leave a review. My apologies for the miscommunication on your recent service visit. Could you please contact me at your earliest convenience so I can get some more information as to what happened here? I would like to use this experience as a learning opportunity for myself and my team.   Thank you   David Marti Jr| Beck and Masten Buick GMC North Service Manager

June 28, 2025

2nd time that I’ve had a bad experience with the same individual. I do not want him to assist me again. More

by sandra_d0672
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victoria Gilliland
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin
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Jul 01, 2025 -

Beck & Masten Buick GMC North responded

Good morning,   I'm sorry you had a bad experience during your visit. Could you please contact me to discuss the details of your visit? We are always looking for ways to improve the customer experience and I would like to get some more information from you.   David Marti Jr| Beck and Masten Buick GMC North Service Manager Tel 281.897.6641

June 25, 2025

Quick response to. our needs on warranty work. Representative kept us informed of work being performed. More

by bgillman68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sunny
Report | Print
Jun 26, 2025 -

Beck & Masten Buick GMC North responded

Hi, thank you for sharing your positive experience! If you have any further questions, please don't hesitate to reach out!

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