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453 Reviews of Beck & Masten Buick GMC - Service Center
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May 10, 2025
1. 9am oil and fuel filter change appointment took over 3 hours. Service tech started truck to get mileage? left truck running in driveway for 30 minutes before i walked over to turn it off, it sat for anoth hours. Service tech started truck to get mileage? left truck running in driveway for 30 minutes before i walked over to turn it off, it sat for another 15 minutes before they moved it to back. 2. Truck was done, watched them park and turn in keys, waited 15-20 minutes for the your truck is ready call, i went in to check. Tech seemed lost with codes for invoicing or report and then a computer printer issue, this added another 15 minutes just to pay. 3. Finally ready to leave, i get to my truck and end up "falling" into drivers seat. Seat was adjusted, laid back, to someone elses driving style. I get if its too close to wheel move the seat but the position was almost laying down. 4. I bought the free oil changes to 60,000 miles, i dont expect 15 minute oil changes but anything over 1-1/2hrs is just too long. So that was my friday morning oil change at B&M North. More
by T
Employees Worked With
Ana
May 09, 2025
Matthew was my service assistant and he really did a great job addressing my questions and concerns. Also Juan helped me on picking good tires for my situation. great job addressing my questions and concerns. Also Juan helped me on picking good tires for my situation. More
by rplatt05
Employees Worked With
Matthew, Juan
May 08, 2025
Great and clean place they take time to discuss with you about your car and give Great detail what problem is and how they can fix it about your car and give Great detail what problem is and how they can fix it More
by deonwilson569
Employees Worked With
May 08, 2025
Staff is always attentive and efficient. I like how friendly the entire staff is, every visit, every time. I like how friendly the entire staff is, every visit, every time. More
by Todd S.
May 08, 2025
Very good service. Personally, I can say that they are very professional in what they do, I am very grateful Personally, I can say that they are very professional in what they do, I am very grateful More
by Cchaj14
Employees Worked With
May 07, 2025
My service was great from when I pulled into the bay up until I was done. Top notch service. until I was done. Top notch service. More
by ton1_99
Employees Worked With
May 05, 2025
I called and made an appointment for Saturday May 3,2025 @ 2:30pm for an oil change snd battery check. I did drop my vehicle off on Saturday with the agreement I would pick it up on Monday when I got off af @ 2:30pm for an oil change snd battery check. I did drop my vehicle off on Saturday with the agreement I would pick it up on Monday when I got off after 4pm. My husband called st 3:30 to check on the vehicle. The representative stated they needed approval to install the battery. No one texted call or made any contact with us to state they needed approval. My husband approved for them to install the battery at 3:41. We arrived at 5:12pm. The battery was not installed and I had to wait for about an 40 min to an hour. The representative stated it would take about 30 minutes. That did not happen. I am very upset with the service. My vehicle should have been ready. This is poor service. More
by Pamela C Golden
May 04, 2025
Matthew was the absolute best! Went for an oil change and my truck was washed and they provided a video that showed everything that they inspected. Best service! Went for an oil change and my truck was washed and they provided a video that showed everything that they inspected. Best service! More
by pam
Employees Worked With
Matthew
May 02, 2025
Not to happy that the oil change package bought when car purchased. Oil changes left but not honored. Don't drive car that much so oil changes not necessary. Take car in when get oil change notices but sti purchased. Oil changes left but not honored. Don't drive car that much so oil changes not necessary. Take car in when get oil change notices but still got screwed on package bought. Pkg discontinued now but i remember the guy basically crying as he needed to sell to feed his family. Never again will I fall for that crap. More
by nyrameans
Employees Worked With
Oscar
