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Beck & Masten Buick GMC - Service Center

Houston, TX

3.9
216 Reviews
Call Service Center (281) 469-5222

216 Reviews of Beck & Masten Buick GMC - Service Center

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June 15, 2024

Italy was very nice, attentive and handled everything professionally and quickly. She tells you everything up front before you even sit down in the waiting area which I loved because I wasn't expecting a More

by Amy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Georgia Aplon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Italy
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Jun 15, 2024 -

Beck & Masten Buick GMC North responded

Hi Amy, we're happy to hear you had such a positive experience with Italy! Please let us know if there is anything else we can do for you; we are more than happy to help!

Helpful
June 14, 2024

The service advisor SyQuoia was very professional and attentive with all my concerns . She provided a timely update as to the status of my truck . Thank you More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SyQuoia James
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Jun 15, 2024 -

Beck & Masten Buick GMC North responded

Hi David, we're happy to hear you had such a positive experience with SyQuoia! Please let us know if there is anything else we can do for you; we are more than happy to help!

Helpful
June 13, 2024

Great job. .attention to detail is unmatched.. Ac work great and smells great…. Good guys.. More

by chamlinchampions
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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Jun 15, 2024 -

Beck & Masten Buick GMC North responded

Hi, thank you so much for the positive review! Thank you again for the great review!

Helpful
June 12, 2024

Beck is the Best GMC dealership. I love everything from the location to the staff and service. More

by sugar-lane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron
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Jun 13, 2024 -

Beck & Masten Buick GMC North responded

Hi, thank you so much for your positive comments about Beck & Masten Buick GMC North! We look forward to your next visit! Take care!

Helpful
June 11, 2024

Today I came in ;for an oil change at 7 left at 9am . Ha ve other issue but tbd later More

by topkatt82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron
Report | Print
Jun 13, 2024 -

Beck & Masten Buick GMC North responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

Helpful
June 10, 2024

Dealership was slow on keeping me abreast of the work being done also there was damage to my truck on the front end and they were slow at answering what happened never got details on what happened so I l More

by rbusch4451
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Georgia Aplon
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin
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Jun 14, 2024 -

Beck & Masten Buick GMC North responded

rbusch4451, Thank you for letting me know about your service experience. Please be assured that we are investigating your concerns, and will be in touch with you to provide assistance. If you need any help in the meantime, please don't hesitate to contact me. Manny Escalon After Sales Director mescalon@group1auto.com Office:281-897-6605

Helpful
June 08, 2024

This dealership gives poor customer service. I was without my car because no one opened The night drop box to get the keys to repair my car. I was told at closing the the keys were missed pl More

by Wandarallen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Georgia Aplon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Helpful
June 05, 2024

The service time was slower than expected and repairs were also more costly than the estimate provided. More

by modular.clawed.0e
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee
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Jun 07, 2024 -

Beck & Masten Buick GMC North responded

Thank you for your feedback. Rest assured that we will review your concerns and will have a response for you as soon as possible. Thank you for your patience and understanding.

Helpful
June 02, 2024

Keander was nice but with an appointment 9 am not getting done till 1 pm is ridiculous this is every time for just a oil change More

by stubbycs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keander
Report | Print
Jun 04, 2024 -

Beck & Masten Buick GMC North responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Jun 05, 2024 -

Beck & Masten Buick GMC North responded

Thank you for sharing your feedback regarding your recent appointment experience. I apologize for the extended wait time you encountered, especially for a routine oil change appointment scheduled for 9 am. Your case serves as an important learning opportunity for us to address and improve our scheduling efficiency. Could you please contact me so we can discuss this matter further? Manny Escalon After Sales Director mescalon@group1auto.com

Helpful
May 31, 2024

Itaty provided top notched service to me where my service expectations were met timely and with quality. I am pleased with the overall service received. More

by Higherdemand
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Itaty
Report | Print
Jun 02, 2024 -

Beck & Masten Buick GMC North responded

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

Helpful
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