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Beck & Masten Buick GMC - Service Center

Houston, TX

3.9
445 Reviews
Call Service Center (281) 469-5222

445 Reviews of Beck & Masten Buick GMC - Service Center

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May 02, 2025

Not to happy that the oil change package bought when car purchased. Oil changes left but not honored. Don't drive car that much so oil changes not necessary. Take car in when get oil change notices but sti More

by nyrameans
Recommend Dealer
Yes
Employees Worked With
Oscar
Report | Print
May 02, 2025

Great service! Wesley Onajobi was very helpful. Was in and out quick no delays. Will go back for my next oil change. More

by Armando Davila
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wesley Onajobi
Report | Print
April 30, 2025

I have bought several vehicles from this dealership I like the salesperson Darren and I like the service technicians and their professionalism when dealing with repairs to my vehicles More

by bob.badeaux
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian
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May 02, 2025 -

Beck & Masten Buick GMC North responded

Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

April 29, 2025

Ms Rodriquez was very informative and professional. She kept me informed at all times. Outstanding! More

by Acarrionjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ms Miriam Rodriguez
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May 01, 2025 -

Beck & Masten Buick GMC North responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 28, 2025

The dealership serviced the car in a timely manner. They were informative and helpful to let me know what was being done. More

by cjcvs4901
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 30, 2025 -

Beck & Masten Buick GMC North responded

Hi, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!

April 27, 2025

Easy to make appointments and the staff is always helpful and efficient in the Service Department! More

by leal_karen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary Ann Segura
Report | Print
Apr 28, 2025 -

Beck & Masten Buick GMC North responded

Hello, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

April 22, 2025

I have had bad/questionable experiences at this dealership. There is always something wrong with my GMC Sierra SLT 2023. The customer service, in the past, was horrible. Often the representatives More

by Bossladycmp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar
Report | Print
Apr 24, 2025 -

Beck & Masten Buick GMC North responded

We truly value your business and thank you for bringing this to my attention. Please reach out using the information provided below—I’d like the opportunity to learn more about your experience and work toward a resolution. I look forward to speaking with you. General Manager cchiv@group1auto.com

Apr 24, 2025 -

Beck & Masten Buick GMC North responded

We truly value your business and thank you for bringing this to my attention. Please reach out using the information provided below—I’d like the opportunity to learn more about your experience and work toward a resolution. I look forward to speaking with you. General Manager cchiv@group1auto.com

April 22, 2025

The wait for just an oil change was horrible. I do not recommend anyone coming here. More

by Sonia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maryann
Report | Print
Apr 23, 2025 -

Beck & Masten Buick GMC North responded

Good morning Sonia, I'm sorry your recent service was not the 5 star experience we strive to provide. Could you please reach out to me to give me a little more information about your experience? David Marti Jr| Beck and Masten Buick GMC North Service Manager Tel 281.897.6641

April 21, 2025

Great service and in a timely manner. Inspection of vehicle and pointing out defects was an asset to me. Good job More

by Juan Rodriguez
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
Report | Print
Apr 23, 2025 -

Beck & Masten Buick GMC North responded

Hi Juan, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 19, 2025

More about quantity instead of quality customer care. Never will have my vehicle serviced there again. More

by Lake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victoria Gilliland
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 23, 2025 -

Beck & Masten Buick GMC North responded

Good morning, I'm sorry if it was quite busy during your recent service visit. We do experience high volumes at times and we try to do our best to dedicate the check-in times solely to that client. If you could please reach out at your convenience to expand on your experience so I can use this as a training opportunity moving forward. David Marti Jr| Beck and Masten Buick GMC North Service Manager Tel 281.897.6641

Apr 23, 2025 -

Lake responded

High volumes should not reduce in the quality of care for the customer. I work in the hospital setting and if it was run like your service department no one would come back. Your service advisor sat there and talked to another customer about what they were doing to my car. He never asked for a name but told me after he talked to the wrong person. If we did that in the hospital people would die. In your business it would be doing the wrong service to the wrong car. There is no poor excuse for poor customer service. I am sorry that I bought a service page for oil changes and tire rotations at your business. I will just have to forfeit that money as I will not be coming back.

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