Beck & Masten Buick GMC - Service Center

Happy with the services provided and how efficient professional and helpful my experience was. George Avila always goes above and beyond grateful for his help every visit. professional and helpful my experience was. George Avila always goes above and beyond grateful for his help every visit. More

I called and made an appointment for service and insisted I did not want to in the waiting room I just like to get it serviced and then it was told it’d be no problem. Five hours later I got my truck back. I I did not want to in the waiting room I just like to get it serviced and then it was told it’d be no problem. Five hours later I got my truck back. I will heavily way the prudence of returning to the dealership for service. More

I felt that the overall experience this time was below satisfactory. I originally scheduled my visit to be seen by Sunni Felix but was sent to another service consultant. I really don’t understand why yo satisfactory. I originally scheduled my visit to be seen by Sunni Felix but was sent to another service consultant. I really don’t understand why you have a 6 week wait on loaners. Are you holding cars there for 6 weeks? I had to get a rental which I am still pending reimbursement from warranty. I had to call several times to get a status of my vehicle for something that could have been done in a matter or days not weeks. On top of that you guys have the gall to call me and ask for additional money when you forgot to charge for labor on service that was already exceptionally high. I still have one or two oil changes left there but will likely take my vehicle to another authorized service provider in the future once I use my oil changes. I don’t know what happens to this place but the service isn’t what it used to be when i purchased my vehicle 5 years ago. More

Poor service and takes too long. They try to upsell you on everything. Plus, if you have an issue, they can’t schedule you for days/weeks out and takes 3-5 days to diagnose your issu They try to upsell you on everything. Plus, if you have an issue, they can’t schedule you for days/weeks out and takes 3-5 days to diagnose your issue. Not good! More

I had a problem with my vehicle and I had to take it back several times but they never gave up until they found the problem and corrected it. I’m very Thankful for there concern with my problem. There custom several times but they never gave up until they found the problem and corrected it. I’m very Thankful for there concern with my problem. There customer service is awesome. More

Svc advisor was very attentive and no hassle. The Sales rep was patient, sincere, and no pressure tactics....positive impression with peace of mind for months before the right vehicle was offere The Sales rep was patient, sincere, and no pressure tactics....positive impression with peace of mind for months before the right vehicle was offered by this dealerships representative. More

Great service! The wait was longer than I expected with an appointment. My appointment was at 12:30, the vehicle was taken back at 2. Once the car was in the bay it The wait was longer than I expected with an appointment. My appointment was at 12:30, the vehicle was taken back at 2. Once the car was in the bay it was about 20 minutes. More