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Beck & Masten Buick GMC - Service Center

Houston, TX

3.9
473 Reviews

473 Reviews of Beck & Masten Buick GMC - Service Center

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June 16, 2025

They got me in and out fairly quickly. I like that. I always wait for service. More

by kenherb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2025 -

Beck & Masten Buick GMC North responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

June 15, 2025

Friendly team members very polite they did a excellent job on my 2020 acadia thanks More

by mabito111504
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2025 -

Beck & Masten Buick GMC North responded

Hi, thank you for sharing your positive experience! Until the next time we meet, take care!

June 15, 2025

Dealership Ireland’s top notch. But the service dept is absolutely terrible. Zero communication. No effort to make clients experience pleasant. There’s been three service managers i More

by Jlslyons2
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victoria Gilliland
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sunni
Jun 17, 2025 -

Beck & Masten Buick GMC North responded

Sorry we did not meet your customer service expectations. Please reach out to me at your earliest convenience at 281-897-6647 to further discuss. Eric Clifton Service Manager eclifton@Group1Auto.com

June 14, 2025

My family and I was traveling from out of town and was in a bind. My advisor understood the situation and made moves so we could get our car fix the same day. Extreme professionalism and friendliness! More

by Trustgjhsp64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2025 -

Beck & Masten Buick GMC North responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

June 13, 2025

Good service! I will return far future oil change and preventative maintenance! Great service and environment to wait. More

by banksteve55
Recommend Dealer
Yes
Employees Worked With
Wesley Onajobo
Jun 15, 2025 -

Beck & Masten Buick GMC North responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

June 11, 2025

Adrian very polite and professional. Detailed description of issues found and big I last service call mprovement over l More

by cjbranen@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian
Jun 12, 2025 -

Beck & Masten Buick GMC North responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 10, 2025

I took my GMC Sierra Denali to this location for service. While my vehicle was in the service department. A few items were procured namely my disabled vet handicap parking plaque and $20 dollars from the a More

by Disappointed Military Veteran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oscar
Jun 12, 2025 -

Beck & Masten Buick GMC North responded

I'm so sorry to hear that your vehicle was stolen. This has not been an issue we have seen here. We are doing our own investigation currently. As discussed on the phone, please let me know if there is anything we can do to help you at this time. David Marti Jr Service Manager dmarti@group1auto.com

June 09, 2025

We have had excellent service from this dealership! Aiden and Oscar in the service area are great people who provide excellent customer service More

by kathypazienza7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aiden and Oscar
Jun 09, 2025 -

Beck & Masten Buick GMC North responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 06, 2025

I always take my vehicle with an issue and satisfy person I’ve been with George the advisor he is outstanding More

by Rafael Huerta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George is very outstanding. He explained everything about my warranty and the service first time I’ve been there with George. I prefer going to George from now on.
Jun 09, 2025 -

Beck & Masten Buick GMC North responded

Hi Rafael, thank you for your kind review; we are happy to pass your comments to George here at Beck & Masten Buick GMC North! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 05, 2025

I had my truck recalibrated and this GMC team is so professional and fast, specially Itaty and Javonte! More

by mariozamora16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Itaty and Javonte
Jun 08, 2025 -

Beck & Masten Buick GMC North responded

Hi, thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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