Beck & Masten Buick GMC - Service Center

The staff are friendly but the service is slow. The facilities are dated and lack luster The facilities are dated and lack luster More

Mathew and his team did everything right from the time I showed up until the time my vehicle was ready showed up until the time my vehicle was ready More

The uber home and back was great. I appreciate that. The attitude was great and felt ok being there I appreciate that. The attitude was great and felt ok being there More

You're results may vary. I had a great experience. Frequently, I hear customers yelling behind closed doors when talking with middle management. They almost sound excited! It I had a great experience. Frequently, I hear customers yelling behind closed doors when talking with middle management. They almost sound excited! It's great! More

Christina was great. From the confirmation call the day before, to the service the day of. As a person who works in the service industry myself I absolutely love and appr From the confirmation call the day before, to the service the day of. As a person who works in the service industry myself I absolutely love and appreciate the video proof of work performed and I'm grateful you guys use it. Love bringing my vehicle here More

Had appointment for oil change, tire rotation and inspection. Arrived at0830 left at one pm. Four half hours is far too long. Would think long before going back. inspection. Arrived at0830 left at one pm. Four half hours is far too long. Would think long before going back. More

Great service even though I was a walk in. Super friendly! Maryann made sure I knew the issues I had but was understanding about the fact that I needed to leave town the next day. Super friendly! Maryann made sure I knew the issues I had but was understanding about the fact that I needed to leave town the next day. More

Makes no sense to buy a truck from them if you can’t get an oil changed in under 3 hours with an appointment. Service department is a joke and management of that department is worse. an oil changed in under 3 hours with an appointment. Service department is a joke and management of that department is worse. More

I love the quick answer from my service advisor Christopher... he get the problem solved it's really a good place to purchase or simply service your vehicle. Christopher... he get the problem solved it's really a good place to purchase or simply service your vehicle. More

1. 9am oil and fuel filter change appointment took over 3 hours. Service tech started truck to get mileage? left truck running in driveway for 30 minutes before i walked over to turn it off, it sat for anoth hours. Service tech started truck to get mileage? left truck running in driveway for 30 minutes before i walked over to turn it off, it sat for another 15 minutes before they moved it to back. 2. Truck was done, watched them park and turn in keys, waited 15-20 minutes for the your truck is ready call, i went in to check. Tech seemed lost with codes for invoicing or report and then a computer printer issue, this added another 15 minutes just to pay. 3. Finally ready to leave, i get to my truck and end up "falling" into drivers seat. Seat was adjusted, laid back, to someone elses driving style. I get if its too close to wheel move the seat but the position was almost laying down. 4. I bought the free oil changes to 60,000 miles, i dont expect 15 minute oil changes but anything over 1-1/2hrs is just too long. So that was my friday morning oil change at B&M North. More