Beck & Masten Buick GMC - Service Center

They have been very good in prior visits. And really, the end result was very good this visit. Only issue was coordination with the service advisors. Service advisor I left initial request wi And really, the end result was very good this visit. Only issue was coordination with the service advisors. Service advisor I left initial request with, it turns out, went out for medical reasons. Voice mail didn’t indicate that. Apparently no one was “covering “ for him so after weeks of request I finally heard back from him (still out of office) and he turned it over to another advisor. From there it went pretty good. But still had to deal with a third advisor on completion of the work. So some work needed on advisors cover for others off/ out of office. But again, the work performed and service completed well. Just a little management tune up needed. More

The service is always great here! I was in and out very quickly. I will continue to use Beck & Masten north for the future maintenance of my vehicle. I was in and out very quickly. I will continue to use Beck & Masten north for the future maintenance of my vehicle. More

Very experience Service everybody treated me very well, very good service with oil changing and more!! very good service with oil changing and more!! More

I was a walk-in at Beck & Masten North, in Houston, and was pleasingly surprised at how smooth my experience was. Cameron assisted me, and was very professional and accommodating. He even offer a ride home was pleasingly surprised at how smooth my experience was. Cameron assisted me, and was very professional and accommodating. He even offer a ride home and back, if I chose not to wait, the expected 2 hrs, to do my service request. I stayed and was very comfortable. I had fresh coffee, WiFi, and a charging station. There was no pressure to get additional services and all items inspected, were printed out and labeled as good, urgent or recommendations for future service. I highly recommend Beck & Masten North for your auto service needs. More

They are very attentive. They explain things in a way that u can understand. They are very polite. From the people checking u in to the advisors. My advisor Cameron Hayes is They explain things in a way that u can understand. They are very polite. From the people checking u in to the advisors. My advisor Cameron Hayes is the best. More

My service advisor Adrian and also Matthew took good care of my vehicle with an oil change and repair of recall item. I will likely return for future service needs. It is nice to have feel valued as a custom of my vehicle with an oil change and repair of recall item. I will likely return for future service needs. It is nice to have feel valued as a customer. More

Adrian in service is great to work with! Always focused on providing great customer service. Always focused on providing great customer service. More

Always receive excellent services and staff are very nice!! Well worth to drive from College Station! nice!! Well worth to drive from College Station! More

As I always write in these reviews, the dealership did everything right without a single issue. I've been given a different service rep every once in a while, and none of them had issues (4 people so far everything right without a single issue. I've been given a different service rep every once in a while, and none of them had issues (4 people so far). If you guys like reading the same positive comments over and over, then I suppose I'll keep writing them. The services performed this time were an oil change, rear diff service, and a coolant flush. Next time I go there it'll be that time to get the transmission service performed, and so far the truck has been performing very well without any issues. More

Slow process. App keeps you informed somewhat what status is. No one answers the phone. Will try not to go back to a dealership App keeps you informed somewhat what status is. No one answers the phone. Will try not to go back to a dealership More