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Beck & Masten Buick GMC - Service Center

Houston, TX

3.9
510 Reviews
Call Service Center (281) 469-5222

510 Reviews of Beck & Masten Buick GMC - Service Center

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March 17, 2025

Slow process. App keeps you informed somewhat what status is. No one answers the phone. Will try not to go back to a dealership More

by kabarta123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
Report | Print
Mar 22, 2025 -

Beck & Masten Buick GMC North responded

I sincerely apologize for what you felt was a slow service visit. Our team strives to be thorough to ensure your vehicle receives the best care possible, but I understand how important efficiency is to our customers. If you decide to return, I’d like to personally offer you a discount on your next service. Please don’t hesitate to reach out to me directly at, 281-897-6647. I’d appreciate the opportunity to improve your experience. Best regards, Eric Clifton Service Manager eclifton@Group1Auto.com

March 11, 2025

We've been customers at this dealership since 1998 and in the last 5 years, every visit is worse. Today topped the cake! More

by laura.deleon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victoria Gilliland
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maryann
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Mar 14, 2025 -

Beck & Masten Buick GMC North responded

Good morning, We appreciate your feedback and business over the last 27 years. I am sorry that your experience was not up to your satisfaction. I would love it if you could reach out to discuss the concerns you were having with the service department so that we may use this information to make things better moving forward. David Marti Jr Service Manager dmarti@group1auto.com

Mar 25, 2025 -

laura.deleon responded

I would like to come back and say that i had a pleasant conversation with Mr. Marti. I was able to express my concerns and feelings of why we will not be returning after our service package is used up and he said all the right things, growing pains, change over, etc. I explained that a new issue came about and he said he fill up my tank to just bring it back. He was going to check with the service tech to be sure the time i planned to come was good, he said he was going to call me the next day but to be assured that all my complaints were not just me and that they have a lot of work to do. How he was going to do this and that, including giving me his cell number. Since that call on the 14th I've received nothing but silence. Thank you for YouTube, i was able to reset my panel myself and not have to deal with the childish behavior in their service drive or empty promises from their supervisor. 1 more oil change and were off to a new dealership!

March 11, 2025

Beck & Masten North has always been professional when it comes purchasing and servicing my vehicles. More

by rwchambe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sunni
Report | Print
Mar 15, 2025 -

Beck & Masten Buick GMC North responded

Hi, we're happy you found our staff to be so supportive during your experience here at Beck & Masten Buick GMC North. Please let us know if there is anything else we can do for you; we are more than happy to help!

March 11, 2025

Horrible service for a oil change and tire Rotation . Not happy to wait over 3 hours. More

by Phillip.james111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Omar
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Mar 14, 2025 -

Beck & Masten Buick GMC North responded

Good morning Mr. James, I am sorry for the delays that you experienced during your service visit. If you could please reach out to me at your earliest convenience to discuss. David Marti Jr Service Manager dmarti@group1auto.com

March 04, 2025

Excellent customer care and service that I experienced on my visit. Overall 10 out of 10 More

by Vic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian
Report | Print
Mar 08, 2025 -

Beck & Masten Buick GMC North responded

Hi Vic, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

March 01, 2025

I am able to make appointments on Saturday at my convenience. The service I receive is fantastic. They keep my car running perfectly. Their recommendations are not unnecessary, which makes me feel I More

by Janmarsohill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian
Report | Print
Mar 04, 2025 -

Beck & Masten Buick GMC North responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 01, 2025

Had to wait over 2 hours for oil change even though I had an appointment More

by Srob09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan
Report | Print
Mar 06, 2025 -

Beck & Masten Buick GMC North responded

Sorry, for the inconvenience and the poor experience, please call me at 281-897-6647. Thank you, Eric Clifton Service Manager

February 27, 2025

I had a routine service done today. Had an oil change and software update. Soft ware update had some errors done by the first technician and had to be redone. My service consultant, Ch More

by Jkopfler
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Guajardo
Report | Print
Feb 28, 2025 -

Beck & Masten Buick GMC North responded

Hi, we're happy you found our staff to be so supportive during your experience here at Beck & Masten Buick GMC North. Please don't hesitate to reach out if there's anything additional we can do for you.

February 26, 2025

Great service writer Camron . his customer service skills are superior to 90% of your other writers However your labor rate and your parts markup cost are outrageously high. This More

by wf56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cameron and Chris
Report | Print
Feb 28, 2025 -

Beck & Masten Buick GMC North responded

Thank you, Mr. Walter for taking the time to give us your feedback. It is always a pleasure working with you. Please reach out to me at kwood@group1auto.com Khara Wood Service Manager

February 26, 2025

Good sales dept and prices. Service dept needs more training. I am repeat customer because of way I’m treated More

by Htexaspilot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar,service
Report | Print
Feb 28, 2025 -

Beck & Masten Buick GMC North responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

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