Beck & Masten Buick GMC - Service Center

Had an appointment at 11:45 for an oil change. Ended up leaving at 4 pm with a $100 bill because of tire rotation that was added that I did not request. I had a coupon indicating I’d be paying $69 Ended up leaving at 4 pm with a $100 bill because of tire rotation that was added that I did not request. I had a coupon indicating I’d be paying $69.95 for my oil change and that is what I wanted. When I looked at my services it showed something different. This always happens. Stop showing a price on the link provided if it won’t be honored. I am highly highly upset due to this. The sensor also showed $1 and the rep Myriam tried to charge me $400! How misleading it feels like a scam getting services here! I will never return here after 6 years of being a loyal customer. More

I’ve taken my truck back to this dealership 3 times. And tomorrow morning will be the number 4. Shocking how they did something during a recall now the engine light comes on after 24 hours. I’ve ne And tomorrow morning will be the number 4. Shocking how they did something during a recall now the engine light comes on after 24 hours. I’ve never been treated so poorly. I’ve owned many a vehicle in my 60 plus years and never had any issues like this!! More

The service it’s so good and the techs send good reports about the vehicle about the vehicle More

The staff was very attentive and professional. Took care of us right away when we got there Took care of us right away when we got there More

I’ve been going to the dealer for a couple of years. Today was the best experience I’ve had with them yet. I was greeted immediately after pulling in. My service advisor was with me within a minute of Today was the best experience I’ve had with them yet. I was greeted immediately after pulling in. My service advisor was with me within a minute of me getting there. More

I have had service difficulties at Beck & Masten in the past, but this time Juan M. Did a fantastic job in every way. He was the best service rep that I have ever had. past, but this time Juan M. Did a fantastic job in every way. He was the best service rep that I have ever had. More

The time to get it even diagnosed was to long. My car was there over a week My car was there over a week More

Rosie was very helpful and got my repair done in a timely manner and kept me advised of what was going on. manner and kept me advised of what was going on. More

Today was the worst service since I 2012 when I started visiting Beck and Masten. Inspite of having a 10:45am appt. The advisor didn't acknowledge my arrival for 20 minutes, at which time I was told there visiting Beck and Masten. Inspite of having a 10:45am appt. The advisor didn't acknowledge my arrival for 20 minutes, at which time I was told there would be a 2 hour wait. Decided to take advantage of the Lyft service and get some essentials from Walmart. When calling for a return to the service dept. my advisor never picked up her phone and I returned to find her chatting it up with other advisors. There was a recommendation received at 1:40pm for a new battery. This was the recommended repair last visit in August when I purchased a new battery, which should have been in the records. After 3 hours of waiting there is nothing I wanted more than to leave that place. More

Have had great service in the past but this visit was definitely not. A working TPMS sensor no longer works and the advisor said they didn't have any in stock. When I called to check with parts, they did definitely not. A working TPMS sensor no longer works and the advisor said they didn't have any in stock. When I called to check with parts, they did have them in stock. And one of our lugs was mangled but because they also were not in stock, we were sent home a lug nut short. Super safe! Thanks guys! Both issues we were not made aware of until close out. Had we not prepaid for a service pack, I would definitely not come back. More