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209 Reviews of Beck & Masten Buick GMC - Service Center
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March 14, 2018
Incompetent is an understatement This is my second trip today at this dealership. I purchased a vehicle in July 2017, with an extended warranty, as well as the advantage customer mai This is my second trip today at this dealership. I purchased a vehicle in July 2017, with an extended warranty, as well as the advantage customer maintenance plan that covers free oil changes. When I arrived for my scheduled appointment this morning, I was told my information was not in the system so I'd have to pay out of pocket for my oil change--mind you, I brought my vehicle in for an oil change in November, 2017 (was told the same thing then) and this "little mistake" was supposed to be notated and corrected then. After calling around in the finance department to contact the finance manager I purchased the agreement with (Enrique), I was told he wasn't in, and no one else could "find" the legal documents I signed with Enrique. I ended up speaking to Ceaser in the finance department, who proudly boasted about being a 15 year veteran, but couldn't assist me because he had no idea where the paperwork was housed. Needless to say, I had to drive back home, retrieve my documents, and drive back to the dealership to show them the documents they can't seem to find. They certainly didn't have any difficulty "finding" and "cashing" the check I wrote for the advantage plan, nor did they have difficulty receiving my down payment for the extended warranty I purchased with them. I have been immensely inconvenienced and frustrated and to add insult to injury, Steve Sherman, the Asst. Service Manager, stated, "I don't have a way to right this wrong." I will be lodging a formal complaint for the dealership's incompetence. More
by KPorter
Employees Worked With
Enrique Landaverde, Steve Sherman, Cesar Morin
Helpful March 13, 2018
Customer Feedback Outstanding customer service by Itaty. Professional, courteous, and responsible. Informed the cutomer prior to authorizing work license plate light b Outstanding customer service by Itaty. Professional, courteous, and responsible. Informed the cutomer prior to authorizing work license plate light bulb out. Very good about that. Keep up the good work. More
by Rey1
Employees Worked With
Itaty and Joe Hughes
March 09, 2018
Service overall was great, I was given a loaner while my truck had work done. The shuttle drivers were also really friendly. I’ve always taken my truck there overall was great, I was given a loaner while my truck had work done. The shuttle drivers were also really friendly. I’ve always taken my truck there and will continue to. More
by Lilly28
Employees Worked With
Naz
March 02, 2018
Fast no hassle Joe in service was very helpful... He offered us great customer service he was very happy to help us with our questions we had about our radio and eve Joe in service was very helpful... He offered us great customer service he was very happy to help us with our questions we had about our radio and even let us know it was still under warranty! More
by Rana2459
Employees Worked With
Joe Hughes
February 12, 2018
repair Service work was done in a timely manner. The are thorough and efficient in there service dept. employees went above and beyond to help me. Service work was done in a timely manner. The are thorough and efficient in there service dept. employees went above and beyond to help me. More
by Albert Panzer
Employees Worked With
Erik Ochs, Vennie Trevino
January 27, 2018
Great service I had the best service today from Beck&Masten, my serivcell advisor ZACK got me in and out quickly and took great care of me I had the best service today from Beck&Masten, my serivcell advisor ZACK got me in and out quickly and took great care of me More
by Smac112
Employees Worked With
Zack
January 23, 2018
Outstanding service department! Joe was extremely prompt and detailed with my service. Never once had to worry about what was going on with my truck and it runs GREAT now! Thank you Joe was extremely prompt and detailed with my service. Never once had to worry about what was going on with my truck and it runs GREAT now! Thank you so much Joe! More
by Glennramsey37
Employees Worked With
Joe Hughes
January 23, 2018
Thorough and efficient The service was excellent! The staff was friendly and helpful. My car was ready faster than expected. I recommend Beck and Masten for quality service! The service was excellent! The staff was friendly and helpful. My car was ready faster than expected. I recommend Beck and Masten for quality service! More
by Karen
Employees Worked With
Zach
January 09, 2018
Excellent service in the service department Joe Hughes demonstrated his skill in customer service during my visit, when I arrived Joe checked my vehicle and had a good understanding of what my v Joe Hughes demonstrated his skill in customer service during my visit, when I arrived Joe checked my vehicle and had a good understanding of what my vehicle needed I was very impressed with his ability to diagnose my issue. My vehicle was repaired the same day which is unbelievable service that was very helpful and saved me money on a rental vehicle. Excellent service on my vehicle how refreshing Thanks again Joe. More
by Les123
Employees Worked With
Joe Hughes
January 08, 2018
Great service from Steve! Beck and Masten has been selling and servicing our family for over 25 years. I trust them with all of my family members autos and have even switched Beck and Masten has been selling and servicing our family for over 25 years. I trust them with all of my family members autos and have even switched a Ford customer to GMC! Great Dealership! More
by Will
Employees Worked With
Steve Sherman
