Beck & Masten Buick GMC - Service Center

Long Standing & Pleased I have dealt with B & M for decades. The Sales Team has consistently been professional, personable, and knowledgeable. This has included the late St I have dealt with B & M for decades. The Sales Team has consistently been professional, personable, and knowledgeable. This has included the late Steve Bench and Enrique but what is the foundation of my long loyalty to B&M is their quality service dept and for me that has long been led by Steve Sherman. Steve's consistent and exemplary service has kept me coming back to B&M for decades. One additional comment of recognition is related to Pete Trammell. Pete's personal assistance has been most appreciated as well. More

Allen was great! Allen was very helpful! He went above and beyond to make my experience a pleasant one. Excellent service and a great price. I will definitely be br Allen was very helpful! He went above and beyond to make my experience a pleasant one. Excellent service and a great price. I will definitely be bringing my car back to B&M! More

Wonderful service received My car was recently in the shop. I took it in and AJ took great care of my vehicle and provided me with a loaner until the problem was fixed. I wanna My car was recently in the shop. I took it in and AJ took great care of my vehicle and provided me with a loaner until the problem was fixed. I wanna thank AJ for being so patient and courteous with me. Will be back. More

Great experience Eddie Tijerina has been my service advisor from day one. He is professional as well as personable. I felt like I was being taken care of by a close Eddie Tijerina has been my service advisor from day one. He is professional as well as personable. I felt like I was being taken care of by a close friend right off the bat. I appreciate it and look forward to doing more business in the future. More

Simply the Best I have been working with Erik on fleet and personal vehicles now for over 15 years and he is without a doubt the best service writer I have ever worke I have been working with Erik on fleet and personal vehicles now for over 15 years and he is without a doubt the best service writer I have ever worked with. He is extremely knowledgeable and takes the time to listen so he can accurately communicate to the service department the problem with the vehicle. We have never had a vehicle that was not fixed correctly the 1st time every time in the years of dealing with Erik! More

Service advisor Lee Velazquez I've been a Beck and Masten customer since 2002. At first the service back then was a little slow. But once Lee became my advisor things improved 100 I've been a Beck and Masten customer since 2002. At first the service back then was a little slow. But once Lee became my advisor things improved 100 %!!! Lee takes care of me and my whole family!! It doesn't matter if it's an oil change or service that is a few days , Lee does an amazing job. He does an excellent job communicating the status of you vehicle and if possible he will have you in a loaner while your vehicle is being worked on. I refer friends and coworkers to Beck and Masten North all the time. Thank You Beck and Masten and Lee!!!! More

Service Department...Lee Velasquez I have been bringing my Hummer to Beck &Masten for 6 years now. I have only worked with Lee Velasquez (and honestly will only work with him). Lee has I have been bringing my Hummer to Beck &Masten for 6 years now. I have only worked with Lee Velasquez (and honestly will only work with him). Lee has gone above and beyond to ensure I'm getting the best price, quality and experience. In the past we have had several things wrong with my car at one time and he has helped us prioritize what need to be fixed first. I appreciate his honesty and dedication to excellence. Honestly for this reason, I have chosen to keep my Hummer instead of buying a new car because I know it's in good hands More

Sale good, service horrible! Bought new vehicle and the actual sale went great! Problems began with the service department. Horrible customer service. Service advisor just don't s Bought new vehicle and the actual sale went great! Problems began with the service department. Horrible customer service. Service advisor just don't seem to care what you have to say and rush you along so they can go chat with other employees. I waited for a small part to be put on and after waiting for an extremely long time I went to ask about my vehicle and it had been ready but no one decided to let me know. Another pice needed to be order and once again I had to call and check if it was in and sure enough it was. The follow up is horrible. Does anyone do their job these days?!?! More

Buyer beware of warranty period My 2013 Acadia was less than 20 days out of warranty and once I asked for some type of consideration for the a/c going out they refused to return any My 2013 Acadia was less than 20 days out of warranty and once I asked for some type of consideration for the a/c going out they refused to return any calls. $1100 later at another repair shop they will no longer receive any service work from me. More