Beck & Masten Buick GMC - Service Center

The Service Manager; Kara saved this dealership from getting a low rating. Ms. Kara has outstanding customer service skills! She was knowledgeable, kind (I felt welcomed and important)and professional. getting a low rating. Ms. Kara has outstanding customer service skills! She was knowledgeable, kind (I felt welcomed and important)and professional. Also, Service rep; Chris was very patient and informative. However, Service rep; Wesley was disappointing because I felt unwelcomed and rushed by his customer service. Overall, I have been coming to this dealership for my service needs for 4 years and since the change in ownership, I have noticed the difference in the quality of workmanship and customer service being disappointing. Please keep and hire more employees like Ms. Kara and Chris. They are an asset to the dealership. I will only return if Ms. Kara and Chris are still there. More

Had to wait 4 1/2 hours just for an oil change. That doesn’t get it. I’m sorry but someone screwed up on the scheduling. That’s the longest I ever had to wait for an oil change. That doesn’t get it. I’m sorry but someone screwed up on the scheduling. That’s the longest I ever had to wait for an oil change. More

Poor communication and Service Tech and Manger would not return calls to customer to resolve issues. return calls to customer to resolve issues. More

I had another very good experience with Beck and Masten North today. I had an attentive Service Adviser, and a waiting room with good WiFi with space to have video conference calls. I was in and out in les North today. I had an attentive Service Adviser, and a waiting room with good WiFi with space to have video conference calls. I was in and out in less than 2 hours as promised. More

Service is typically swift and the people are really nice. I worked with Wesley and he was wonderful, very understanding and accommodating. 10/10 nice. I worked with Wesley and he was wonderful, very understanding and accommodating. 10/10 More

George was excellent. He kept Me informed of the progress of my vehicle even during his two days off. I’ve been to the dealership several time before and George is the b He kept Me informed of the progress of my vehicle even during his two days off. I’ve been to the dealership several time before and George is the best of all. More

The service advisor Very friendly, and he got my car in and out fast great service and out fast great service More

Very slow with service. I was there for 4 hours with an appointment for an oil change I was there for 4 hours with an appointment for an oil change More

Excellent service from Justin in service dept and Omar in Finance. Made the process easy Finance. Made the process easy More

Oscar was great, I was there for almost three hours for oil change. I made an appointment ahead of time to avoid a long waiting period. oil change. I made an appointment ahead of time to avoid a long waiting period. More