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Beck & Masten Buick GMC - Service Center

Houston, TX

3.9
463 Reviews

463 Reviews of Beck & Masten Buick GMC - Service Center

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October 25, 2024

Great experience today thanks to Bernardo is was awesome and very caring. Also New service Manager kara I think very kind and caring. Thank Sunni she was amazing, gave very friendly customer service. I was More

by Julia Lockett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sunni, Bernardo,and New sales manager Kara
Oct 26, 2024 -

Beck & Masten Buick GMC North responded

Hello Julia, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

October 25, 2024

Dealership is okay. I’ve taken my truck there several times for maintenance and have yet been asked if I wanted it washed or vacummed. The salesmen that sold me the truc More

by Reviewer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Oct 26, 2024 -

Beck & Masten Buick GMC North responded

Thank you for bringing this to my attention. I’m sorry that we’ve missed the mark when it comes to offering services like washing, vacuuming, or filling your tank as aforementioned. This is not the level of service that we aim to provide. I’d really like the opportunity to make this right and earn your business moving forward. Please contact me at directly and I look forward to speaking with you. Andrew Martinez General Sales Manager andrewmartinez2@group1auto.com

October 22, 2024

Poor communication and poor service. They had my vehicle for over a week on a recheck for A/C work done there in mid August for which I paid $1600. On day 7 of them having my vehicl More

by Cynthiapilkington02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Advisor Cameron
Oct 25, 2024 -

Beck & Masten Buick GMC North responded

Cynthiapilkington02, I appreciate you taking the time to inform me about your recent service experience. I deeply regret any inconvenience you may have encountered regarding your AC, and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. Joseph Pierce General Manager josephpierce@Group1Auto.com

October 21, 2024

Was told waiting time was 1. 5 hours, after waiting that time, the person helping me had little to no clue what the status of my car was, inspection had only been done and he hadn More

by cristian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
George Avila
Oct 26, 2024 -

Beck & Masten Buick GMC North responded

cristian, We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Khara Wood Service Manager kwood@Group1Auto.com

October 19, 2024

Thanks for helping me with the truck 🛻 the alignment its better now god job and good service More

by Hectorf78garcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Itaty Esquivel
Oct 21, 2024 -

Beck & Masten Buick GMC North responded

Hi, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

October 19, 2024

Beck and Masten always gets customers taken care of promptly and with positive and great customer service. Keep up the good work! More

by Ccrowej
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2024 -

Beck & Masten Buick GMC North responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 18, 2024

Scheduled an appointment to have 3 warranty issues repaired on my 3 month old vehicle. The vehicle sat at the dealership for 2 days and never even made it into the shop to fix the first issue. I final More

by Don
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victoria Gilliland
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2024 -

Beck & Masten Buick GMC North responded

Don, We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Andrew Martinez General Sales Manager andrewmartinez2@group1auto.com

October 17, 2024

Waited 2. 5 hrs for oul change. Tires were never checked nor inflated as I asked- and alerts still popping up to add air the moment I turned on the car. Also n More

by mwied71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victoria Gilliland
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

Beck & Masten Buick GMC North responded

mwied71, We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to contact me if you need anything in the meantime. Andrew Martinez General Sales Manager andrewmartinez2@group1auto.com

October 16, 2024

It was great to schedule a same day service for an oil change. When I got there no one greeted me so I just stood there. I found the advisor board and called out for my advisor but was told he had the d More

by phcan007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victoria Gilliland
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

Beck & Masten Buick GMC North responded

Thank you for sharing your experience with us. I apologize for the lack of greeting and the delays you encountered during your visit for your oil change. Your feedback is invaluable, and I would appreciate the opportunity to address your concerns and improve our service. Please contact me so we can discuss this further. I look forward to hearing from you. Eric Clifton Service Director eclifton@Group1Auto.com

October 16, 2024

There has obviously been some new personnel in the service department,best visit and service! Keep up the good work. More

by GILLENHW@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Itaty
Oct 19, 2024 -

Beck & Masten Buick GMC North responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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