Beck & Masten Buick GMC - Service Center

There has obviously been some new personnel in the service department,best visit and service! Keep up the good work. service department,best visit and service! Keep up the good work. More

It's close to home , everything else is I would say normal compaired to the last that I dealt with. normal compaired to the last that I dealt with. More

I think a 3 hour wait for oil & filter change that was scheduled is way too long. scheduled is way too long. More

Accepted me with same day appointment, service was quite and they washed the car complementary.. and they washed the car complementary.. More

Steven Stacy was great working with in servicing my car. Went really smooth. Thank you. Went really smooth. Thank you. More

If I could give 0 Stars I would. My service advisor was Sunni. It felt more like I was being solicited for services more than receiving the quality of service you'd expect from a De My service advisor was Sunni. It felt more like I was being solicited for services more than receiving the quality of service you'd expect from a Dealership. Seemed more like Sales than service. I guess the more services you can sale , the higher your commission will be. I will not be using this Buick Dealership location again. I called 8 times in one day to speak to the Advisor and I was just passed around and transferred every single time. It was not a pleasant experience and now due to an insanely high estimate of over $6K for service repairs and a misleading diagnostic evaluation, I have to go and secure a second opinion to see if what I was told was accurate. I also saw a Supervisor pass by and asked if I could have a word with her and she said OK and walked right on by and never came back to address my concerns. What a waste of my time and a waste of my hard earned money. More

I purchased my truck here a few years ago and I have returned several times for auto service needs. They are prompt and have great communication with their customers. returned several times for auto service needs. They are prompt and have great communication with their customers. More

Dealership was fine, the service dept is what I’m not pleased with right now. I had a 7:15 appt for oil change and it wasn’t complete until almost 11:00 which is ridiculous pleased with right now. I had a 7:15 appt for oil change and it wasn’t complete until almost 11:00 which is ridiculous More

service dept staff were friendly and pleasant in spite of the irate customers who scheduled an appt and were told upon arrival that wait time would be 2-3 hours for a simple oil change. i called to schedule the irate customers who scheduled an appt and were told upon arrival that wait time would be 2-3 hours for a simple oil change. i called to schedule at 9 am for a 10:30 appt on October 2, 2024. at arrival 1.5 hours later my wait time is 2-3 hours? how is this even possible unless you only have a couple of technicians working??! and why do you continue to schedule appts if the wait time is so long?? for the past year my wait time for an oil change has gone from 45 minutes (for the past 5 years) to 2+ hours and today i found out why. Beck and Masten is no longer family owned and is now corporately owned!! they have ruined the great customer service reputation that preceeded them for sure. Beck and Masten service department is no longer a top notch service provider and when I asked to speak to the service manger he was “unavailable” while i could see him sitting at his desk. More

Very accommodating I came in with no appointment, and they still got me in and out reasonable quick. The service advisor Justin was courteous and communicated the process to me well. Overall good experie they still got me in and out reasonable quick. The service advisor Justin was courteous and communicated the process to me well. Overall good experience will for sure be back. More