Beck & Masten Buick GMC - Service Center

Oscar was very professional and attentive to details. He was very responsive to my concerns and resolved issues quickly He was very responsive to my concerns and resolved issues quickly More

Sunny was very helpful and patient with me! ! And helped me to understand what was going on with my car ! And helped me to understand what was going on with my car More

Excellent customer service! Wait wasn’t too long! Wesley awesome service advisor! In good convenient location! Wait wasn’t too long! Wesley awesome service advisor! In good convenient location! More

Great service it was quick I didn’t have time to look for a new truck a new truck More

Matthew was very helpful. Explaining everything that I needed to know about my new GMC Sierra. And was happy to find out that I could buy an oil change package. I'll be Explaining everything that I needed to know about my new GMC Sierra. And was happy to find out that I could buy an oil change package. I'll be back. More

Top knock service , friendly people on time ,easy to get in & out knowable services ! Thank you in & out knowable services ! Thank you More

Not reliable. From the start. My appointment was 20 minutes late. The lady was a no show at work. Her replacement struggled with pricing my brake job. Trying to ov From the start. My appointment was 20 minutes late. The lady was a no show at work. Her replacement struggled with pricing my brake job. Trying to overcharge me by $400. No prices on the website. No parts in stock for back brakes on a pickup. Had to order. 1/2 way home after picking up my truck and get a call that the mechanic forgot to give me my wheel lock key back. I will have to go back again to pick it up. Not impressed at all More

Great service on time as I requested need to have brake job during next visit job during next visit More

In what world should it take 4+ hours for an oil change? Absolutely ridiculous service. Never again. Absolutely ridiculous service. Never again. More

24hr minimum for diagnostic should be communicated on the website. 45+ minute intake time when we had an appt booked and needed to get to work was crazy. Website did not update accurately as work was progres website. 45+ minute intake time when we had an appt booked and needed to get to work was crazy. Website did not update accurately as work was progressing so we had no idea where the car was in process. With that in mind... Several texts sent to me at 7:15am on a Saturday demanding responses but then no responses to my texts during normal business hours. Upon pick-up, I had a concern and it was handled VERY well and I was grateful for the gentleman who took the time to work with me. Not sure if I will return solely based on the lack of communication during the service time and the time it took to simply drop off my car after I had booked an appointment. More