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Beck & Masten Buick GMC - Service Center

Houston, TX

3.9
498 Reviews
Call Service Center (281) 469-5222

498 Reviews of Beck & Masten Buick GMC - Service Center

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November 07, 2024

Had to wait 4 1/2 hours just for an oil change. That doesn’t get it. I’m sorry but someone screwed up on the scheduling. That’s the longest I ever had to wait for an oil change. More

by attitude7020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 09, 2024 -

Beck & Masten Buick GMC North responded

Thank you for bringing this to my attention. I apologize for the longer than normal wait time. We know that your time is valuable and aim to complete your service in a reasonable amount of time. I would like an opportunity to fix this and to earn your business, please contact me. I look forward to speaking with you. Andrew Martinez General Sales Manager andrewmartinez2@group1auto.com

November 06, 2024

I had another very good experience with Beck and Masten North today. I had an attentive Service Adviser, and a waiting room with good WiFi with space to have video conference calls. I was in and out in les More

by Delwood99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron
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Nov 09, 2024 -

Beck & Masten Buick GMC North responded

Hi, thank you for your kind review; we are happy to pass along your comments to the Beck & Masten Buick GMC North team! Please don't hesitate to reach out if there's anything additional we can do for you.

November 06, 2024

Poor communication and Service Tech and Manger would not return calls to customer to resolve issues. More

by Vanessa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christina
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Nov 09, 2024 -

Beck & Masten Buick GMC North responded

Thank you for bringing this to my attention. I apologize for the poor communication. I would like an opportunity to fix this and to earn your business. Please contact me. I look forward to speaking with you. Andrew Martinez General Sales Manager andrewmartinez2@group1auto.com

November 05, 2024

George was excellent. He kept Me informed of the progress of my vehicle even during his two days off. I’ve been to the dealership several time before and George is the b More

by drgeorgetta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George, Gilbert
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Nov 09, 2024 -

Beck & Masten Buick GMC North responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Beck & Masten Buick GMC North! If you have any further questions, please give us a call. We're always happy to help!

November 05, 2024

Service is typically swift and the people are really nice. I worked with Wesley and he was wonderful, very understanding and accommodating. 10/10 More

by Morgsatthemuseum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wesley O
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Nov 07, 2024 -

Beck & Masten Buick GMC North responded

Hello, we're happy you found our staff to be so supportive during your experience here at Beck & Masten Buick GMC North. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 04, 2024

The service advisor Very friendly, and he got my car in and out fast great service More

by Lamtx2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Westley onajobi
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Nov 07, 2024 -

Beck & Masten Buick GMC North responded

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 04, 2024

Very slow with service. I was there for 4 hours with an appointment for an oil change More

by pdvorachek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ashley was good
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Nov 09, 2024 -

Beck & Masten Buick GMC North responded

pdvorachek, Thank you for your feedback. I apologize for the long wait you experienced. Our goal is to provide efficient and high-quality service, and we appreciate you bringing this to our attention. We’re committed to improving your experience on your next visit. Joseph Pierce General Manager josephpierce@Group1Auto.com

November 03, 2024

Excellent service from Justin in service dept and Omar in Finance. Made the process easy More

by scostanzo58
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin in Service and Omar in finance.
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Nov 05, 2024 -

Beck & Masten Buick GMC North responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 01, 2024

Oscar was great, I was there for almost three hours for oil change. I made an appointment ahead of time to avoid a long waiting period. More

by dacarreonsr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oscar
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Nov 09, 2024 -

Beck & Masten Buick GMC North responded

dacarreonsr, Thank you for your feedback. While I’m pleased to hear you received good service, I apologize for the long wait you experienced. Our goal is to provide efficient and high-quality service, and we appreciate you bringing this to our attention. We’re committed to improving your experience on your next visit. Joseph Pierce General Manager josephpierce@Group1Auto.com

October 31, 2024

My service advisor was outstanding. The items I requested to be addressed were resolved timely. More

by Maurice S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Hayes
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Nov 05, 2024 -

Beck & Masten Buick GMC North responded

Hi Maurice, thank you for your kind review; we are happy to pass along your comments to the team here at Beck & Masten Buick GMC North! We are always more than happy to assist you if anything else comes up. Take care!

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