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Beck & Masten Buick GMC - Service Center

Houston, TX

3.9
466 Reviews

466 Reviews of Beck & Masten Buick GMC - Service Center

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September 26, 2024

Service Department received Enclave on 8/14/2024 and service was completed on 9/25/2024 with minimum communication. Quality of service rendered was good but communication between vehicle arriving and wo More

by daniel.jefferson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cameron Hayes
Sep 28, 2024 -

Beck & Masten Buick GMC North responded

daniel.jefferson, I appreciate your feedback and offer my sincere apologies for any inconvenience you may have experienced due to the poor communication you received while your vehicle was in service. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Andrew Martinez General Sales Manager andrewmartinez2@group1auto.com

September 25, 2024

Service Department was prompt, attentive and courteous. The staff eased the stress of servicing vehicle. More

by bruceatkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Sep 28, 2024 -

Beck & Masten Buick GMC North responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

September 24, 2024

Service advisor never communicated or returned calls related to vehicle service update. They had the vehicle 6 days to simply re-program emissions software. More

by kp10man10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steven
Dec 13, 2024 -

Beck & Masten Buick GMC North responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Joe Pierce General Manager josephpierce@Group1Auto.com

September 22, 2024

After sales service is terrible. Even when you extend loyalty by prepaying for your services the service is terrible. I have had damage to my truck, incorrect servicing (loose oil fi More

by Hnwdmel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Itaty
Sep 28, 2024 -

Beck & Masten Buick GMC North responded

Hnwdmel, We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Andrew Martinez General Sales Manager andrewmartinez2@group1auto.com

September 21, 2024

The Advisor was great, explained everything we need to know. Great experience, friendly, and kept us up to date on repairs. More

by senkawash
Workmanship
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wes
Sep 28, 2024 -

Beck & Masten Buick GMC North responded

Hi, thank you for sharing your positive experience! If you have any further questions, please give us a call. We're always happy to help!

September 16, 2024

Excellent communication about the service being performed. Very timely response to any questions. Thank you More

by Hdanielhogan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cameron hayes
Sep 28, 2024 -

Beck & Masten Buick GMC North responded

Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

September 12, 2024

Service was fast and professional and pricing was pretty fair for all services provided today. More

by melisa_perez18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wesley
Sep 28, 2024 -

Beck & Masten Buick GMC North responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

September 11, 2024

The customer service is always on top of their game. Friendly and courteous. The service is great and the wait time is Glickman. Love this place for 30 years now 😍 More

by jameskleinjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Uriarte
Sep 28, 2024 -

Beck & Masten Buick GMC North responded

Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please don't hesitate to reach out!

September 11, 2024

I only go for the service here but it is always a pleasure coming. It's always a new advisor but each and every one of them treat you amazing. More

by GABBYR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina
Sep 28, 2024 -

Beck & Masten Buick GMC North responded

Hi Gabbyr, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 11, 2024

It’s a clean dealership, very courteous, people good service and usually on time with the work More

by joelsmith1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2024 -

Beck & Masten Buick GMC North responded

Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

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