Beck & Masten Buick GMC - Service Center

Professional staff. Very friendly and spot on with their estimate. Was easy to connect with them for any questions or updates on my vehicle. Very friendly and spot on with their estimate. Was easy to connect with them for any questions or updates on my vehicle. More

Chris Todd provided excellent customer service ! Took care of me start to finish ! Very Appreciated! Took care of me start to finish ! Very Appreciated! More

Service department kept my truck for 26 days. 4 items, none of which were major repairs. Very poor communication. Only 3 of the four items were corrected. 4 items, none of which were major repairs. Very poor communication. Only 3 of the four items were corrected. More

Service Department received Enclave on 8/14/2024 and service was completed on 9/25/2024 with minimum communication. Quality of service rendered was good but communication between vehicle arriving and wo service was completed on 9/25/2024 with minimum communication. Quality of service rendered was good but communication between vehicle arriving and work completion could have been better. More

Service Department was prompt, attentive and courteous. The staff eased the stress of servicing vehicle. The staff eased the stress of servicing vehicle. More

Service advisor never communicated or returned calls related to vehicle service update. They had the vehicle 6 days to simply re-program emissions software. related to vehicle service update. They had the vehicle 6 days to simply re-program emissions software. More

After sales service is terrible. Even when you extend loyalty by prepaying for your services the service is terrible. I have had damage to my truck, incorrect servicing (loose oil fi Even when you extend loyalty by prepaying for your services the service is terrible. I have had damage to my truck, incorrect servicing (loose oil filters, harnesses left off to name a few of the higher issues). I have politely raised my concerns to the service manager and meant to go through him but he is never available and there is no follow through. The staff are pleasant but are not supported and the service technicians seem to be pretty incompetent. Today I had a service booking at 10am yet cars were placed in front of me and a simple oil change took over 3 hours. I have 1 service left on my advantage plan and I am just going to give it up and go to alternative dealer. More

The Advisor was great, explained everything we need to know. Great experience, friendly, and kept us up to date on repairs. know. Great experience, friendly, and kept us up to date on repairs. More

Excellent communication about the service being performed. Very timely response to any questions. Thank you performed. Very timely response to any questions. Thank you More

Service was fast and professional and pricing was pretty fair for all services provided today. fair for all services provided today. More