Beck & Masten Buick GMC - Service Center

Was told waiting time was 1. 5 hours, after waiting that time, the person helping me had little to no clue what the status of my car was, inspection had only been done and he hadn 5 hours, after waiting that time, the person helping me had little to no clue what the status of my car was, inspection had only been done and he hadn’t even sent me text. Told me to wait a little more, ended up waiting a total of 2 hours and 20 minutes for my oil change, tire rotation and inspection. He had offered a car wash and it wasn’t even done. They also forgot to leave my wheel lock in the vehicle and I had to come back for it later. As for the waiting accommodations, it’s truly sad that there were no donuts offered, and the coffee creamers are no longer there. A year ago the service was better and there were donuts and better coffee. I dont mind waiting thats why I never choose to go home and wait there but this was ridiculous. Bad experience More

Thanks for helping me with the truck 🛻 the alignment its better now god job and good service better now god job and good service More

Beck and Masten always gets customers taken care of promptly and with positive and great customer service. Keep up the good work! promptly and with positive and great customer service. Keep up the good work! More

Scheduled an appointment to have 3 warranty issues repaired on my 3 month old vehicle. The vehicle sat at the dealership for 2 days and never even made it into the shop to fix the first issue. I final repaired on my 3 month old vehicle. The vehicle sat at the dealership for 2 days and never even made it into the shop to fix the first issue. I finally and went and picked the vehicle up. I’m not sure why they even bother scheduling appointments, what a total waste of time! Don’t waste your time with this dealership, look at other options. More

Waited 2. 5 hrs for oul change. Tires were never checked nor inflated as I asked- and alerts still popping up to add air the moment I turned on the car. Also n 5 hrs for oul change. Tires were never checked nor inflated as I asked- and alerts still popping up to add air the moment I turned on the car. Also no point examination documentation was given to me More

This repair of my A/C took over a week to isolate the problem and a week and a half to fix. My vehicle was in the shop for 19 days, while my payments for my truck was over $560 while she sat at this esta problem and a week and a half to fix. My vehicle was in the shop for 19 days, while my payments for my truck was over $560 while she sat at this establishment. More

It was great to schedule a same day service for an oil change. When I got there no one greeted me so I just stood there. I found the advisor board and called out for my advisor but was told he had the d change. When I got there no one greeted me so I just stood there. I found the advisor board and called out for my advisor but was told he had the day off. So I just stood there for a while. Got a good deal with an email discount on the oil change but not worth the three hours. Tire rotation was not included. They did not wash the vehicle. They did offer to wash it as I was leaving at three hour mark, but I declined as I didn’t want to be there for another hour possibly? Customer service needs major improvements. I would not go back, even if they offered the oil change for free until things improve. Not worth my time. More

There has obviously been some new personnel in the service department,best visit and service! Keep up the good work. service department,best visit and service! Keep up the good work. More

Recent repairs performed by the Beck and Masten service department took three weeks to complete. department took three weeks to complete. More

It's close to home , everything else is I would say normal compaired to the last that I dealt with. normal compaired to the last that I dealt with. More