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Beck & Masten Buick GMC - Service Center

Houston, TX

3.9
466 Reviews

466 Reviews of Beck & Masten Buick GMC - Service Center

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September 10, 2024

Professional quick service replaced windshield on 2014 Sierra George Alivina was top notch professional service. More

by Drebarb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2024 -

Beck & Masten Buick GMC North responded

Hi Drebarb, thank you so much for your positive comments about Beck & Masten Buick GMC North! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Beck & Masten Buick GMC North!

September 07, 2024

The Rep was very helpful and pleasant. . And the service tech also was very thourgh in his assessment of what was needed for visit today ... More

by gainesranse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sunni Felix
Sep 28, 2024 -

Beck & Masten Buick GMC North responded

Hi, thank you so much for your positive comments about Beck & Masten Buick GMC North! Feel free to reach out to us if you need anything. Have a wonderful day.

September 05, 2024

2/3 scheduled oil changes have taken over two hours. When making the appointment I verified the filter and oil were in stock. I was sent home overnight with the wrong oil so I could come back the follow More

by Jlrm99
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victoria Gilliland
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ansley/Jade was great explaining problems
Sep 08, 2024 -

Beck & Masten Buick GMC North responded

Jlrm99, Thank you for informing me about your recent service experience. Please know that we are looking into your concerns, and will reach out to you soon to assist. If there is anything I can do in the meantime, please, feel free to contact me. Deanna Fuirmaono Service Manager dfuimaono@Group1Auto.com

August 30, 2024

Very honest, thorough inspection, excellent customer service, I highly recommend this Buick service department dealership. More

by alice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Avila
Sep 02, 2024 -

Beck & Masten Buick GMC North responded

Alice, we are so happy to read such a great review about Beck & Masten Buick GMC North! Feel free to reach out to us if you need anything. Have a wonderful day.

August 29, 2024

Every time I have been there they are very courteous and helpful in assisting with service . More

by roqsaenz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Uriarte
Aug 31, 2024 -

Beck & Masten Buick GMC North responded

Hi, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

August 28, 2024

Tell them the service you want and they deliver with excellent customer service every time. I travel 35 minutes when there is a GMM dealer (Texan- In Humble) minutes away but Beck and Masten does not tr More

by Mr. Davis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron
Aug 29, 2024 -

Beck & Masten Buick GMC North responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

August 27, 2024

Service department was ready for me at agreed time. Service was immediately started and completed in less than an hour. More

by Jeff.york
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Martinez
Aug 29, 2024 -

Beck & Masten Buick GMC North responded

Hi Jeff, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 24, 2024

I wanted to than the dealership for hiring Christopher! ! Had an amazing experience with his service to excellence!! Please make sure you recognize him!! More

by Daigneault.todd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
Aug 31, 2024 -

Beck & Masten Buick GMC North responded

Hi, we are very happy we could provide you with a positive experience! Thank you again for leaving us this response!

August 21, 2024

Oil change on my 2019 GMC Sierra was quick an efficient. I was surprised to learn that my model(Elevation), took 8 quarts of oil instead of 5! They did let me use the coupon I received in the mail($29.95 More

by kylemackaggie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris, Sunni, tall man in black.
Aug 24, 2024 -

Beck & Masten Buick GMC North responded

Hello, we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

August 20, 2024

Every thing seemed fine. My only issue was that always in the past, they would wash the car. They didn’t this time. Did you stop doing that? More

by Janet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Georgia Aplon
Sep 20, 2024 -

Beck & Masten Buick GMC North responded

Thank you for your feedback! We're glad everything else went smoothly with your visit. We apologize for the missed car wash, as that’s something we typically include. We'll look into what happened and make sure it doesn’t get overlooked in the future. Thank you for bringing this to our attention!

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