Beck & Masten Buick GMC - Service Center

I have used this dealership for 11 years and couldn’t begin to tell you how pleased I have been with them. This last visit brings that into question. I understand new ownership can cause changes, but th begin to tell you how pleased I have been with them. This last visit brings that into question. I understand new ownership can cause changes, but this felt quite uncomfortable. I was in for a routine oil change service. I told him I left front tire had been reading low consistently and would they please check it when they rotated the tires. The tire pressures were exactly the same when I left as when I took it in. Left front was still low, which, makes me question whether they were rotated, even though it was part of the service. I was also told that I had a Major Oil leak from my engine and I need a new battery, which was new from July 23. Feeling uncomfortable about that I declined Service and took it elsewhere. The battery was fine, but the cables needed cleaning and tightening. There is a small oil leak evidence by discoloration of the old pan but is considered minor and we will follow with diagnostics. I have always trusted and recommended this dealership, but this has been very disappointing. I will Return to my prior service technician who I felt was professional and representing the dealership and yet still had my back. But, I will be very diligent and hope this was a one off experience. More

My service advisor Keandre did a great job making sure my vehicle was serviced in a timely manner. He was very professional. vehicle was serviced in a timely manner. He was very professional. More

I'm sorry but left my truck all dirty mecanics they need to start wearing gloves to start wearing gloves More

Italy was very nice, attentive and handled everything professionally and quickly. She tells you everything up front before you even sit down in the waiting area which I loved because I wasn't expecting a professionally and quickly. She tells you everything up front before you even sit down in the waiting area which I loved because I wasn't expecting any surprises. More

The service advisor SyQuoia was very professional and attentive with all my concerns . She provided a timely update as to the status of my truck . Thank you attentive with all my concerns . She provided a timely update as to the status of my truck . Thank you More

Great job. .attention to detail is unmatched.. Ac work great and smells great…. Good guys.. .attention to detail is unmatched.. Ac work great and smells great…. Good guys.. More

Beck is the Best GMC dealership. I love everything from the location to the staff and service. I love everything from the location to the staff and service. More

Today I came in ;for an oil change at 7 left at 9am . Ha ve other issue but tbd later Ha ve other issue but tbd later More

Dealership was slow on keeping me abreast of the work being done also there was damage to my truck on the front end and they were slow at answering what happened never got details on what happened so I l being done also there was damage to my truck on the front end and they were slow at answering what happened never got details on what happened so I ledt More

This dealership gives poor customer service. I was without my car because no one opened The night drop box to get the keys to repair my car. I was told at closing the the keys were missed pl I was without my car because no one opened The night drop box to get the keys to repair my car. I was told at closing the the keys were missed place and my car was not there. My car was there from Friday evening about 7 o'clock and Saturday the Rep told me that no manager was there but i did speak to and told they would take care it. I did receive any communication from the advisor. I had to go to the airport after hours and rent a car. My car need a battery. I got my car back on that Tuesday. More