Beck & Masten Buick GMC - Service Center

The time to get it even diagnosed was to long. My car was there over a week My car was there over a week More

Today was the worst service since I 2012 when I started visiting Beck and Masten. Inspite of having a 10:45am appt. The advisor didn't acknowledge my arrival for 20 minutes, at which time I was told there visiting Beck and Masten. Inspite of having a 10:45am appt. The advisor didn't acknowledge my arrival for 20 minutes, at which time I was told there would be a 2 hour wait. Decided to take advantage of the Lyft service and get some essentials from Walmart. When calling for a return to the service dept. my advisor never picked up her phone and I returned to find her chatting it up with other advisors. There was a recommendation received at 1:40pm for a new battery. This was the recommended repair last visit in August when I purchased a new battery, which should have been in the records. After 3 hours of waiting there is nothing I wanted more than to leave that place. More

Rosie was very helpful and got my repair done in a timely manner and kept me advised of what was going on. manner and kept me advised of what was going on. More

Have had great service in the past but this visit was definitely not. A working TPMS sensor no longer works and the advisor said they didn't have any in stock. When I called to check with parts, they did definitely not. A working TPMS sensor no longer works and the advisor said they didn't have any in stock. When I called to check with parts, they did have them in stock. And one of our lugs was mangled but because they also were not in stock, we were sent home a lug nut short. Super safe! Thanks guys! Both issues we were not made aware of until close out. Had we not prepaid for a service pack, I would definitely not come back. More

Wesley was awesome! ! The price was high!! As long as they did a good job and everything is good,I am happy!! But only time will tell if they did a good job or not!overal ! The price was high!! As long as they did a good job and everything is good,I am happy!! But only time will tell if they did a good job or not!overall it was a great experience More

George the advisor was great. He explained everything in detail and was very helpful today. He explained everything in detail and was very helpful today. More

The work was done efficiently and in timely manner. Everyone was very courteous and professional. Everyone was very courteous and professional. More

Thank you for repairing my car and finding the warranty had not expired, so grateful. had not expired, so grateful. More

Not a great experience! No follow up from service advisor. I constantly had to call to see what progress was being made. They had my vehicle for a month before getting it No follow up from service advisor. I constantly had to call to see what progress was being made. They had my vehicle for a month before getting it back to me. Given a loaner vehicle that was dirty and low fuel light on. More