Beck & Masten Buick GMC - Service Center

Have had great service in the past but this visit was definitely not. A working TPMS sensor no longer works and the advisor said they didn't have any in stock. When I called to check with parts, they did definitely not. A working TPMS sensor no longer works and the advisor said they didn't have any in stock. When I called to check with parts, they did have them in stock. And one of our lugs was mangled but because they also were not in stock, we were sent home a lug nut short. Super safe! Thanks guys! Both issues we were not made aware of until close out. Had we not prepaid for a service pack, I would definitely not come back. More

Wesley was awesome! ! The price was high!! As long as they did a good job and everything is good,I am happy!! But only time will tell if they did a good job or not!overal ! The price was high!! As long as they did a good job and everything is good,I am happy!! But only time will tell if they did a good job or not!overall it was a great experience More

George the advisor was great. He explained everything in detail and was very helpful today. He explained everything in detail and was very helpful today. More

The work was done efficiently and in timely manner. Everyone was very courteous and professional. Everyone was very courteous and professional. More

Thank you for repairing my car and finding the warranty had not expired, so grateful. had not expired, so grateful. More

Not a great experience! No follow up from service advisor. I constantly had to call to see what progress was being made. They had my vehicle for a month before getting it No follow up from service advisor. I constantly had to call to see what progress was being made. They had my vehicle for a month before getting it back to me. Given a loaner vehicle that was dirty and low fuel light on. More

Best place to purchase vehicle. Best place to have that vehicle serviced when needed. Service is not needed it very often! Best place to have that vehicle serviced when needed. Service is not needed it very often! More

Left dealer with cracked windshield and missing clips on my fender flares. Eric (service director) said he will take care of it by order new windshield and clips for me. Never heard back from him after ema my fender flares. Eric (service director) said he will take care of it by order new windshield and clips for me. Never heard back from him after emailing and called the dealer 3 times. No update yet. This maybe the last time I will go there. More

Nice people. Incomplete service. Not sure DEF drained and replaced. I thought 30K service included draining and replacing DEF, but if that was done I would not Incomplete service. Not sure DEF drained and replaced. I thought 30K service included draining and replacing DEF, but if that was done I would not have received message on dash telling me I have 1000 miles before I have to replace DEF. I paid for 30k mile service so expected it to be done. Service advisor Christina was terrific. More