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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,693 Reviews
Call Service Center (713) 947-4111

1,693 Reviews of Beck & Masten Buick GMC South - Service Center

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May 03, 2025

Professionalism and curtious in the services. Answered every question I asked and if they didn't know the answer the service rep got it for me. Love commning to get my vehicle serviced here. Sati More

by rickster200587
Recommend Dealer
Yes
Employees Worked With
Jessica Setts
Report | Print
May 05, 2025 -

Beck & Masten Buick GMC South responded

Hi, we're so glad that we were able to go above and beyond your expectations! If you have any further questions, please give us a call. We're always happy to help!

April 30, 2025

I drive in from Dallas to get my oil changed. BB is professional, patient and kind. He provided me with an overview of what would be needed for the next visit. This information is helpful so I c More

by KDMac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Burk
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May 02, 2025 -

Beck & Masten Buick GMC South responded

Hello, we're happy you found our staff to be so supportive during your experience here at Beck & Masten Buick GMC South. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 24, 2025

Very satsfied with service that I received on my last visit all my problems were solvedj . More

by ramon.aida
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie Hernandez
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Apr 27, 2025 -

Beck & Masten Buick GMC South responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Beck & Masten Buick GMC South. If you have any further questions, please give us a call. We're always happy to help!

April 20, 2025

All the staff were professional and were very helpful, excellent service was provided, my car was well serviced by the staff More

by Cece
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joel
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Apr 23, 2025 -

Beck & Masten Buick GMC South responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Beck & Masten Buick GMC South! Please don't hesitate to reach out if there's anything additional we can do for you.

April 19, 2025

Claudia was great! Fast customer service and very professional! I highly recommend her if you need good customer service More

by fgomez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Claudia
Report | Print
Apr 21, 2025 -

Beck & Masten Buick GMC South responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Beck & Masten Buick GMC South! Please don't hesitate to reach out if there's anything additional we can do for you.

April 17, 2025

I would recommend this dealership to everyone. Very professional and gets job done. Thank you More

by adunn2046
Workmanship
Recommend Dealer
Yes
Employees Worked With
Shane Myer
Report | Print
Apr 18, 2025 -

Beck & Masten Buick GMC South responded

Hello, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 16, 2025

Displeased with the customer service. I had to call to see I’m my vehicle was ready, it was dirty inside and out. Not pleased!!! More

by Ncanohfd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frany Zepeda
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2025 -

Beck & Masten Buick GMC South responded

Thank you for sharing your feedback. We’re truly sorry to hear about your recent experience and understand how frustrating it must have been to encounter issues with both communication and the condition of your vehicle. This is not the level of service we strive to provide, and we sincerely apologize for the inconvenience it caused you. We take your concerns seriously and will be using your comments to help improve our processes. If you’re open to it, we’d appreciate the opportunity to speak with you directly and make things right. Please feel free to reach out to us at your earliest convenience. Elvin Carrera Service manager 832-775-1755 ecarrera@group1auto.com

April 14, 2025

Today as always I had a great time with my excellent experience at the service center.. Adam my advisor was very helpful and polite and most of all he knew what he was doing. Thanks and keep up the good More

by zcorpionn68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
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Apr 15, 2025 -

Beck & Masten Buick GMC South responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

April 12, 2025

The process was very smooth and easy. Pretty satisfied with ending results. Will recommend to my friends More

by JM concrete
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 14, 2025 -

Beck & Masten Buick GMC South responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 11, 2025

Friendly and fast service every visit! I called Beck & Masten at 9:45am, set my oil change appointment for 10:45am, and was on my way by 12pm. More

by RamirezVII
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 14, 2025 -

Beck & Masten Buick GMC South responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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