Beck & Masten Buick GMC South - Service Center

Todo el serviciio muy bien no ay porque quejarse con ganas puede uno regresar se Porto muy bien Jessica ty. ganas puede uno regresar se Porto muy bien Jessica ty. More

Had an APPOINTMENT for my 1st oil change/rotation/multipoint inspection . Took 3 hours from start to finish. While waiting, i Interrupted the Service Writer (Adam T) from watching som change/rotation/multipoint inspection . Took 3 hours from start to finish. While waiting, i Interrupted the Service Writer (Adam T) from watching something on his cellphone, (had to call his name twice to get his attention) & asked for an estimate on a Windshield replacement. Adam stated it would take a little while to get it for me & I said ok (Evidently 3 hrs wasn’t enough time). Adam brings my paperwork & states my vehicle is ready (no verbal communication on the condition of anything found + or - and no Windshield price) and will be brought up on the drive. Exited the Service Dept, stood outside in the heat for 10 minutes waiting for my vehicle, porter brings my vehicle up then tells me the vehicle still needed to be washed (it stated a wash on the Repair Order). I declined the wash because after taking 3 hours for a minimal service, I was running late for work. Get in my vehicle and driving down the freeway, I felt a pull to the left in my steering wheel so i bring up the Maintenance Screen on the display and it shows 30psi on the left front, 37psi on the right front, 35psi left rear & 36psi right rear…. Since they didn’t wash my vehicle, I sprayed my windshield to clean it and the Wiper Blades were beginning to streak…THIS after an “all green” Multipoint Inspection. Granted I didn’t purchase my vehicle from B&M South, but I was willing to spend my money there on Parts & Service. Needless to say, a TOTAL failure on the part of B&M (Group 1 Dealership 👎🏼👎🏼) at earning my business. I will gladly be driving the 50 miles to the Dealership I did purchase my vehicle from to get any and all future Servicing & Parts purchases done. BTW, it’s now 10 days after my visit to B&M and still no call/text/email with that estimate on the Windshield. Easily a $1,000 loss in parts/labor. Way ta go B&M!! More

First time service. Was great experience. Treated very well and in a timely manner. Will continue to get my service done there. Was great experience. Treated very well and in a timely manner. Will continue to get my service done there. More

Service Advisor Mr Kevin after recommendations where denied by extended warranty again…. fail to communicate to diagnostic team repairs where not going to be made and oil change was not done on a timely denied by extended warranty again…. fail to communicate to diagnostic team repairs where not going to be made and oil change was not done on a timely manner I went to dealer after he did not respond txt or call and oil change and tire rotation was still not done very unprofessional on the other had the Second Gentleman who help was very knowledgeable great don’t know his name though!!! Another thing read the fine print on extended warranty lots of things are not covered save your money don’t go all out the engine and tranny will outlive you don’t buy extended warranty More

Their customer service in the service department is terrible and it always takes hours of a wait time. terrible and it always takes hours of a wait time. More

These people are awesome! I took my Tahoe in because my AC was blowing hot air. I was told I wouldn’t have my truck diagnosed for 48hrs, less than 48 hrs later my truck was re I took my Tahoe in because my AC was blowing hot air. I was told I wouldn’t have my truck diagnosed for 48hrs, less than 48 hrs later my truck was ready for pickup!! Great job to the mechanics and anyone else who worked on getting my SUV out ahead of time. THANK YOU VERY MUCH! More

Great experience, Shane was very helpful, I will definitely bring my truck back for service here. definitely bring my truck back for service here. More

Excellent service! Andrea is the best! My service dealership for life! Kept informed about my vehicle's progress ! Start to finish! Thanks again. Andrea is the best! My service dealership for life! Kept informed about my vehicle's progress ! Start to finish! Thanks again. More

Easy peasy scheduling. Prompt courteous and professional service. Had some technical questions which they answered. Very positive experience. Prompt courteous and professional service. Had some technical questions which they answered. Very positive experience. More