Beck & Masten Buick GMC South - Service Center

Service was great. Per invoice multi point inspection done but no breakdown of MPI noted. Per invoice multi point inspection done but no breakdown of MPI noted. More

Great survey from this dealership every time I enjoy the service in also communication skills are amazing service in also communication skills are amazing More

I like the fact that they are willing to do whatever it takes to make sure the customer is satisfied. takes to make sure the customer is satisfied. More

They fixed my warranty work in a timely manner and provided a rental car. They kept me up to date on progress. provided a rental car. They kept me up to date on progress. More

They were able to get the problem resolved. In a timely manner. I am glad I was able to get it fixed. In a timely manner. I am glad I was able to get it fixed. More

Not too happy about timing chain going out under 100,000 miles but Shane and the team in the service department were great! miles but Shane and the team in the service department were great! More

Service is excellent. Just stop overbooking appointments to cut down on the wait time. Clean waiting area is a plus. Just stop overbooking appointments to cut down on the wait time. Clean waiting area is a plus. More

Worst service department I’ve ever dealt with this is this second time I’ve had to deal with the horrible service from them got my vehicle January 2024 march 2024 had to take it back to get major engine this second time I’ve had to deal with the horrible service from them got my vehicle January 2024 march 2024 had to take it back to get major engine work done that took them 2 weeks saying they were waiting for parts to come. Fast forward February 2025 not even a year later same issue again dropped it off February 17th didn’t get my vehicle back until march 30th. Service advisor Rocio had horrible communication skills constantly having to call and try to get updates on what was going on with my vehicle no answer from advisor no call back after leaving message after message having to call and speak with different managers and other advisors only getting excuse after excuse as to why it’s taking so long and when I finally did hear from my advisor it was always a text message until I had to tell her not to text me about my vehicle anymore call me like a normal person. Tried to get a loaner because that was included in my warranty only excuses about no cars and this and that about a wait list but you’re working on my vehicle. Finally a week before the engine is replaced I get a loaner car which they said they would cover but when I drop it back off I get charged $244. After the 1st time I would have never went back but the warranty company told me since they did the 1st repair I had to take it back to them but after this time I would never go back to beck and masten south service department not even for and oil change worst customer service I’ve ever experienced More

Friendly but they try to charge me for a CT effect fccX xc"shop charge" that I have never paid and I have done servic before. They removed it because they couldn't justify it. But the reason that they fccX xc"shop charge" that I have never paid and I have done servic before. They removed it because they couldn't justify it. But the reason that they gave me didn't make sense. Check your receipts when getting service done! More

Professionalism and curtious in the services. Answered every question I asked and if they didn't know the answer the service rep got it for me. Love commning to get my vehicle serviced here. Sati Answered every question I asked and if they didn't know the answer the service rep got it for me. Love commning to get my vehicle serviced here. Satisfied customer! More